Reference Text File for SMITHLAIN Enterprises, Incorporated GS-10F-0101N

 

SMITHLAIN Enterprises, Incorporated is certified by the Small Business Administration (SBA) as an 8(a), HUBZone, Woman Owned, Minority Owned, Small Disadvantaged Business.  SMITHLAIN s record of sustained growth provides the best possible evidence that the company is accomplishing its goals and objectives in providing quality support to its customers in a timely manner.  SMITHLAIN is committed to providing superior, multi-disciplined, technical and management support to government clients.  We operate on the principles of integrity, customer satisfaction, quality, and advance technology. 

 

SMITHLAIN s business relationships include U.S. Army Aviation and Missile Command; NASA Marshall Space Flight Center (MSFC); NASA Headquarters; NASA Marshall Space Flight Center (MSFC), Teledyne Brown Engineering (TBE); Teledyne Solutions, Inc. (TSI); NASA MSFC Technology Transfer Office; U.S. Army Corps of Engineers, Huntsville Center; Raytheon; Lockheed Martin Space Systems Company; The Boeing Company; and Northrop Grumman Corporation. 

 

SMITHLAIN Enterprises, Incorporated (SMITHLAIN), is fully prepared to perform superior services under the GSA Schedule 874 Management Organizational and Business Improvement Services (MOBIS), FSS Contract Number, GS-10F-0101N, Size Standard $6M. 

 

Special Item Numbers (SIN s) offered are:

 

         874-1, Consulting Services;

         874-2, Facilitation Services;

         874-3, Survey Services;

         874-4, Training Services;

         874-5, Support Products;

         874-7, Program Integration and Project Management Services

 

SIN 874-1: CONSULTING SERVICES

SMITHLAIN will provide expert advice, assistance, guidance or counseling support of agencies management organizational and business improvement efforts.  This may also include studies, analyses and reports documenting and proposed development, consultative or implementation efforts.  Examples of consultation include but are not limited to:

 

Strategic, business and action planning	High performance work	Program audits, and evaluations
Systems alignment	Leadership systems	Process and productivity improvement
Cycle time	Performance measures and indicators	Organizational assessments

SIN 874-2: FACILITATION SERVICES

SMITHLAIN will provide facilitation and related decision support services to agencies engaging in collaboration efforts, working groups, or integrated product, process, or self-directed teams.  Agencies bringing together diverse teams and/or groups with common and divergent interests may require a neutral party to assist them in:

 

The uses of problem solving techniques	Defining and refining the agenda	Debriefing and overall meeting planning
Resolving disputes, disagreements, and divergent views	Logistical meeting/conference support when performing technical facilitation	Convening and leading large and small group briefings and discussions
Providing a draft for the permanent record	Recording discussion content and focusing decision-making	Preparing draft and final reports for dissemination

SIN 874-3: SURVEY SERVICES
SMITHLAIN can provide expert consultation, assistance, and deliverables associated with all aspects or surveying within the context of MOBIS.  SMITHLAIN will assist with, and/or perform all phases of the survey process to include, but not limited to:

 

Planning survey design	Survey database administration	Pretest/pilot surveying
Defining and refining the agenda	Sampling; survey development	Assessing reliability and validity of data
Determining proper survey data collection methodology	Administering surveys using various types of data collection methods	Analyses of quantitative and qualitative survey data

SIN 874-4: TRAINING SERVICES

SMITHLAIN shall provide off-the-shelf, or customized off-the-shelf training packages under this SIN to meet specific agency needs related to management, organizational and business improvement services, such as, but not limited to:

 

Customer service; team building	ISO 9000 and ISO 14000	Process improvement
Performance measurement	Statistical process control	Performance problem-solving
Business process reengineering	Quality management	Change management
Strategic planning	Benchmarking

Customization of off-the-shelf training may include but is not limited to:

 

Workbooks	Computer based training	Overhead transparencies
Training manuals	Videotapes	Advanced presentation

SIN 874-5: SUPPORT Products

SMITHLAIN can provide the following support products in reference to any applicable SINS;

Workbooks	State-of-the-art computer based training	Overhead transparencies
Training manuals (additional copies)	Audio cassette tapes	Interactive training services
Advanced presentation media	Assessment/survey instruments	Satellite or internet broadcast media
Slides	Videotapes	Cd-roms

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SIN 874-7: PROGRAM INTEGRATION AND PROJECT MANAGEMENT SERVICES

SMITHLAIN shall provide services in the management, integration, and programs and projects.  These services may include, but are not limited to:

Program management	Program integration (team leader)	Program oversight
Project management

 U.S. GOVERNMENT PRICE LIST

(Effective: January 1, 2004)

 

 

 

 

DESCRIPTIONS of LABOR CATEGORIES OFFERED

 

EXECUTIVE PROGRAM MANAGER

Labor Description:  Consults with the customer and senior management, ensures goals and objectives of the program are met or exceeded.  Is an expert in the application of both conventional and leading-edge theories and techniques related to Program Management.  Provides the customer options for managing and controlling the outputs of the program, within budget and scheduling constraints.  Typically leads a team of other managers to solve major problems for the program and to optimize program quality.  Is expert in the application of knowledge, skills, tools, and techniques to meet program requirements. Combines solid grounding in accepted Program Management methodology with experience in both Private and Government Programs.

Minimum Experience: Ten (10) years of specialized experience planning and managing Commercial and/or Government Programs.

Minimum Education: Master's degree from an accredited university.

 

SENIOR PROGRAM MANAGER

Labor Description:  Responsible for the success of the goals and objectives of the program.  Is expert in the application of both conventional and leading-edge theories and techniques related to Program Management.  Provides the customer options for managing and controlling the outputs of the program, within budget and scheduling constraints.  May consult with a team of other managers to solve major problems for the program and to optimize program quality.  Is expert in the application of knowledge, skills, tools, and techniques to meet program requirements.  Combines solid grounding in accepted Program Management methodology with experience in both Private and Government Programs.

Minimum Experience: Five (5) years of specialized experience planning and managing Commercial and/or Government Programs.

Minimum Education: Bachelor's degree from an accredited university.

 

PROGRAM MANAGER

Labor Description:  Works independently or under supervision of the Executive Program Manager or Senior Program Manager.  Responsible for the success of the goals and objectives of the program.  Is familiar with the application of both conventional and leading-edge theories and techniques related to Program Management.  Is able to provide the customer with options for managing and controlling the outputs of the program, within budget and scheduling constraints.  May consult with a team of other managers to solve major problems for the program and to optimize program quality.  Is expert in the application of knowledge, skills, tools, and techniques to meet program requirements.

Minimum Experience: Three (3) years of specialized experience planning and managing Commercial or Government Programs.

Minimum Education: Bachelor's degree from an accredited university.

 

EXECUTIVE CONSULTANT

Labor Description:  Consults with the customer and suggests overall goals/strategies for the organization. Is an expert in the application of both conventional and leading-edge organizational theories and techniques.  Provides the customer with options for improving the business plans of the organization, within budget and scheduling constraints.  Typically works with a team of other consultants and senior management personnel in solving major problems for the organization and enhancing procedures. Provides advice based on knowledge and experience with business improvement challenges and successful improvements of dysfunctional organizations.

Minimum Experience: Ten (10) years of specialized experience.

Minimum Education: Master s degree from an accredited university.

 

SENIOR CONSULTANT

Labor Description:  Consults with the customer and suggests overall goals/strategies for the organization. May specialize in administration, management, communications, information technology, or records and accounting requirements of the organization.  Is conversant with and expert in the application of both conventional and leading-edge theories and techniques.  Provides the customer with options for improving the projects and programs of the organization, within budget and scheduling constraints.  Typically works with a team of subject-matter specialists, Project and Program Managers, and other technical personnel to solve problems and enhance procedures.  Provides advice based on knowledge and experience with business improvement challenges and successful improvements involving organizational issues and problems.

Minimum Experience: Five (5) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

CONSULTANT

Labor Description:  Provides oversight and guidance for the development and implementation of organization-wide policies and procedures.  May specialize in administration, management, communications, information technology, or records and accounting requirements of the organization.  Advises on administrative assignments and on how to develop solutions and procedures to improve departmental policies or work flow.  Oversees the analysis of program goals and resource requirements.  Provides expert advice on resolving problems in departmental and field operations and procedures, generating feasible alternatives based on thorough research and analysis.  Ensures that all major issues are studied and communicated throughout the organization.  Suggests the establishment of ongoing channels of communication and confirms that essential information is made available to management through these channels. Ensures that all management-level personnel understand the duties of their positions and carry out their individual mandates for action.

Minimum Experience: Three (3) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

PROGRAM ANALYST III

Labor Description:  Independently develops, modifies, and maintains complex programs.  Implements modifications to existing systems.  Develops and briefs recommendations for system improvement to senior management.  Prepares system and program specifications and documentation, to include designing report formats, records documentation, and developing/briefing various program topic briefings to senior management.  Prepares and briefs oral and written status reports.  Provides technical direction to subordinate personnel.

Minimum Experience: Ten (10) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

PROGRAM ANALYST II

Labor Description:  Under general supervision develops, modifies, and maintains conventional programs.  Implements modifications to existing systems.  Develops recommendations for system improvement.  Prepares system and program specifications and documentation, to include designing report formats, records documentation, and developing various program topic briefings.  Prepares and briefs oral and written status reports.

Minimum Experience: Five (5) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

PROGRAM ANALYST I

Labor Description:  Under direct supervision, works on simple, routine projects.  Implements modifications to existing systems.  Prepares recommendations for system improvement.  Prepares system and program specifications and documentation, to include designing report formats, records documentation, and minor modifications to existing briefings.  Prepares oral and written status reports.

Minimum Experience: One (1) year of specialized experience.

Minimum Education: Associate s degree from an accredited university.

 

TASK LEADER

Labor Description:  Provides management and supervision for a specific task or tasks within a program or project.  May serve as a technical expert in a specific area.  May be assisted on a project by other systems analysts or technical personnel.  Is a team leader.

Minimum Experience: Five (5) years of related experience.

Minimum Education: Bachelor's degree from an accredited university.

 

ASSISTANT TASK LEADER

Labor Description:  Under the supervision of a Task Leader, helps to provide management and supervision for a specific task or tasks within a program or project.  May assist a technical expert in a specific area.  May assist on a project with other systems analysts or technical personnel.

Minimum Experience: Two (2) years of general experience.

Minimum Education: Associate's degree from an accredited university.

 

SENIOR ACCOUNTANT

Labor Description:  Assists on all accounting aspects of the contract.  Supervises the collection and monitoring fiscal data.  Reviews, analyzes and approves all invoices and billings.  Assists in developing contract budgets and evaluating contract fiscal performance.  Responsible for all aspects of contract financial reporting including billing data, cost incurred reports, purchase commitments and budget variance reports on a period and inception to date basis.  Capable of preparing budgets, forecasts, long range plans and cash flow statements including analyzing variances relating to these areas.  May provide consulting and support services as a contractual task(s).

Minimum Experience: Five (5) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

ACCOUNTANT

Labor Description:  May work independently or under the supervision of a senior accountant to provide support services as a contractual task(s).  Collects, monitors and tracks contract-related costs incurred.  Prepares invoicing and billings.  Maintains contract budgets.  Responsible for the collection of data to support monthly reporting and/or upon request, current obligations for actual and planned expenses, and cumulative expenditures incurred on an inception to date basis.

Minimum Experience: Three (3) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

ACCOUNTING SPECIALIST II

Labor Description:  Works under the supervision of an accountant and/or senior accountant to provide support services as a task.  Duties include but are not limited to, assisting in the collection and monitoring of contract-related costs incurred; assisting in the collection of support data required for contract billings; performs tasks in support of maintaining fiscal requirements.  May train and supervise an Accounting Specialist I.

Minimum Experience: One (1) year of related experience.

Minimum Education: Associate s degree from an accredited university.

 

ACCOUNTING SPECIALIST I

Labor Description:  Works under the supervision of an Accounting Specialist II or an accountant to provide support services as a task.  Duties include but are not limited to, assisting in the collection and monitoring of contract-related costs incurred; assisting in the collection of support data required for contract billings; performs tasks in support of maintaining fiscal requirements.

Minimum Experience: One (1) year of general experience.

Minimum Education: High School Diploma.

 

ADMINISTRATIVE SPECIALIST  III

Labor Description:  Independently provides word/data processing and documentation support to senior management-level personnel.  Supports management staff in creating documentation based upon word processing.  Understands and provides support in one or more commercially available word processing and/or desktop software platforms.  These include, but are not limited to: Microsoft Office 2000, WordPerfect, Ami Pro, PageMaker, Harvard Graphics, etc.  Has an advanced user s familiarity with the Microsoft Office applications and keyboarding at the rate of 40 words per minute minimum.  May perform other duties as assigned.

Minimum Experience: Six (6) years of administrative assignment experience.

Minimum Education: Bachelor's degree from an accredited university.

 

ADMINISTRATIVE SPECIALIST  II

Labor Description:  Independently or with supervision, provides word/data processing and documentation support to technical and management-level personnel. Supports administrative and management staff in creating documentation based upon word processing. Understands and provides support in one or more commercially available word processing and/or desktop software platforms. These include, but are not limited to: Microsoft Office 2002, WordPerfect, Ami Pro, PageMaker, Harvard Graphics, etc.  Has an advanced user s familiarity with the Microsoft suite of office applications.  May perform other duties as assigned.

Minimum Experience: Three (3) years of administrative assignment experience.

Minimum Education: Associate s degree from an accredited university.

 

ADMINISTRATIVE SPECIALIST  I

Labor Description:  Under supervision, provides word/data processing and documentation support to technical and management-level personnel. Supports administrative and management staff in creating documentation based upon word processing.  Has a beginning user s familiarity with the Microsoft suite of office.  May perform other duties as assigned.

Minimum Experience: One (1) year of general experience.

Minimum Education: High school diploma.

 

COMPUTER SYSTEMS ANALYST  III

Labor Description:  Analyzes enterprise systems. Designs and maintains appropriate interfaces between system hardware and software components. Provides supervision and guidance to other systems analysts. Plans systems software development and enhancements and approves system enhancement documentation before installation. Makes determinations to either modify or develop new sub-systems. Provides guidance in formulating requirements, analyzing project proposals, recommending optimal approaches, and developing systems designs. Prepares comprehensive analytical studies, develops specifications. Directs others on technical activities in problem resolution, fact-finding, evaluation, and documentation to ensure timely completion of project. Coordinates with the Project Manager and user agency project managers to ensure solutions and user satisfaction for technical matters. Prepares and delivers presentations to peers, subordinates, and user representatives.

Minimum Experience: Five (5) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

COMPUTER SYSTEMS ANALYST  II

Labor Description:  Works independently or under the direction of a Program Manager. Analyzes enterprise systems. Designs and maintains appropriate interfaces between system hardware and software components. Provides supervision and guidance to junior analysts and other support personnel. Plans systems software development and enhancements and approves system enhancement documentation before installation. Makes determinations to either modify or develop new sub-systems. Provides guidance in formulating requirements, analyzing project proposals, recommending optimal approaches, and developing systems designs. Prepares comprehensive analytical studies, develops specifications. Directs others on technical activities in problem resolution, fact-finding, evaluation, and documentation to ensure timely completion of project. Coordinates with the Project Manager and user agency project managers to ensure solutions and user satisfaction for technical matters. Prepares and delivers presentations to peers, subordinates, and user representatives.

Minimum Experience: Three (3) years of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

COMPUTER SYSTEMS ANALYST  I

Labor Description:  Works under the direction of a Program Manager or Program Analyst to perform systems analysis activities and other tasks as directed. Performs fact-finding and analysis for an activity or routine problem. Using clear precedent, proposes modifications to the design of existing systems. Applies established procedures where the nature of system, feasibility, computer equipment, and programming language are predetermined.

Minimum Experience: One (1) year of specialized experience.

Minimum Education: Bachelor's degree from an accredited university.

 

SYSTEM DESIGNER  III

Labor Description:  Designs, studies, and measures the efficiency of specific system processes and procedures. Reviews interdepartmental operational interfaces to ensure continuity and avoid sub-optimization. Offers recommendations for improvement. Supervises implementation of improved processes. Designs and performs post implementation assessment to determine the impact and effectiveness of recommendations. Leads a team consisting of other designers and/or analysts.

Minimum Experience: Five (5) years of related experience.

Minimum Education: Bachelor's degree from an accredited university.

 

SYSTEM DESIGNER  II

Labor Description:  Works independently or under the direction of a Program Manager. Designs, studies, and measures the efficiency of specific processes and procedures. Reviews interdepartmental operational interfaces to ensure continuity and avoid sub-optimization. Offers recommendations for improvement. Supervises implementation of improved processes. Designs and performs post implementation assessment to determine the impact and effectiveness of recommendations. May supervise System Designer I and other support personnel.

Minimum Experience: Three (3) years of related experience.

Minimum Education: Bachelor's degree from an accredited university.

 

SYSTEM DESIGNER  I

Labor Description:  Works under the direction of a Senior System Designer, Project Analyst, or Program Manager to perform tasks related to process design, analysis and other tasks as directed. Assists in studying a client s existing manual and automated work processes. Understands all direction, checks the accuracy of all documentation, and reports suggested process improvements to supervisors.

Minimum Experience: One (1) year of related experience.

Minimum Education: Associate s degree from an accredited university.

 

QUALITY ASSURANCE MANAGER

Labor Description:  Provides technical and administrative direction for personnel performing program tasks, including review of work products for correctness, adherence to the design concept, user standards, review of program documentation to assure customer standards and requirements are adhered to, and for progress in accordance with schedules.  Coordinates with Project Manager to ensure problems are resolved to user's satisfaction.  Makes recommendations, if needed, for approval of major systems installations.  Prepares milestone status reports and deliveries/presentations on system concepts. 

Minimum Experience: Six (6) year of related experience.

Minimum Education: Bachelor s degree from an accredited university.

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SENIOR TRAINING EVALUATOR

Labor Description:  Conducts research necessary to develop and revise training courses and prepares appropriate training catalogs.   Develops instructor materials such as course outline, background material, and training aids.  Develops student material such as course manuals, workbooks, handouts, completion certificates and course critique forms.  Trains personnel by conducting formal classroom courses, workshops, seminars and/or computer-based or aided training.  Coordinates for additional subject matter experts to participate in training as needed. 

Minimum Experience: Ten (10) year of training-related experience.

Minimum Education: Bachelor s degree from an accredited university.

 

CURRICULUM DEVELOPMENT MANAGER 

Labor Description:  Designs, develops, and evaluates developmental programs in a technical environment. Develops and provides direction concerning all aspects of educational training research, policies, objectives, and initiatives. Evaluates and provides feedback on the potential, practicality and feasibility of training product development. Conducts needs analyses, data analyses, and interpretation of results in adult learning, performance support, and technology-driven instruction.

Minimum Experience: Ten (10) year of training-related experience.

Minimum Education: Master s degree in Curriculum Development, Instructional Design or related area.

 

 

 

 

 

 

 

 

 

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