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| Program                                                                                                                                                                                                               
Manager/Project Manager: |                                                                                                                                                                                                                                                                      
| Responsibilities: Serves as Contract Manager and the Contractor''s                                                                                                                                                                                                
authorized point of contact with the Government Contracting Officer (CO) and                                                                                                                                                                                            
Contracting Officer''s Technical Representative (COTR). Consults with                                                                                                                                                                                                    
Government managers; plans, organizes, and controls total contractor effort                                                                                                                                                                                             
responding to the client''s needs. Ensures all activities conform with terms                                                                                                                                                                                             
and conditions of the contract. 
 Qualifications: A Bachelor''s or Master''s Degree in Business                                                                                                                                                                                                      
Management or other related professional discipline with a minimum of ten                                                                                                                                                                                               
(10) years relevant experience. Proven expertise in the management of                                                                                                                                                                                                   
complete enterprise-wide business processes and information products and                                                                                                                                                                                                
systems. Significant experience in the planning and implementation of                                                                                                                                                                                                   
Quality Assurance Programs for large and complex organizations and programs.                                                                                                                                                                                            
Demonstrated ability to provide guidance, direction and coordination of                                                                                                                                                                                                 
professional, technical and administrative personnel. Demonstrated                                                                                                                                                                                                      
experience in effective written and oral communication skills including                                                                                                                                                                                                 
conducting formal presentations to large audiences.
 
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| Quality Services                                                                                                                                                                                                      
Manager/Team Leader/Task Leader: |                                                                                                                                                                                                                                                                      
| Responsibilities: Monitors                                                                                                                                                                                                         
each Quality Assurance task and keeps Program/Project Manager                                                                                                                                                                                                           
apprised of status, problems and accomplishments. As a team                                                                                                                                                                                                             
leader, provides on-site coordination and direction of task                                                                                                                                                                                                             
effort and assigned resources. Plans, organizes, and directs                                                                                                                                                                                                            
task-wide quality project(s); serves as alternate Contract                                                                                                                                                                                                              
Manager; and may be the Contractors' authorized point of contact                                                                                                                                                                                                        
with the Government Contracting Officer (CO) and Contracting                                                                                                                                                                                                            
Officer's Technical Representative (COTR). Consults with                                                                                                                                                                                                                
Government managers; plans, organizes, and controls assigned                                                                                                                                                                                                            
portion of contractor Quality Assurance Program effort,                                                                                                                                                                                                                 
responding to the client's information system or business                                                                                                                                                                                                               
process needs. Ensures all activities conform to terms and                                                                                                                                                                                                              
conditions of the contract. 
 Qualifications: A Bachelor's degree (*) in Computer Science, Business                                                                                                                                                                                               
Administration, or other discipline related to information                                                                                                                                                                                                              
systems, business processes, or mission areas that are subject                                                                                                                                                                                                          
to review and support plus a minimum of seven (7) years relevant                                                                                                                                                                                                        
experience. At least two (2) years supervisory experience is                                                                                                                                                                                                            
required plus proven expertise in the management of computer                                                                                                                                                                                                            
systems, relevant business or mission support processes to                                                                                                                                                                                                              
include responsibility for quality performance and results.                                                                                                                                                                                                             
Familiarity with necessary business software applications and                                                                                                                                                                                                           
awareness of information infrastructure capabilities needed to                                                                                                                                                                                                          
access information that is to be reviewed and to support the                                                                                                                                                                                                            
delivery of quality support services. Demonstrated ability to                                                                                                                                                                                                           
provide guidance, direction and coordination of technical and                                                                                                                                                                                                           
non-technical personnel. Experience in developing feasibility                                                                                                                                                                                                           
assessments, identification of resources needed, and estimation                                                                                                                                                                                                         
of time frames and associated costs. Demonstrated experience in                                                                                                                                                                                                         
effective written and oral communications skills including                                                                                                                                                                                                              
conducting formal presentations to large audiences.
 
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| Mission Area Expert: |                                                                                                                                                                                                                                                                      
| Responsibilities: Applies                                                                                                                                                                                                                       
business process improvement and engineering methodologies and                                                                                                                                                                                                          
principles to conduct major, enterprise-wide business process                                                                                                                                                                                                           
evaluation and modernization projects. Key coordinator between                                                                                                                                                                                                          
multiple project teams to ensure enterprise-wide integration and                                                                                                                                                                                                        
coordination of effort. Provides guidance and multi-disciplined                                                                                                                                                                                                         
professional leadership to evaluate the client's needs and                                                                                                                                                                                                              
create cost-effective solutions. 
 Qualifications: A Bachelor's or Master's Degree in Business Management                                                                                                                                                                                              
or other mission-area professional discipline with a minimum of                                                                                                                                                                                                         
ten (10) years relevant experience. Specific areas of expertise                                                                                                                                                                                                         
include: enterprise mission area-specific functional product and                                                                                                                                                                                                        
process requirements analysis, systems analysis and design and                                                                                                                                                                                                          
engineering, and documentation. Demonstrated experience at a                                                                                                                                                                                                            
senior level in specified mission-area or business process,                                                                                                                                                                                                             
written and oral communications skills including conducting                                                                                                                                                                                                             
formal presentations. Ability to work independently or with only                                                                                                                                                                                                        
general guidance and direction.
 
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| Subject Matter                                                                                                                                                                                                        
Expert: |                                                                                                                                                                                                                                                                      
| Responsibilities: Applies                                                                                                                                                                                                                       
business process improvement and engineering methodologies and                                                                                                                                                                                                          
principles to conduct business process evaluation and                                                                                                                                                                                                                   
modernization projects. Provides subject matter expertise and                                                                                                                                                                                                           
leadership to project team to ensure integration and                                                                                                                                                                                                                    
coordination of effort. Provides direction and multi-disciplined                                                                                                                                                                                                        
professional leadership to evaluate the client's needs and                                                                                                                                                                                                              
create cost-effective solutions. 
 Qualifications: A Bachelor's or Master's Degree in Business Management                                                                                                                                                                                              
or specified professional discipline with a minimum of seven (7)                                                                                                                                                                                                        
years relevant experience. Specific areas of expertise include:                                                                                                                                                                                                         
business area-specific functional product and process                                                                                                                                                                                                                   
requirements analysis, systems analysis and design and                                                                                                                                                                                                                  
engineering, and documentation. Demonstrated experience in                                                                                                                                                                                                              
specified mission area or business process projects, written and                                                                                                                                                                                                        
oral communications skills including conducting formal                                                                                                                                                                                                                  
presentations. Ability to work independently or with only                                                                                                                                                                                                               
general guidance and direction.
 
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| Administrative                                                                                                                                                                                           
Process and System Specialist: |                                                                                                                                                                                                                                                                      
| Responsibilities: Serves as                                                                                                                                                                                                                     
focal point and technical expert in specialized administrative                                                                                                                                                                                                          
systems, documentation, and reporting; acts as a policy area                                                                                                                                                                                                            
specialist in particular areas, such as personnel, finance,                                                                                                                                                                                                             
inventory, and purchasing systems. 
 Qualifications: A Bachelors degree (*) in Business Administration or                                                                                                                                                                                                
related study with a minimum of six (6) years relevant                                                                                                                                                                                                                  
experience in a particular functional area such as procurement                                                                                                                                                                                                          
systems, accounting, auditing, personnel/payroll, property                                                                                                                                                                                                              
management, or investment analysis, particularly in the                                                                                                                                                                                                                 
practical application of federal laws, regulations, concepts,                                                                                                                                                                                                           
policies and practices when devising new or modified                                                                                                                                                                                                                    
administrative processes and/or procedures; and experience                                                                                                                                                                                                              
involving the application of office automation technology and                                                                                                                                                                                                           
control systems to administrative processes.
 
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| Administrative                                                                                                                                                                                                        
Support Specialist/Documentation Specialist: |                                                                                                                                                                                                                                                                      
| Responsibilities: Prepares                                                                                                                                                                                                                      
and proofreads correspondence, reports, and maintains filing                                                                                                                                                                                                            
system(s) for a business group or department. Experienced with                                                                                                                                                                                                          
automated word processing, spreadsheet, and graphics workstation                                                                                                                                                                                                        
programs. Assists in collecting and organizing information                                                                                                                                                                                                              
required for preparation of system or process documentation. 
 Qualifications: An Associate's degree (*) with a minimum of two (2)                                                                                                                                                                                                 
years of relevant experience. Specific experience in writing                                                                                                                                                                                                            
documentation for the user level. Demonstrated experience to                                                                                                                                                                                                            
carry out written projects to completion with excellent                                                                                                                                                                                                                 
communication and writing skills.
 
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| Quality Program                                                                                                                                                                                                       
Services Senior Functional Expert: |                                                                                                                                                                                                                                                                      
| Responsibilities: Analyzes                                                                                                                                                                                                                      
information system and business process requirements. Applies                                                                                                                                                                                                           
process improvement practices to re-engineer IT systems and                                                                                                                                                                                                             
business methodologies. Establishes standards for information                                                                                                                                                                                                           
systems, business process and procedures. Develops                                                                                                                                                                                                                      
enterprise-wide IT and business process models. Plans, analyzes,                                                                                                                                                                                                        
designs, and constructs Quality Programs to provide                                                                                                                                                                                                                     
comprehensive Quality Assurance (QA), Quality Control (QC),                                                                                                                                                                                                             
Quality Improvement (QI), testing, and inspection services to                                                                                                                                                                                                           
satisfy a client's specific, enterprise-wide information systems                                                                                                                                                                                                        
and business process needs. Includes statistical baselining and                                                                                                                                                                                                         
metrics applicable to Quality Program objectives. Provides                                                                                                                                                                                                              
guidance and multi-disciplined technical leadership to evaluate                                                                                                                                                                                                         
the client's needs and create cost-effective Quality Solutions. 
 Qualifications: A Bachelor's degree (*) in Computer Science, Business                                                                                                                                                                                            
Administration, or other discipline related to information                                                                                                                                                                                                              
systems, business processes, or mission areas plus a minimum of                                                                                                                                                                                                         
five (5) years relevant experience. Proven experience and                                                                                                                                                                                                               
expertise in the development, implementation, and technical                                                                                                                                                                                                             
direction of relevant information systems, business processes or                                                                                                                                                                                                        
mission areas to include responsibility for quality performance                                                                                                                                                                                                         
and results. Certification in applicable standards, including                                                                                                                                                                                                           
ISO standards may be required as well as proven expertise in                                                                                                                                                                                                            
applicable statistical theories and practices. Familiarity with                                                                                                                                                                                                         
necessary business software applications and awareness of                                                                                                                                                                                                               
information infrastructure capabilities needed to access                                                                                                                                                                                                                
information that is to be reviewed and to support the delivery                                                                                                                                                                                                          
of quality support services. Ability to work independently or                                                                                                                                                                                                           
with only general guidance and direction.
 
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| Quality Program Services Functional Expert: |                                                                                                                                                                                                                                                                      
| Responsibilities: Analyses information systems and business process requirements.                                                                                                                                                                                
Applies process improvement practices to re-engineer components of information systems and                                                                                                                                                                              
business methodologies. Researches and proposes standards for information systems,                                                                                                                                                                                      
business processes and procedures. Develops information system and business process                                                                                                                                                                                     
component models. Assists with plans, analyzes, designs, and construction of Quality                                                                                                                                                                                    
Programs to provide comprehensive Quality Assurance (QA), Quality Control (QC), Quality                                                                                                                                                                                 
Improvement (QI), testing, and inspection services to satisfy a client's specific,                                                                                                                                                                                      
enterprise-wide information system and business process needs. Includes statistical                                                                                                                                                                                     
baselining and metrics applicable to Quality Program objectives. Provides guidance and                                                                                                                                                                                  
multi-disciplined technical leadership to evaluate the client's needs and create                                                                                                                                                                                        
cost-effective Quality Solutions. 
 Qualifications: A Bachelor's degree (*) in Computer Science, Business                                                                                                                                                                                            
Administration, or other discipline related to information systems, business processes, or                                                                                                                                                                              
mission areas plus a minimum of two (2) years relevant experience. Proven experience and                                                                                                                                                                                
expertise in the development, implementation, and technical support of relevant                                                                                                                                                                                         
information system, business process, or mission areas to include responsibility for                                                                                                                                                                                    
quality performance and results. Certification in applicable standards, including                                                                                                                                                                                       
Information System Maturity Model and ISO standards may be required as well as proven                                                                                                                                                                                   
expertise in applicable statistical theories and practices. Familiarity with necessary                                                                                                                                                                                  
business software applications and awareness of information infrastructure capabilities                                                                                                                                                                                 
needed to access information that is to be reviewed and to support the delivery of quality                                                                                                                                                                              
support services.
 
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| Quality Program Services Senior Analyst: |                                                                                                                                                                                                                                                                      
| Responsibilities: Analyzes, reviews, tests and inspects vendor products,                                                                                                                                                                        
information systems, business processes, documentation and files, records systems, and                                                                                                                                                                                  
documents in accordance with approved quality procedures and standards to identify,                                                                                                                                                                                     
document, quantify, and report on errors, omissions, and inconsistencies from approved                                                                                                                                                                                  
standards or applicable instructions. Participates in training to ensure full knowledge of                                                                                                                                                                              
product or information system requirements, processes case documentation and files,                                                                                                                                                                                     
records systems, and documents to be reviewed, analyzed, tested or inspected. Develops and                                                                                                                                                                              
improves upon procedures to generate statistically relevant samples for populations to be                                                                                                                                                                               
reviewed. Lead teams of Quality Services Analysts/Test Specialists and performs as first                                                                                                                                                                                
line supervisor; logs and tracks workload consistent with task requirements. 
 Qualifications: A Bachelors degree (**) in Computer Science, Business Administration,                                                                                                                                                                               
or other discipline related to information systems, business processes, or mission areas                                                                                                                                                                                
plus a minimum of five (5) years relevant experience, including at least one year in a                                                                                                                                                                                  
supervisory capacity. Proven experience and expertise in the employment of relevant                                                                                                                                                                                     
information systems and business or mission processes to include responsibility for                                                                                                                                                                                     
quality performance and results. Certification in applicable standards, including                                                                                                                                                                                       
Information System Maturity Model or ISO standards may be required as well as proven                                                                                                                                                                                    
expertise in applicable statistical theories and practices. Familiarity with necessary                                                                                                                                                                                  
business software applications and awareness of information infrastructure capabilities                                                                                                                                                                                 
needed to access information that is to be reviewed and to support the delivery of quality                                                                                                                                                                              
support services.
 
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| Quality Program Services Analyst: |                                                                                                                                                                                                                                                                      
| Responsibilities: Analyzes, reviews, tests and inspects vendor products,                                                                                                                                                                        
information system, business processes, case documentation and files, records systems, and                                                                                                                                                                              
documents in accordance with approved quality procedures and standards to identify,                                                                                                                                                                                     
document, quantify, and report on errors, omissions, and inconsistencies from approved                                                                                                                                                                                  
standards or applicable instructions. Participates in training to ensure full knowledge of                                                                                                                                                                              
product requirements, processes, case documentation and files, records systems, and                                                                                                                                                                                     
documents to be reviewed, analyzed, tested or inspected. Follows procedures to generate                                                                                                                                                                                 
statistically relevant samples for populations to be reviewed. Notifies supervisor of                                                                                                                                                                                   
results and recommendations for improvement; logs and tracks workload consistent with task                                                                                                                                                                              
requirements. 
 Qualifications: An Bachelor's degree (*) in Computer Science, Business Administration,                                                                                                                                                                              
or other discipline related to information systems, business processes, or mission areas                                                                                                                                                                                
plus a minimum of two (2) year relevant experience. Experience in the employment of                                                                                                                                                                                     
relevant information systems and business or mission processes to include familiarity with                                                                                                                                                                              
quality performance and results. Certification in applicable standards, including                                                                                                                                                                                       
Information System Maturity Model and ISO standards may be required as well as proven                                                                                                                                                                                   
expertise in applicable statistical theories and practices. Familiarity with necessary                                                                                                                                                                                  
business software applications and awareness of information infrastructure capabilities                                                                                                                                                                                 
needed to access information that is to be reviewed and to support the delivery of quality                                                                                                                                                                              
support services.
 
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| Quality Program Services Junior Analyst: |                                                                                                                                                                                                                                                                      
| Responsibilities: Assists with the analyses, review, test and inspection of vendor                                                                                                                                                              
products, information systems, business processes, case documentation and files, records                                                                                                                                                                                
systems, and documents in accordance with approved quality procedures and standards to                                                                                                                                                                                  
identify, document, quantify, and report on errors, omissions, and inconsistencies from                                                                                                                                                                                 
approved standards or applicable instructions. Participates in training to ensure full                                                                                                                                                                                  
knowledge of product requirements, processes, case documentation and files, records                                                                                                                                                                                     
systems, and documents to be reviewed, analyzed, tested or inspected. Follows procedures                                                                                                                                                                                
to generate statistically relevant samples for populations to be reviewed. Works closely                                                                                                                                                                                
with experienced Quality Services Analysts or Test Specialists to ensure ready opportunity                                                                                                                                                                              
to seek guidance and added instructions. Notifies supervisor of results and                                                                                                                                                                                             
recommendations for improvement; logs and tracks workload consistent with task                                                                                                                                                                                          
requirements. 
 Qualifications: An Associates degree (**) in Computer Science, Business                                                                                                                                                                                          
Administration, or other discipline related to information systems, business processes, or                                                                                                                                                                              
mission areas plus a minimum of one (1) year relevant experience. Familiarity with                                                                                                                                                                                      
necessary business software applications needed to access information that is to be                                                                                                                                                                                     
reviewed and to support the delivery of quality support services.
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| * Note: Masters Degree in Management Information Systems or Business                                                                                                                                                                                          
Administration can be substituted for up to two (2) years of required experience. With an                                                                                                                                                                               
additional three (3) years of relevant experience, a degree is not required. ** Note: A total of four (4) years of college-level course work or equivalent                                                                                                                                                                                 
combination of experience and training that provides the required knowledge may be                                                                                                                                                                                      
substituted.    |  |