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Schedule for Language Services

SIN 382-1  Translation   Services

SIN 382-2 Interpretation Services


Class: 738-II
Contract Number: GS-10F-0460P
Contract Period: 06/30/2005 - 08/08/2009
Contractor: TELELANGUAGE INC.
Business Size: Small
Phone: (503) 535-2175
Fax: (503) 246-6002
DUNS Number: 79-664-7840
Website:
http://www.telelanguage.com/
Contract Administrator: Leslie Lupenko Leslie@telelanguage.com

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://www.fss.gsa.gov/


  1. CUSTOMER INFORMATION
  2. ABOUT TELELANGUAGE TELELANGUAGE Memberships
  3. QUALITY ASSURANCE
  4. DESCRIPTION OF LANGUAGE SERVICES TRANSLATION SERVICES - SIN 382-1
    INTERPRETATION SERVICES- SIN 382-2
  5. LANGUAGE CAPABILITY
  6. SUPPLY SCHEDULE PRICE LIST TRANSLATION SERVICES - SIN 382-1
    INTERPRETATION SERVICES (Face-to-Face) - SIN 382-2
    INTERPRETATION SERVICES (Telephonic) - SIN 382-2

CUSTOMER INFORMATION
1a. Table of Awarded Special Item Number(s):
382-1 (Translation Services)
382-2 (Interpreting Services/On Site and Telephonic)
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. See Item 6 below.
2. Maximum Order: $1,000,000.00
3. Minimum Order: $100.00
4. Geographic Coverage (delivery Area): Nationwide and Global
5. Point(s) of production (city, county, and state or foreign country): Same as Contractor.
6. Discount from list prices or statement of net price: Quantity Discounts may be negotiated for (yearly) amounts exceeding $1,000,000.
7. Quantity discounts: See price list.
8. Prompt payment terms: N/A; Standard payment terms are net 30 days.
9a. Notification that Government purchase cards are accepted up to the micro-purchase threshold: Yes
9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Contact Contractor
10. Foreign items (list items by country of origin): None
11a. Time of Delivery: Interpreters are available 24 hours a day, 365 days a week. Average connect time for an interpreter is about 40 seconds, faster for some languages, slower for exotic languages.
11b. Expedited Delivery is N/A
11c. Overnight and 2-day delivery. N/A
11d. Urgent Requirements. Telephonic Interpretation is available on-demand 24x7. TELELANGUAGE offers rush services for its other language services. Please contact contractor for details.
12. F.O.B Points(s): Destination
13a. Ordering Address(es): TELELANGUAGE, 421 SW 6TH AVE. SUITE 1150, PORTLAND, OR 97204-1624
13b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA s), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/sch edules).
14. Payment Address(es): TELELANGUAGE, 421 SW 6TH AVE. SUITE 1150, PORTLAND, OR 97204-1624
15. Warranty Provision: None
16. Export Packing Charges (if applicable): N/A
17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): Cmmercial
18. Terms and conditions of rental, maintenance, and repair (if applicable): N/A
19. Terms and conditions of installation (if applicable): N/A
20a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): See price list.
20b. Terms and conditions for any other services (if applicable): N/A
21. List of service and distribution points (if applicable): N/A
22. List of participating dealers (if applicable): N/A
23. Preventive Maintenance (if applicable): N/A
24. Special attributes such as environmental attributes, (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A
25. Data Universal Numbering System (DUNS) number: 79-664-7840
26. Notification regarding registration in Central Contractor Registration (CCR) database: Registered
27. Uncompensated Overtime. N/A


ABOUT TELELANGUAGE

TELELANGUAGE is recognized as a leader in telephonic interpretation by providing customers with the cost effective and utmost professional language services. We provide trusted manageme nt, trained and certified interpreters , and friendly contact center operators to connect you with interpreters within seconds.

We earn our customers' trust by serving them in a reliable, timely, and helpful manner, by providing the industry's best interpreters at affordable rates, and by actively taking initiative in meeting customers needs. TELELANGUAGE is ready to deliver the experience, quality, and results you expect from a world-class company.

Customer demands are the driving factor that helps our company improve customer satisfaction and maintain a leading role in the language services industry. Our customer-focused approach has resulted in creating a number of value added services that we offer at no charge to all customers.

TELELANGUAGE formula is simple-- our excellence in service comes from knowing our business and knowing the languages your customers speak! Please don't hesitate to contact us for more information or cust om tailored services proposal.

During the past 13 years, TELELANGUAGE has never generated a busy signal from our telephone system.

TELELANGUAGE Memberships
QUALITY ASSURANCE

TELELANGUAGE actively seeks customer feedback to ensure customer satisfaction. We believe in providing our customers with the highest quality of service. Our employees and interpreters are trained to be thorough and pay close attention to quality.

TELELANGUAGE is a reliable and innovative leader in the language industry providing services to more than 800 national and international organizations throughout the United States and the world.


_ DESCRIPTION OF LANGUAGE SERVICES
TRANSLATION SERVICES - SIN 382-1
TELELANGUAGE has been providing translation services to the government since 1991, and is known for providing translations that are: accurate, true to the source text, and delivered on time.


INTERPRETATION SERVICES - SIN 382-2
Since 1991 TELELANGUAGE has been providing interpretation services to the government and the private sectors.

Use TELELANGUAGE's On-Site interpreting services:
  • to ensure equal access to non-English speaking citizens
Use TELELANGUAGE's telephonic interpreting services:
  • 24 x 7
  • on-demand

LANGUAGE CAPABILITY
Afrikaans
Akan
Albanian
Amharic-Ethiopian
Arabic
Armenian
Assyrian
Azerbaijani
Balinese
Baluchi
Bashkir
Basque
Belgian
Belorussian
Bengali
Bosnian
Brazilian Portuguese
Bulgarian
Burmese
Cambodian (Khmer)
Cantonese
Catalan
Cebuano
Chagga
Chaldean
Chaochow
Chavacano
Cherokee
Creole
Croatian
Czech
Dakota
Danish
Dari
Dimli
Dutch-Flemish
Efik
Estonian
Ewe
Farsi-Persian
Fijian
Finnish
Flemish
Fon
French
French Canadian
Fukienese
Fulakunda
Ga
Galla
Gaelic
Georgian
German
Gogo
Greek
Gujarati
Haitian
Creole
Hakka
Haya
Hebrew
Hindi
Hindi-Lukiga
Hmong
Hubei
Ho
Hungarian
Hunanese
Ibanag
Ibo
Ilocano
Indonesian
Italian
Jakartanese
Japanese
Jarai
Javanese
Jola
Kanjobal
Karo-Dairi
Kashmiri
Kazakh
Kikuyu
Kirghiz
Khmer
Korean
Kongo
Kurdish
Lakota
Laotian
Latvian
Lingala
Lithuanian
Luba-Shaba
Lwena
Macedonian
Malay
Malagasy
Maltese
Mandarin
Mandinka
Mankon
Marathi
Marshallese
Mien
Malayalan
Moldavian
Mongolian
Mordvin
Navajo
Nepali
Ngulu
Nkole
Norwegian
Ojibway
Oromo
Ossetian
Pampangan
Pangasinan
Pao-An
Papiamento
Pashto
Polish
Portuguese
Punjabi
Quechua
Quiche
Rhade
Romanian
Rundi
Russian
Samoan
Sango
Senegales
Serbian
Sgaw
Shanghai
Sicilian
Sinhalese
Sindhi
Slovak
Slovenian
Somali
Spanish
Sundanese
Swahili
Swedish
Szechuan
Syrian
Tagalog
Taiwanese
Tajiki
Tamil
Tatar
Telugu
Tibetan
Tigre
Thai
Thonga
Tigrinya
Toishanese
Tongan
Toucouleur
Trukese
Tshiluba
Turkish
Turkmen
Ukrainian
Urdu
Uzbek
Vietnamese
Visayan
Wolof
Wu
Yao
Yiddish
Yoruba
Zulu
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SUPPLY SCHEDULE PRICE LIST

Language Group A (European and South American)
Albanian, Basque, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, French Creole, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Ukrainian.


Language Group B (Asian and Middle Eastern)
Afgani, Arabic, Azeri, Cambodian, Chinese(Cantonese), Chinese (Mandarin), Farsi (Persian), Hebrew, Hindi, Hmong, Hunan, Ilocano (Filipino), Japanese, Korean, Laotian, Marathi, Mien, Oromo, Pashtu, Punjabi, Tagalog (Filipino), Thai, Turkish, Urdu, Vietnamese, Yugoslavian.

Language Group C (African and Rare Languages)
Afrikaans, Armenian, Amharic, Bengali/Bangla, Burmese, Chinese (Chaoasanese), Chinese (Shanghaiese), Chinese (Fukienese), Chinese (Taiwanese), Chinese (Toisanese), Chuukese, Fulani, Fuqing, Gujrati, Hakka, Indonesian, Lithuanian, Malasian, Mandingka, Pangasina, Pulaar, Samoan, Swahili, Tagrinya, Tamil, Tibetian, Tigre, Tongan, Wolof.


_ TRANSLATION SERVICES SIN 382-1

  • TELELANGUAGE is capable of providing "multilingual translation services to and from many languages to include but not limited to the translation of Business, Legal, Medical and Technical Documents.
  • Additional GSA volume discount of 10% for over 5,000 words ordered in one language.
1. General Terminology
Language (into and from) & Language Group GSA Price* (per word)
(A) Spanish $0.27
(A) Russian $0.27
(B) Chinese $0.27
(B) Vietnamese $0.29
(B) Korean $0.29
Group A Languages excluding those listed above $0.29
Group B Languages excluding those listed above $0.32
Group B Languages $0.405
* Inclusive of the 0.75% IFF

2. Medical or Legal Terminology
Language (into and from) & Language Group GSA Price* (per word)
(A) Spanish, (A) Russian, (B) Chinesse $0.31
(B) Vietnamese, (B) Korean or Group A Languages excluding Spanish and Russian $0.33
Group B Languages excluding Chinese, Vietnamese, Korean $0.373
Group C Languages $0.475
* Inclusive of the 0.75% IFF

3. Technical Terminology
Language (into and from) & Language Group GSA Price* (per word)
(A) Spanish, (A) Russian, (B) Chinesse $0.338
(B) Vietnamese, (B) Korean or Group A Languages excluding Spanish and Russian $0.36
Group B Languages excluding Chinese, Vietnamese, Korean $0.405
Group C Languages $0.506
* Inclusive of the 0.75% IFF

4. Other Translation Services
Service GSA Price* (per hour)
Formatting/DTP $40.40
* Inclusive of the 0.75% IFF



INTERPRETATION SERVICES (On Site) SIN 382-2

1. Onsite Consecutive Interpretation (Customers Requiring Certified Interpreters)
Language Group GSA Price* (per hour)
Group A Languages $40.40
Group B Languages $49.38
Group C Languages $58.35

The minimum charge for onsite interpretation is two hours. If the interpreter must travel more than 100 miles, the minimum charge is the daily rate. The daily rate is eight times the hourly rate.
* Inclusive of 0.75% IFF

2. Onsite Consecutive Interpretation (Customers NOT Requiring Certified Interpreters)
Language Group GSA Price* (per hour)
Group A Languages $38.00
Group B Languages $38.00
Group C Languages $38.00

The minimum charge for onsite interpretation is two hours. If the interpreter must travel more than 100 miles, the minimum charge is the daily rate. The daily rate is eight times the hourly rate.
* Inclusive of 0.75% IFF

INTERPRETATION SERVICES (Telephonic) SIN 382-2
  • Through the latest technology TELELANGUAGE is capable of providing interpreting services over the phone 24 hours per day, 7 days per week in over 150 languages.

Service GSA Price* (per minute)
Telephonic Interpretation (all listed languages) $1.50

For non-technical Spanish orders of over 10,000 minutes in a one-month period of performance, the GSA rate is $1.45/minute.
* Inclusive of 0.75% IFF