ENCORE
RECIEVABLE
MANGEMENT, INC.
GENERAL SERVICES
ADMINISTRATION
AUTHORIZED FEDERAL SUPPLY
SCHEDULE PRICE LIST
On‑line access to contract ordering
information, terms and conditions, up‑to‑date pricing, and the
option to create an electronic delivery order are available through GSA Advantage!,
a menu‑driven database system.
FINANCIAL AND
BUSINESS SOLUTIONS (FABS)
SCHEDULE 520
CONTRACT
NO. GS 23F 0199P
For more information on ordering from Federal
Supply Schedules click on the FSS Schedules button at
CONTRACT PERIOD
MARCH 30, 2004
MARCH 29, 2009
Encore Receivable
Management, Inc.
Teri Strahine, Senior Vice
President
400 North Rogers Road
Olathe, KS 66062
Ph: 614-865-0724
Fax: 614-865-0727
Toll Free: 877-213-1160
Large Business
www.encorermi.com
Prices shown herein are net
(discount deducted)
TABLE OF CONTENTS
PAGE
-
Executive
Overview
o
Company
Background 3
o
Operating
Principles 4
o
Facilities
and Technical Support 5
-
Customer
Information
o
Federal
Supply Schedule Price List 6
EXECUTIVE SUMMARY
COMPANY BACKGROUND
Over the past ten years the receivable management
industry has gone through momentous change, with mergers, acquisitions and
subsequent consolidation being the primary force driving the change. With the changes has come turmoil, much of
which has been viewed by clients, as detrimental (degradation of performance, a
focus on building/streamlining in order to sell the company, reduced attention
to clients at the agency ownership level).
For those who have experienced this trend and have a need to act upon
it, comes opportunity.
In December 1999 a consolidator acquired the company
of which we, Encore, were formerly the senior management team. We recognized this as the perfect time to
combine our talents and begin again.
Encore Receivable Management Inc. (Encore) was
formed to take advantage of the opportunity being presented. We offer something unique within the
industry, a team of nine owner/managers working within the day-to-day
operations of the business. The
management of Encore has a combined background of 185 years experience in the
collection industry.
The owner/managers of Encore have previous
experience working together, successfully building a top performing nationally
recognized agency. Several of the
owners also have prior experience with a number of the nation s largest
agencies bringing with them valuable perspective and experience.
Our name, Encore is for our reappearance, our ENCORE if you will, back into
the collection industry. Many of what
were once top performing agencies have been acquired or merged into a new
model. That new agency model often places
a distance between the executive management level, and the needed attention to
running the day-to-day collection operations, nor the appropriate service and
attention that the client deserves.
Clients have expressed a keen desire for organizations that can invest
themselves in providing services that focus on client needs with the direct
involvement of the agency leadership.
Encore is our response to the market s demand for a
receivable management company that responds and can adapt to client needs,
provides direct access to the ownership and delivers a superior level of performance
and service.
Encore s management team has an exceptional reputation of developing partnership-based relationships with our Clients incorporating consistently superior performance and excellent customer service. We have a proven history of successfully managing a diverse Client base. Our reputation and our performance record are the result of our operating principles:
o
Set
goals to exceed Client expectations.
o
Measure
success based upon Client standards of performance and support.
o
Build
processes, which are tailored to achieve top levels of performance and
are
focused on Client objectives. Remain
intent on serving the needs of the
Client s portfolio.
o
Work to cultivate excellence in our business partnerships by dealing fairly and
directly with people.
o
We recognize and respect the basic dignity of each customer,
representing our
Clients in a
positive and professional manner at all times.
o
Be
selective in the business and Clients we seek out as partners, as this
insures
our
ability to consistently provide the superior performance and excellent
customer service upon which we have built our reputation.
Encore Receivable Management, Inc. corporate headquarters are located in the Lindenwood Business & Technical Center, which is southwest of Kansas City in the suburb of Olathe, Kansas. Our headquarters is comprised of 67,000 square feet and house space for approximately 850 collectors as well as executive offices, accounting, human resources, computer operations, training, and other corporate support facilities. An expansion in early 2002 includes a 13,000 square foot fully equipped health club with lounges for our associate s use and a dedicated managers lounge for supervisory personnel and above. Our strategic growth and expansion supported a second 16,000 sq. ft., 254-collection station facility that opened in Las Vegas in May of 2001. In December 2002, we also opened a third 16,000 sq. ft., 268-collection station facility in Lenexa, Kansas (a suburb of Kansas City).
Encore, in support of our commitment to excellence, employs leading edge technology through the use of Ontario Systems Corporation s (OSC) accounts receivable systems.
The primary collection system is the FACS (Flexible Automated Collection System), which through continued development and refinement presents a fully integrated modular system providing proprietary, state-of-the-art software and hardware solutions. To compliment the FACS component, Encore operates OSC s, GC Compact PCI a fully integrated inbound and outbound predictive dialing System.
Additionally, Encore also utilizes Ontario System s CT
Vision Receivables Management System, a call and contact management system
with fully integrated predictive dialer functionality. CT Vision is uniquely designed for pre
charge-off portfolio management when we are working directly from our Client s
host system.
CUSTOMER INFORMATION
1a. Table of awarded special item number(s) with appropriate cross‑reference to item descriptions and awarded price(s).
SIN 520-4 Debt
Collection Services
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.
Fee for services (Prices
herein are Net discount deducted)
|
Regular Collections |
25% of gross dollars recovered |
|
Administrative Resolutions Processing Fee |
$100.00 per approved package |
|
Litigation Processing Fee |
$120.00 per approved package |
|
Loan Consolidation |
12% of gross dollars consolidated |
|
Loan Rehabilitation |
15% of gross dollars rehabilitated |
1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate Not applicable for this item.
N/A
2. Maximum order.
$1,000,000
3. Minimum order.
$300.00
4. Geographic coverage (delivery area).
The
United States, its territories or possessions, Puerto Rico, the Trust Territory
of the Pacific Islands, and the District of Columbia.
5. Point(s) of production (city, county, and State or foreign
country).
Services
performed from:
Olathe,
KS 66062
Las
Vegas, NV 89119
Clark County
Lenexa,
KS 66210
6. Discount from list prices or statement of net price.
Additional
discounts may be provided based upon task order target price requirements.
7. Quantity discounts.
N/A
8. Prompt payment terms.
N/A
9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold.
Yes.
9b. Notification whether Government purchase cards are accepted or
not accepted above the micro-purchase threshold.
Yes.
10. Foreign items (list items by country of origin).
N/A
11a. Time of delivery.
(Contractor insert number of days.)
Delivery
service time will vary depending upon type and scope of services being
performed.
11b. Expedited Delivery. The
Contractor will insert the sentence Items available for expedited delivery are
noted in this price list. under this heading.
The Contractor may use a symbol of its choosing to highlight items in
its price lists that have expedited delivery.
N/A
11c. Overnight and 2‑day delivery. The Contractor will indicate whether overnight and 2‑day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2‑day delivery.
N/A
11d. Urgent Requirements. The Contractor will note in its price list the Urgent Requirements clause of its contract and advise agencies that they can also contact the Contractor s representative to effect a faster delivery.
N/A
12. F.O.B. point(s).
Destination
13a. Ordering address(es).
Encore
Receivable Management, Inc.
Teri
Strahine, Senior Vice President
117-A
Commerce Park Drive
Westerville,
OH 43082
Encore
Receivable Management, Inc.
400
North Rogers Road
Olathe,
KS 66062
13b. Ordering procedures: For
supplies and services, the ordering procedures, information on Blanket Purchase
Agreements (BPA s), and a sample BPA
can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules). Contactor is to simply include this
statement as Item 13b.
14. Payment address(es).
Encore Receivable Management
400 North Rogers Road
Olathe, KS 66062
15. Warranty provision.
Standard Commercial Warranty
16. Export packing charges, if applicable.
N/A
17. Terms and conditions of Government purchase card acceptance (any
thresholds above the micro-purchase level).
N/A
18. Terms and conditions of rental, maintenance, and repair (if
applicable).
N/A
19. Terms and conditions of installation (if applicable).
N/A
20. Terms and conditions of repair parts indicating date of parts
price lists and any discounts from list prices (if applicable).
N/A
20a. Terms and conditions for any other services (if applicable)
N/A
21. List of service and distribution points (if applicable).
N/A
22. List of participating dealers (if applicable).
N/A
23. Preventive maintenance (if applicable).
N/A
24a. Special attributes such as environmental attributes (e.g.,
recycled content, energy efficiency, and/or reduced pollutants).
N/A
24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor s website or other location.) The EIT standards can be found at: www.Section508.gov/.
25. Data Universal Number System (DUNS) number.
159027833
26. Notification
regarding registration in Central Contractor Registration (CCR) database.
Yes, Encore has registered on the CCR database.
GS 23F 0199P ENCORE RECEIVABLE MANAGEMENT, INC. 520-4 DEBT COLLECTION