Schedule Title:

Temporary Administrative and Professional Staffing Services

 

Federal Supply Group: 736

 

Special Item No. (SIN) 736-1, Administrative Support and Clerical Occupations,

Special Item No. (SIN) 736-4, Information and Arts Occupations, Including Misc. Occupations,

Special Item No. (SIN) 736-5, Technical and Professional Occupations

Contract No.: GS-07F-5396R

Contract Period: October 15, 2004 Thru October 14, 2009

 

Business Size: Small Women Owned Business

 

 

 

 

3 Bethesda Metro Center # 510

Bethesda, MD 20814

 

Telephone: (301) 951-3333; Fax: (301) 907-9522

e-mail: govinfo@elitepersonnel.com

www.elitepersonnel.com

 

 

 

 

 

 

 

 

Prices Shown Herein are Net (Discount Deducted)

For more information on ordering from Federal Supply Schedules,

click on the FSS Schedules button at www.fss.gsa.gov

 

 

 

PLEASE CLICK HERE FOR A PRINTABLE VERSION OF OUR SERVICES

 

TABLE OF CONTENTS

 

CUSTOMER INFORMATION.. 3

ABOUT THE COMPANY.. 3

GSA FEDERAL SUPPLY SCHEDULE PRICE LIST. 5

SIN 736-1 Administrative Support and Clerical Occupations. 5

SIN 736-4 Information and Arts Occupations, Including Miscellaneous Occupations. 7

SIN 736-5 Technical and Professional Occupations Technical 7

SIN 736-5 Technical and Professional Occupations--Professional 7

 

LABOR CATEGORY DESCRIPTIONS. 11

Description of Labor Categories SIN 736-1. 11

Description of Labor Categories SIN 736-4. 12

Description of Labor Categories SIN 736-5. 12

 

 

 

 

 

 

 

 

 

 

CUSTOMER INFORMATION

 

 

 

 

 

 

 

 

ABOUT THE COMPANY

 

Elite Personnel, a woman-owned, small business established in 1988, is a full-service staffing agency which provides high quality administrative and technical staff to corporations, trade associations, non-profits and government organizations, in the Washington Metropolitan Area. We are proud of our reputation for personal, responsive and consistent service to all our clients.

Our primary goal is to provide high-quality temporary, temp-to-perm and permanent personnel to our clients. Everyone at Elite takes pride in the professional service and value that are given to its clients, as well as, the recognition given to its employees. Everyone at Elite believes that the key to success is providing the same personal, responsive and consistent service to both our clients and our employees.

Elite Personnel has a greater than 98% success rate for placing the right person in the job the first time. While the majority of positions that Elite fills for clients are administrative or technical positions, our Account Managers successfully recruit for a wide range of positions, including legal, accounting, and desktop publishing personnel.

PROGRAM MANAGEMENT

Response Time

We pride ourselves on our rapid response to client orders. When you call in a routine job order, you will be informed by day s end of the name of your confirmed temporary employee. To accommodate same day emergency staffing needs, Elite has on-call temporaries who are paid to be ready to work immediately.

 

Processing Orders

Each client is assigned a specific Account Manager who personally takes all job orders. The Account Manager is experienced in listening to client needs. They will record extensive detail about job orders, as well as, ask specific questions to determine critical factors particular to certain offices or projects. As part of Elite s commitment to personal service, the Company does not ask that clients complete extensive paperwork to enter a job order.

 

Once the available personnel are identified, the Elite Account Manager uses his/her professional skills to determine the best fit for the job. The Account Managers know that each client has a distinct culture, and consider it crucial to a successful placement to learn each client s culture.

 

         Elite receives all orders by phone or e-mail. There is a live operator available to answer the phone from 7:30 a.m. until 5:30 p.m., five days a week. In addition, the office is equipped with a 24-hour voicemail system for after-hours and weekend messages.

         Elite s internal systems and professional staff allow the Company the flexibility to quickly and easily fill any job order. Certain positions require that the Account Managers actively recruit an employee who will best fit for the client s needs. For these situations, Elite has access to r sum databases, extensive advertising resources, and networking contacts - all of which allow the Company to quickly select highly-qualified candidates. Elite s office has four interview rooms, each equipped with computerized testing software, providing the capacity to interview over 150 candidates a week.

 

ACCOUNT MANAGEMENT

         Elite has in organized, uniform systems for administering client orders. The Elite methodology also places ultimate responsibility for client satisfaction with its very capable Account Managers who take their commitment to personal, responsive, and consistent service very seriously. The Account Managers are responsible for everything from receiving orders, recording orders, managing their clients in the database, maintaining a ready pool of temporary labor, and dispatching temporaries to job sites. This system protects against the loss of critical information, as can potentially happen when job orders are relayed from one person to another. The Elite system also allows the Account Managers to get to know both their clients and the temporary employees on a personal level, which, in turn, helps the Account Managers to best meet the needs of both groups.

 

 

EMPLOYEES

 

RECRUITING

The Company s reputation is built on the consistent quality and reliability of its employees. Elite s major strength is the recruitment process. The Company has developed an effective recruiting and screening process that targets the best candidates and screens out those who do not meet Elite s stringent criteria.

 

Professional organizations to which Elite Personnel belongs are another great resources for network-based recruiting opportunities. Such organizations include:

 

• DC Society of Human Resource Managers
• Washington (DC) Board of Trade
• Montgomery County (MD) Chamber of Commerce
• Greater Silver Spring (MD) Chamber of Commerce
• Greater Bethesda-Chevy Chase (MD) Chamber of Commerce
• Association of Professional Office Managers
• Montgomery County (MD) Society of Human Resource Managers
• Northern Virginia Technology Council

 

Maintaining a high-quality applicant pool as economic conditions and the job market improve is the highest priority for Elite Personnel. The Company constantly searches for new and creative methods of recruitment. Elite has an active program to encourage all of our management staff to research recruitment opportunities and share them with our Account Managers.

 

SCREENING AND TESTING

To ensure that Elite consistently places the right people in the right jobs, it has developed an exhaustive interview process. As part of the screening process, Elite performs extensive reference checks on employees before they are placed on assignments, as requested by clients. Elite s staff can also run extensive nationwide criminal background checks, and such screening is taken very seriously.

Elite s candidates are thoroughly tested for basic computer skills such as typing, Microsoft Word and Microsoft Excel. In addition, candidates are tested for a wide variety of skills such as Dictaphone, Stenography, Shorthand, Desktop Publishing, Cash Handling, Bookkeeping, and Filing, as requested by clients. Elite s software has the capability to test for over 2,000 categories of skills. Elite constantly evaluates both the work quality and skill development of its temporary employees. For each temporary position, the Company asks clients to fill out evaluations of the Elite temporary assigned to their office. Additionally, any written or verbal feedback from clients about Elite s temporaries is recorded in the Company s database.

 

TURNOVER AND RETENTION

Elite takes active steps to ensure that turnover remains low. Its employees are treated just as respectfully and with as much personal attention as its clients. Elite s rate of temporary employee turnover is below the industry average of around four months. One of the most common causes of turnover is that the Company s temporary employees frequently are asked to become permanent employees of Elite s clients within three to four months under a temp-to-hire arrangement or after proving themselves while on a longer-term assignment.

 

 

 

 

 

 

 

 

 

 

 

 

GSA FEDERAL SUPPLY SCHEDULE PRICE LIST

 

 

SIN 736-1 Administrative Support and Clerical Occupations

 

Elite Personnel offers the following categories under Administrative Support and Clerical Occupations:

 

 

 

Prices Shown Herein are Net (Discount Deducted)

 

 

 

 

 

 

 

 

 

SIN 736-4 Information and Arts Occupations, Including Miscellaneous Occupations

 

Elite Personnel offers the following labor categories under Information and Arts Occupations, Including Miscellaneous Occupations:

 

 

 

SIN 736-5 Technical and Professional Occupations Technical

 

Elite Personnel offers the following categories under Technical Occupations:

 

 

 

SIN 736-5 Technical and Professional Occupations--Professional

 

Elite Personnel offers the following categories under Professional Occupations:

 

 

Prices Shown Herein are Net (Discount Deducted)

 

 

 

 

 

 

 

 

 

 

LABOR CATEGORY DESCRIPTIONS

 

Description of Labor Categories SIN 736-1

 

 

Description of Labor Categories SIN 736-4

 

 

Description of Labor Categories SIN 736-5