RESOLUTION MANAGEMENT CONSULTANTS, INC.
CONTRACT #GS-10F-0077L

Resolution Management Consultants, Inc. (RMC), a GSA Federal Supply Schedule Contractor under MOBIS (Management Organizational and Business Improvement Services), is available to any government agency for immediate access to our specialized management consulting and support services.

MOBIS SERVICES

The types of services provided by Resolution Management as a Federal Supply Schedule Contractor are as follows:

SIN 874-1 Consulting Services
SIN 874-2 Facilitation Services
SIN 874-4 Training Services
SIN 874-6 Privatization Support Services & Documentation (A-76)
SIN 874-7 Program Integration and Project Management Services
SIN 874-8 Alternative Dispute Resolution (ADR) Services

Specific services offered under each Special Item Number (SIN) are described hereinafter. Immediately below is a brief background on our firm.

COMPANY OVERVIEW

RMC, a professional consulting firm with offices across the United States, provides full program management and dispute resolution services to a variety of clients for projects of varying types. Our firm is staffed with individuals specializing in program management and dispute resolution services to the engineering, construction, manufacturing, supply, computer and marine industries. Our collective educational training includes degrees/professional registrations in the areas of engineering (civil, mechanical, electrical and structural), construction, law, computer sciences, accounting and management. Our collective experience spans over the last four decades, including prior work experience attained while various individuals were employed by major constructors, engineering firms, government agencies, and construction claims firms. Our staff has worked on numerous projects for various public agencies and private owners. These services have included program management, claims avoidance and claims resolution services. With regard to program management and claims avoidance services, we have:

• Assisted in-house and outside counsel in developing contract terms and conditions, focusing on contract modification and cost/schedule control provisions;
• Established and monitored project cost/schedule control systems;
• Assisted in the pricing and implementation of change orders;
• Provided as-needed support by serving as an extension of the owner's staff to handle potential problems as they arose during contract performance;
• Performed compliance audits; and
• Assisted in the closeout of contracts.

When retained for claims resolution, we have provided a multitude of services including:

• Developing requests for production of documents;
• Developing and responding to interrogatories;
• Assisting in the depositions of factual and expert witnesses;
• Establishing computerized document control and retrieval systems;
• Performing comprehensive analyses on engineering and technical issues;
• Performing schedule delay, acceleration and disruption analyses;
• Assisting in the evaluation of claimed damages;
• Analyzing and responding to reports prepared by other expert witnesses;
• Providing support during the negotiation process as well as for other alternative dispute resolution methods; and
• Providing qualified expert witness testimony on subjects of:
  1)Standards of practice in the industry;
  2)Engineering and technical issues;
  3)Schedule delay, acceleration and disruption;
  4)Labor and productivity performance; and Damages.

We have also provided training programs and instructional seminars for various public agencies and private owners in program management, claims avoidance and dispute resolution.

CONSULTING SERVICES - SIN 874-1

Performance Measures and Indicators - preparation of plans and studies regarding contracting methods, ISO 9000 standards applicability to ship overhauls, and development of baseline schedules and budgets, and the creation of cost and schedule status reporting systems and the evaluation of same.

Process and Productivity Improvement - preparation of studies and reports to objectively assess whether performance objections were obtained and, if not, the reasons/causes therefore, and recommending solutions or alternatives to organizational or functional problems within an agency or for a particular project.

Program Audits and Evaluations - the evaluation of organizational structures to assess the efficiency and effectiveness of the interrelationships among departments, and recommending how to better coordinate efforts and communicate needs and requirements.

Claims Analysis - assisting government agencies in the analysis of claims brought against the government alleging cost overruns for labor, equipment and material plus extended costs of performance relating to additional field costs and extended (or unabsorbed) home office overhead. Services performed on an advisory basis, for preparation of a COFD, or once an appeal has been filed, before the agency's Board of Contract Appeals or the Court of Federal Claims. Assistance during an ongoing project may consist of an on-site review of perceived problems relating to cost and/or schedule issues. Assistance in the resolution of a dispute may entail one or more of the following tasks:

• Document Review and Initial Assessment Phase - understanding of project, people and key issues, interviews, site inspection and summary review of key documentation.
• Database/Litigation Support System Phase - preparation of databases of key documentation to assist legal counsel in the preparation of our analysis and the attorney's case.
• Discovery Assistance Phase - assistance in the preparation of document production requests, preparation of, or responses to, interrogatories of a technical nature, development of questions for deposition of the adversary's expert, and deposition testimony.
• Technical Issue Analysis Phase determination, from a contractual and factual standpoint, the party or parties responsible (i.e., liability) for the problem alleged.
• Schedule Delay Analysis Phase - analysis to assess validity of time extension requests to determine the appropriateness of default terminations, assessment of liquidated damages, and excusable, compensable and concurrent delays.
• Disruption Analysis Phase - preparation of analyses to assess manpower overruns related to the alleged wrong and/or loss of efficiency calculations via accepted analysis methods.
• Damages Phase - assessment of damages related to contractor's claim and entitlement findings and conclusions.
• Pre-Trial Assistance Phase - trial strategy assistance, demonstrative exhibits, support during settlement negotiations and ADR.
• Trial and Post-Trial Assistance Phase - expert witness testimony and assistance during cross-examination of adversary's expert; and assistance in preparation of post-trial brief.

FACILITATION SERVICES - SIN 874-2

Our vast experience in the construction process, whether being involved in the initial planning concepts, contract development, establishing a partnering relationship, or becoming involved during project close-out, compliance audits or the claims resolution stage, offers a truly independent third party view of issues in dispute, which allows us a true understanding of the nature of the issues. This neutrality can serve well in the resolution of issues prior to, during and post construction between owner and design professional and owner and contractor. We can also serve as a go-between in internal disputes between agencies and departments regarding management and/or administrative tasks in order to identify conflicts or obstacles in the current system that need to be rectified.

The manner in which this can be accomplished can take a variety of forms, with the facts of the particular situation and the parties circumstances dictating the best approach to take in order to transition to an understanding between the parties.

TRAINING - SIN 874-4

Resolution Management offers a number of various one, two and three-day programs designed to educate and train personnel in dispute avoidance, mitigation and management for any type of land-based construction, new ship construction and overhauls, supply contracts and computer hardware and software contracts.

The method of instruction combines a number of formats including audio-visual, question and answer, group workshop, handout problems and individual testing. The topics can be customized to meet the level of attendee (i.e., management, staff, field, etc.) and to address problems specific to the agency/organization.

Courses are given at a location of the agency s choice at times chosen by the agency; however, experience has shown that the best learning environment per day is instruction in 1 hour increments with appropriate breaks at mid-morning, for lunch and at mid-afternoon. The agency is responsible for the cost of the site where the training is to be given, for any refreshments or lunch served, and for travel expenses incurred by the lecturers.

The instructors are Resolution Management employees experienced in the subject of discussion and skilled in the presentation of the material. We emphasize group participation in order to generate a wide variety of input and opinion. Questions are encouraged and responses from both the contractor s and owner s position are rendered.

Available training courses are as follows:

• Schedule Impact Analysis covering the building blocks of scheduling and impact analysis; the basics and advanced methods of establishing causation; the strengths and weaknesses of the various methods; and a look at how the courts and boards have viewed the use of various methods.
• Claims Avoidance detailed coverage of the best ways to eliminate, reduce or mitigate potential claim situations, starting with the contractual provisions, with specific emphasis on contract modification, cost and schedule controls, and time extension entitlement language. Also addressed are effective ways of documenting job progress, meetings and notice letters that will be most effective in avoiding a problem, or having the proper documentation to deal with any unresolved issues.
• Project Management emphasis on proper communication, coordination and organization skills, an understanding of the contract documents, and how to better prepare and effectively use the contract to control time and cost, and keep the parties better informed of job status and potential problem areas.
• Management of Time and Cost in Shipbuilding and Repair Projects in-depth coverage of various topics of concern to the government and the shipyards, including typical shipyard production control systems, the original plan and schedule, how to properly specify scheduling terms and conditions, use of earned value to measure progress, and effectively establishing visibility and control.
• Earned Value Project Measurement application of the management technique that relates resource planning to schedules and to technical performance requirements. Concentration is placed on explaining how EVPM is a tool for integrating cost, schedule, and technical performance management and risk management. Work Breakdown Structures (WBS) and Organizational Breakdown Structures (OBS) are explained and demonstrated.
• Project Management/Claims Avoidance Using CPM-Based Software focus is placed on reviewing the basic principles of critical path method scheduling with particular emphasis on use of the software that is specified. This program will examine the specific elements required for development of the logic networks and relationships which are essential for implementing schedules on design or construction projects. Various levels of schedules are examined, the types of records that should be kept, and the updating process.
• Port Engineer Training highlights the unique nature of ship repair contracts, with emphasis on technical solicitations, progress of the contract and change order assessment. Also addressed is the procedure for evaluating the effects of change work on the project schedule and the impact on time, resources and cost.

PRIVATIZATION SUPPORT SERVICES & DOCUMENTATION (A-76) - SIN 874-6

Most Efficient Organization (MEO) - development of maximizing output through organizational concepts in support of OMB A-76 cost comparison studies. Developmental concepts include:

• Flat organizational structures maximizing a multi-skilled/crafted work force using latest technology resource management and communications systems providing responsive task assignment of trades, and
• Bar coding and automated supply replenishment systems and communication networks designed to support zonal maintenance concepts.

PROGRAM INTEGRATION AND PROJECT MANAGEMENT SERVICES - SIN 874-7

Project Delivery Systems - identifying most advantageous method of contracting based on goals and objectives.
Contract Development - review and enhance agreements between owner and design professional and owner and contractor to eliminate gaps or overlapping responsibilities.
Milestone Schedule Development - preparation of a "roadmap" by which the early stages of project development can be monitored.
Work Conformance/Feasibility Review - review of contract drawings and technical specifications to verify that inconsistencies and ambiguities do not exist between documents and are consistent with goals and objectives.
Construction Schedule Development - evaluate contractor's construction schedule to ensure work is well-defined, consistent with owner intent and in compliance with specified NAS, and review and comment on periodic updates.
On-Site Project Monitoring - use of personnel to monitor progress and the work of contractors on a periodic basis, placing emphasis on adequate manning and work in accordance with the approved construction schedule. Identifying problems, notifying owner, establishing cause(s) and responsible party(ies), and proposing corrective solutions.
Contract Management - assist in ensuring that all contract administration functions are faithfully followed, and re-defining and/or clarifying responsibilities to address areas of concern based on actual conditions.
Change Order Management - assist in the implementation of change order cost control measures and verify that the pricing of changes is consistent with the work being performed and sufficiently documented so as to facilitate a reconciliation of actual to estimated costs, and promote the development of a cost tracking system whereby the cost to perform changed work is segregated for each change issued under the contract.
Application For Payment Review - monthly support in reviewing/auditing payment requests to confirm payment made for progress achieved, materials purchased and stored on site, and ensuring that properly authorized contract modifications and credits are accurately listed.
Contract Close-Out Procedures - ensure preparation of punch lists, accomplishment of corrective or remedial work, warranties and guarantees are in place, procurement of all necessary final approvals, provision of manuals, descriptive data and literature, and necessary supporting documentation regarding outstanding payments.

ALTERNATIVE DISPUTE RESOLUTION SERVICES - SIN 874-8

RMC staff members have served on numerous occasions in the capacity of expert witness. In this role, we have assisted public agency (as well as other) clients in attempting to reach a reasonable settlement via various methods. This has taken the form of negotiations with the other side and/or their expert and attorney, through mediation efforts by outside parties, and by assistance during a mini-trial. We have also served as expert witnesses who have testified at trials and arbitrations when interim methods were not successful.

A number of staff members have also served as mediators and arbitrators under the auspices of the American Arbitration Association. We have also participated in presenting partnering workshops to contractor and public agency personnel, which not only touch on the understanding of the partnering concept, but also to explain that partnering alone will not usually accomplish project goals established at the beginning of a job by all parties.

Different methods of dealing with this issue have been offered, and RMC has played a part in fostering a collaborative effort. Our involvement may take many forms:

Partnering - a process that achieves the most success when initiated up-front and is accepted by upper management of all participating parties, and which is then encouraged and implemented throughout the ranks as work proceeds and issues arise. This involves working with project participants to come together to understand and achieve common goals, realizing there will be discrepancies and differing opinions, and dealing with problems proactively and in a positive environment so as not to disrupt project rhythm and avoid future problems.
Early Neutral Evaluation - serve as an independent third party to assist the contracting parties in a review of the issues in an attempt to reach common ground. This method attempts to educate the parties as to the strengths and weaknesses of their respective positions and to explain the possible impacts to future progress if the outstanding issue(s) remain unresolved.
Neutral Expert - review the technical, contractual, time and cost issues in dispute, and render an opinion regarding entitlement and quantum, allocating responsibility among the parties. This could entail a summary or a detailed review and evaluation of the parties positions, with the extent of detailed review and analysis dependant upon the parties desires.
Mediation - work with the parties to achieve a settlement by guiding them to the point where the parties (and not the mediator) provide the suggestions and proposals by which an agreement is achieved. Also understand the parties' strengths and weaknesses and advise thereof in order to have each side clearly understand the inherent risk of pursuing the matter further in Court or before the Board. Typically involves a one or two-day session with all involved parties. As a non-binding process, concessions can be offered, as either party can reject the other side s offer without fear of hurting one s position should the matter proceed to litigation, as the proceeding is viewed as an attempt to negotiate a settlement and, thus, cannot be used in a future adversarial proceeding to establish entitlement or quantum.
Mini Trial as the name implies, this concept incorporates a trial concept; however, it is reduced in scope, formality and level of intensity and is presided over by an independent outside party (not necessarily a judge) who administers the trial. Expected in attendance are those in authority from the respective sides who are in a position to reach a settlement. Summary testimony is given, with cross examination usually by-passed, and the decision makers from each side can participate during and/or after the trial in order to attempt to come to a mutually agreeable settlement.
Arbitration - serve as the sole arbitrator or one of a three-member panel, or serve as a party arbitrator selected by one of the parties who, in turn, select a third, neutral arbitrator. This a binding process in which the parties forfeit their right to a court proceeding. An arbitration decision can be appealed in a court of law (albeit the right of appeal is very limited in scope).

CUSTOMER INFORMATION AND ORDERING INSTRUCTIONS

1. Table of Awarded Special Item Number(s) SIN s
SIN 874-1 Consulting Services
SIN 874-2 Facilitation Services
SIN 874-4 Training Services
SIN 874-6 Privatization Support Services and Documentation (A-76)
SIN 874-7 Program Integration and Project Management Services
SIN 874-8 Alternative Dispute Resolution (ADR) Services

2. Maximum Order Limitation: $1,000,000

3. Minimum Order: $300

4. Geographic Coverage (Delivery Area): Worldwide

5. Point(s) of Production (city, county, and state or foreign country):

2 Eves Drive, Suite 110
Marlton, NJ 08053
(856) 985-5000
(856) 985-5656(Fax)
Philadelphia@resmgt.com

1009 Anna Knapp Blvd., Suite 201
Mt. Pleasant, SC 29464
(843) 849-8003
(843) 849-8101(Fax)
Charleston@resmgt.com

7530 W. Sahara Avenue, Suite 105
Las Vegas, NV 89117
702/254-9500
702/254-9595(F)
LasVegas@resmgt.com

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted). See attached rate schedule.

7. Quantity discounts: None

8. Prompt payment terms: 2% 10 Days, Net 30 Days

9a. Government commercial credit card accepted below the micropurchase threshold? [ X ] YES [ ] NO

9b. Government commercial credit card accepted above the micropurchase threshold? [ ] YES [ X ] NO

10. Foreign items (list items by country of origin): None

11a. Time of delivery: As specified 11c. Overnight & 2-day delivery: in the Task Order Contact Contractor

11b. Expedited delivery:

11d. Urgent requirements: Contact Contractor Contact Contractor

12. FOB point(s): Destination

13. Ordering address(es): Same as Contractor s Address

14. Payment Address:
Resolution Management Consultants, Inc.
2 Eves Drive, Suite 110
Marlton, NJ 08053

15. Warranty provision: Contractor s standard commercial warranty applies

16. Export Packaging Charges: N/A

17. Terms and Conditions of Government Commercial Credit Card Acceptance: None

Data Universal Number System (DUNS) Number: 80-318-6212

Notification Regarding Registration in Central Contractor Registration (CCR) Database: [ X ] YES [ ] No

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST
(Effective July 9, 2004)

SIN 874-1 Consulting Services
SIN 874-2 Facilitation Services
SIN 874-6 Privatization Support Services and Documentation (A-76)
SIN 874-7 Program Integration and Project Management Services
SIN 874-8 Alternative Dispute Resolution (ADR) Services

Labor Category	Hourly Rate	Daily Rate
Principal	$200.00	$1,600.00
Executive/Managing Consultant	$180.00	$1,440.00
Project Manager/Senior Consultant	$164.00	$1,312.00
Assistant Project Manager/Consultant	$139.00	$1,112.00
Contract Specialist	$122.00	$976.00
Senior Cost/Schedule Engineer	$111.00	$888.00
Staff Consultant	$104.00	$832.00
Cost/Schedule Engineer	$98.00	$784.00
Analyst	$88.00	$704.00
Technician	$69.00	$552.00
Project Assistant	$42.00	$336.00

SIN 874-4 Training Services

Title	Length of Course	Minimum Participants	Maximum Participants	Price
Claims Avoidance	1 Day	5	35	$2,618.00
Port Engineering Training	1 Day	5	35	$3,319.00
Earned Value Project Measurement	2 Days	5	35	$5,316.00
Management of Time & Cost in Shipbuilding & Repair Projects	2 Days	5	35	$5,316.00
Project Management/Claims Avoidance Using CPM Software	2 Days	5	35	$5,316.00
Schedule Impact Analysis	2 Days	5	35	$5,316.00
Project Management	3 Days	5	35	$8,013.00

* Excludes all expenses (e.g., travel, room and board, manual preparation,
training location and refreshments, etc.) plus preparation time required due
to customer s customization of program to meet its particular requirements.

GS-10F-0077L
RESOLUTION MANAGEMENT CONSULTANTS I
RESOLUTION MANAGEMENT CONSULTANTS I
RESOLUTION MANAGEMENT CONSULTANTS I
s/ /b/
847 8;874 7;874-1;874-2;874-4;874-6
ALTERNATIVE DISPUTE RESOLUTION SUPPORT SERVICES;PROGRAM INTEGRATION AND PROJECT MANAGEMENT SERVICES;CONSULTING SERVICES;FACILITATION SERVICES;TRAINING SERVICES;PRIVATIZATION SUPPORT SERVICES (A-76)