Proposed FSS

ORDERING INFORMATION

INFORMATION FOR ORDERING OFFICES

SPECIAL NOTICE TO AGENCIES: Small Business Participation

SBA strongly supports the participation of small business concerns in the Federal Supply Schedules Program. To enhance Small Business Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to report accomplishments against these goals.

For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three schedule contractors or consider reasonably available information by using the GSA Advantage! on-line shopping service (www.fss.gsa.gov). The catalogs/pricelists, GSA Advantage! and the Federal Supply Service Home Page (www.fss.gsa.gov) contain information on a broad array of products and services offered by small business concerns.

This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those considered when selecting pricelists for a best value determination.

For orders exceeding the micropurchase threshold, customers are to give preference to small business concerns when two or more items at the same delivered price will satisfy their requirement.

1. Geographic Scope of Contract:

The geographic scope of this contract is the 50 United States, the District of Columbia and selected international locations. The following international locations will be available: (1) all European countries; (2) Australia; (3) Canada; (4) South America; (5) India; and (6) all Far Eastern countries.

2. Ordering Address and Payment Information:

Orders placed under this contract should be directed to the following address:

Sapient Corporation

1515 North Courthouse Road

7^th Floor

Arlington, Virginia 22201

Attention: William Sargeant

Payment Information:

Sapient Corporation

P.O. Box 4886

Boston, MA 02212

Contractors are required to accept the Government purchase card for payments equal to or less than the micro‑purchase threshold for oral or written delivery orders. Government purchase cards will not be acceptable for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

ORDERING ASSISTANCE:

The following telephone number can be used by ordering agencies to obtain technical and/or ordering assistance:

For written, facsimile

And electronic orders: William Sargeant

Telephone Number: (703) 908-2483

Fax Number: (703) 908-2401

3. Liability for Injury or Damage

The Contractor shall not be liable for any injury to Government personnel or damage to Government property arising from the use of equipment maintained by the Contractor, unless such injury is due to the fault of negligence of the Contractor.

4. Standard Form 279:

Block 9: G. Order/Modification Under Federal Schedule

Block 16: Data Universal Numbering System (DUNS): 790166219

Block 30: Type of Contractor C. Large Business

Block 31: Woman-Owned Small Business - No

Block 36: Contractor's Taxpayer Identification Number (TIN): 04-3130648

4a. CAGE Code: 1LKF9

4b. Central Contractor Registration Database (CCR) Code:_______.

5. FOB Destination:

Not applicable.

6. Delivery Schedule

a. Time Of Delivery: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

Special Item Number Delivery Time (Days ARO)

132-51 Negotiated by Task Order

b. Urgent Requirements: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering agency, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

7. Discounts:

a. Prompt Payment: Not offered; 0% - Net 30

b. Quantity See below.

c. Dollar Volume See below

d. Government Educational Institutions see below.

e. Credit card Not offered.

f. Other - Not offered.

Standard Daily Labor Rates for each personnel category are based on the standard daily rates for the Sapient Washington, D.C. office. These rates are established according to market reviews of consulting rates in the Washington, D.C. area. These rates reflect the standard lowest rates offered to our commercial and Government clients for work based in our Washington, D.C. office or delivered from Sapient s North American offices. The Standard Daily Labor Rates for Global Distributed Delivery Consulting and Long-Term Support services are also included. These standard daily labor rates are based on the standard daily rates used by Sapient to provide global delivery services from its New Delhi, India office. These rates reflect the standard lowest rates offered to our commercial and Government clients for work based upon Sapient s Global Distributed Delivery model.

In determining the discount practices offered to the Federal Government, Sapient refers to what is called the total solution set. A solution represents an end-to end engagement comprised of multiple projects or phases . The discounts applied within a solution may vary from phase to phase; it is important to keep in mind that we will manage discounts relative to the distinct award by the government in support of a solution. Sapient will establish its Standard Price with its standard daily labor rates, based on level-of-effort estimation of known scope of the distinct award. Sapient may reduce its Standard Price to a Sold‑As Price in order to create a discount. The Sold‑As Price represents the agreed upon fee which Sapient will be paid for executing and completing the solution. The difference between the Standard Price and the Sold-as Price, represented by a percentage is by definition the Discount. With this in mind, Sapient will offer the government the benefit of a range of Sold-As prices that contained slightly more than 0% to as much as 10% discounting by Solution Engagement (end-to-end projects) as represented by a discrete procurement and specific award. The amount of the discount will be directly proportional to the amount of revenue the award is actually worth as indicated in the table below.

Solution Award Revenue	Applicable Discount
$0 to 100,000.00	1.5%
$100,001 to $1,000,000	2.5%
$1,00,001 to $5,000,000	5.0%
$5,000,001 to $10,000,000	7.5%
Greater than $10,000,000	10.0%

8. Trade Agreements Act of 1979, as amended:

Not applicable.

9. Statement Concerning Availability of Export Packing:

Not applicable.

10. Small Requirements:

a. Special Item Number 132-51 IT Professional Services.

The minimum dollar value of orders to be issued is $50,000.

11. Maximum Order:

a. Special Item Number 132-51 IT Professional Services.

The maximum dollar value per order will be $500,000.

12. Use Of Federal Supply Service Information Technology Schedule Contracts. In accordance with FAR 8.404:

Orders placed pursuant to a Multiple Award Schedule (MAS), using the procedures in FAR 8.404, are considered to be issued pursuant to full and open competition. Therefore, when placing orders under Federal Supply Schedules, ordering offices need not seek further competition, synopsize the requirement, make a separate determination of fair and reasonable pricing, or consider small business set-asides in accordance with subpart 19.5. GSA has already determined the prices of items under schedule contracts to be fair and reasonable. By placing an order against a schedule using the procedures outlined below, the ordering office has concluded that the order represents the best value and results in the lowest overall cost alternative (considering price, special features, administrative costs, etc.) to meet the Government s needs.

a. Orders placed at or below the micro-purchase threshold. Ordering offices can place orders at or below the micro-purchase threshold with any Federal Supply Schedule Contractor.

b. Orders exceeding the micro-purchase threshold but not exceeding the maximum order threshold. Orders should be placed with the Schedule Contractor that can provide the supply or service that represents the best value. Before placing an order, ordering offices should consider reasonably available information about the supply or service offered under MAS contracts by using the GSA Advantage! on-line shopping service, or by reviewing the catalogs/pricelists of at least three Schedule Contractors and selecting the delivery and other options available under the schedule that meets the agency s needs. In selecting the supply or service representing the best value, the ordering office may consider

Special features of the supply or service that are required in effective program performance and that are not provided by a comparable supply or service;

Trade-in considerations;

Probable life of the item selected as compared with that of a comparable item;

Warranty considerations;

Maintenance availability;

Past performance; and

Environmental and energy efficiency considerations.

c. Orders exceeding the maximum order threshold. Each schedule contract has an established maximum order threshold. This threshold represents the point where it is advantageous for the ordering office to seek a price reduction. In addition to following the procedures in paragraph b, above, and before placing an order that exceeds the maximum order threshold, ordering offices shall--

(1) Review additional Schedule Contractors catalogs/pricelists or use the GSA Advantage! on-line shopping service;

(2) Based upon the initial evaluation, generally seek price reductions from the Schedule Contractor(s) appearing to provide the best value (considering price and other factors); and

(3) After price reductions have been sought, place the order with the Schedule Contractor that provides the best value and results in the lowest overall cost alternative. If further price reductions are not offered, an order may still be placed, if the ordering office determines that it is appropriate.

Note: For orders exceeding the maximum order threshold, the Contractor may:

(1) Offer a new lower price for this requirement (the Price Reductions clause is not applicable to orders placed over the maximum order in FAR 52.216-19 Order Limitations);

(2) Offer the lowest price available under the contract; or

(3) Decline the order (orders must be returned in accordance with FAR 52.216-19).

d. Blanket purchase agreements (BPAs). The establishment of Federal Supply Schedule BPAs is permitted when following the ordering procedures in FAR 8.404. All schedule contracts contain BPA provisions. Ordering offices may use BPAs to establish accounts with Contractors to fill recurring requirements. BPAs should address the frequency of ordering and invoicing, discounts, and delivery locations and times.

e. Price reductions. In addition to the circumstances outlined in paragraph c, above, there may be instances when ordering offices will find it advantageous to request a price reduction. For example, when the ordering office finds a schedule supply or service elsewhere at a lower price or when a BPA is being established to fill recurring requirements, requesting a price reduction could be advantageous. The potential volume of orders under these agreements, regardless of the size of the individual order, may offer the ordering office the opportunity to secure greater discounts. Schedule Contractors are not required to pass on to all schedule users a price reduction extended only to an individual agency for a specific order.

f. Small business. For orders exceeding the micro-purchase threshold, ordering offices should give preference to the items of small business concerns when two or more items at the same delivered price will satisfy the requirement.

g. Documentation. Orders should be documented, at a minimum, by identifying the Contractor the item was purchased from, the item purchased, and the amount paid. If an agency requirement in excess of the micro-purchase threshold is defined so as to require a particular brand name, product, or feature of a product peculiar to one manufacturer, thereby precluding consideration of a product manufactured by another company, the ordering office shall include an explanation in the file as to why the particular brand name, product, or feature is essential to satisfy the agency s needs.

13. Federal Information Technology/Telecommunication Standards Requirements:

Federal departments and agencies acquiring products from this Schedule must comply with the provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index). Inquiries to determine whether or not specific products listed herein comply with Federal Information Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are cited by ordering offices, shall be responded to promptly by the Contractor.

13.1 Federal Information Processing Standards Publications (FIPS PUBS):

Information Technology products under this Schedule that do not conform to Federal Information Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance with the applicable "FIPS Publication." Federal Information Processing Standards Publications (FIPS PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Information concerning their availability and applicability should be obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use. Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number (703) 487-4650.

13.2 Federal Telecommunication Standards (FED-STDS):

Telecommunication products under this Schedule that do not conform to Federal Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD." Federal Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and information concerning the availability of FED-STDS should be obtained from the GSA, Federal Supply Service, Specification Section, 470 East L Enfant Plaza, Suite 8100, SW, Washington, DC 20407, telephone number (202) 619-8925. Please include a self-addressed mailing label when requesting information by mail. Information concerning their applicability can be obtained by writing or calling the U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, telephone number (301) 975-2833.

14. Security Requirements.

In the event security requirements are necessary, the ordering activities may incorporate, in their delivery orders, a security clause in accordance with current laws, regulations, and individual agency policy; however, the burden of administering the security requirements shall be with the ordering agency. If any costs are incurred as a result of the inclusion of security requirements, , such costs will not exceed ten percent (10%) or $100,000, of the total dollar value of the order, whichever is less.

15. Contract Administration For Ordering Offices:

Any ordering office, with respect to any one or more delivery orders placed by it under this contract, may exercise the same rights of termination as might the GSA Contracting Officer under provisions of FAR 52.212-4, paragraphs (l) Termination for the Government s convenience, and (m) Termination for Cause (See C.1.)

16. GSA Advantage!

GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to perform various searches across all contracts including, but not limited to:

(1) Manufacturer;

(2) Manufacturer's Part Number; and

(3) Product categories.

Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex. NetScape). The Internet address is http://www.fss.gsa.gov/.

17. Purchase Of Incidental, Non-Schedule Items

For administrative convenience, open market (non-contract) items may be added to a Federal Supply Schedule Blanket Purchase Agreement (BPA) or an individual order, provided that the items are clearly labeled as such on the order, all applicable regulations have been followed, and price reasonableness has been determined by the ordering activity for the open market (non‑contract) items.

18. Contractor Commitments, Warranties And Representations

(a) For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

1. Time of delivery/installation quotations for individual orders;

2. Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

3. Any representations and/or warranties concerning the products made in any literature, description, drawings, and/or specifications furnished by the Contractor.

(b) The above is not intended to encompass items not currently covered by the GSA Schedule contract.

19. Reserved.

20. Blanket Purchase Agreements (BPAs)

Federal Acquisition Regulation (FAR) 13.201(a) defines Blanket Purchase Agreements (BPAs) as a simplified method of filling anticipated repetitive needs for supplies or services by establishing charge accounts with qualified sources of supply. The use of Blanket Purchase Agreements under the Federal Supply Schedule Program is authorized in accordance with FAR 13.202(c)(3), which reads, in part, as follows:

BPAs may be established with Federal Supply Schedule Contractors, if not inconsistent with the terms of the applicable schedule contract.

Federal Supply Schedule contracts contain BPA provisions to enable schedule users to maximize their administrative and purchasing savings. This feature permits schedule users to set up accounts with Schedule Contractors to fill recurring requirements. These accounts establish a period for the BPA and generally address issues such as the frequency of ordering and invoicing, authorized callers, discounts, delivery locations and times. Agencies may qualify for the best quantity/volume discounts available under the contract, based on the potential volume of business that may be generated through such an agreement, regardless of the size of the individual orders. In addition, agencies may be able to secure a discount higher than that available in the contract based on the aggregate volume of business possible under a BPA. Finally, Contractors may be open to a progressive type of discounting where the discount would increase once the sales accumulated under the BPA reach certain prescribed levels. Use of a BPA may be particularly useful with the new Maximum Order feature. See the Suggested Format, contained in this Schedule Pricelist, for customers to consider when using this purchasing tool.

21. Contractor Team Arrangements

Contractors participating in contractor team arrangements must abide by all terms and conditions of their respective contracts. This includes compliance with Clauses 552.238-74, Contractor s Reports of Sales and 552.238-76, Industrial Funding Fee, i.e., each contractor (team member) must report sales and remit the IFF for all products and services provided under its individual contract.

22. Installation, Deinstallation, Reinstallation

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clausae that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The requisitioning activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 132-8.

23. Section 508 Compliance.

If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following:

Not applicable.

The EIT standard can be found at: www.Section508.gov/.

SPECIAL ITEM

132-51

INFORMATION TECHNOLOGY

PROFESSIONAL SERVICES

TERMS AND CONDITIONS

TERMS AND CONDITIONS APPLICABLE TO

INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

SPECIAL ITEM NUMBER 132-51

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services and Special Item Number 132-52 Electronic Commerce Services apply exclusively to IT/EC Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor s facility and/or at the Government location, as agreed to by the Contractor and the ordering office.

2. PERFORMANCE INCENTIVES

a. When using a performance based statement of work, performance incentives may be agreed upon between the Contractor and the ordering office on individual fixed price orders or Blanket Purchase Agreements, for fixed price tasks, under this contract in accordance with this clause.

b. The ordering office must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. To the maximum extent practicable, ordering offices shall consider establishing incentives where performance is critical to the agency s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

d. The above procedures do not apply to Time and Material or labor hour orders.

3. ORDERING PROCEDURES FOR SERVICES (REQUIRING A STATEMENT OF WORK)

FAR 8.402 contemplates that GSA may occasionally find it necessary to establish special ordering procedures for individual Federal Supply Schedules or for some Special Item Numbers (SINs) within a Schedule. GSA has established special ordering procedures for services that require a Statement of Work. These special ordering procedures take precedence over the procedures in FAR 8.404 (b)(2) through (b)(3).

GSA has determined that the prices for services contained in the contractor s price list applicable to this Schedule are fair and reasonable. However, the ordering office using this contract is responsible for considering the level of effort and mix of labor proposed to perform a specific task being ordered and for making a determination that the total firm-fixed price or ceiling price is fair and reasonable.

(a) When ordering services, ordering offices shall

(1) Prepare a Request (Request for Quote or other communication tool):

(i) A statement of work (a performance-based statement of work is preferred) that outlines, at a minimum, the work to be performed, location of work, period of performance, deliverable schedule, applicable standards, acceptance criteria, and any special requirements (i.e., security clearances, travel, special knowledge, etc.) should be prepared.

(ii) The request should include the statement of work and request the contractors to submit either a firm-fixed price or a ceiling price to provide the services outlined in the statement of work. A firm-fixed price order shall be requested, unless the ordering office makes a determination that it is not possible at the time of placing the order to estimate accurately the extent or duration of the work or to anticipate cost with any reasonable degree of confidence. When such a determination is made, a labor hour or time-and-materials proposal may be requested. The firm-fixed price shall be based on the rates in the schedule contract and shall consider the mix of labor categories and level of effort required to perform the services described in the statement of work. The firm-fixed price of the order should also include any travel costs or other incidental costs related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel or Joint Travel Regulations. A ceiling price must be established for labor-hour and time-and-materials orders.

(iii) The request may ask the contractors, if necessary or appropriate, to submit a project plan for performing the task, and information on the contractor s experience and/or past performance performing similar tasks.

(iv) The request shall notify the contractors what basis will be used for selecting the contractor to receive the order. The notice shall include the basis for determining whether the contractors are technically qualified and provide an explanation regarding the intended use of any experience and/or past performance information in determining technical qualification of responses. If consideration will be limited to schedule contractors who are small business concerns as permitted by paragraph (2)(i) below, the request shall notify the contractors that will be the case.

(2) Transmit the Request to Contractors:

(i) Based upon an initial evaluation of catalogs and price lists, the ordering office should identify the contractors that appear to offer the best value (considering the scope of services offered, pricing and other factors such as contractors locations, as appropriate). When buying IT professional services under SIN 132 51 ONLY, the ordering office, at its discretion, may limit consideration to those schedule contractors that are small business concerns. This limitation is not applicable when buying supplies and/or services under other SINs as well as SIN 132-51. The limitation may only be used when at least three (3) small businesses that appear to offer services that will meet the agency s needs are available, if the order is estimated to exceed the micro-purchase threshold.

(ii) The request should be provided to three (3) contractors if the proposed order is estimated to exceed the micro-purchase threshold, but not exceed the maximum order threshold. For proposed orders exceeding the maximum order threshold, the request should be provided to additional contractors that offer services that will meet the agency s needs. Ordering offices should strive to minimize the contractors costs associated with responding to requests for quotes for specific orders. Requests should be tailored to the minimum level necessary for adequate evaluation and selection for order placement. Oral presentations should be considered, when possible.

(3) Evaluate Responses and Select the Contractor to Receive the Order:

After responses have been evaluated against the factors identified in the request, the order should be placed with the schedule contractor that represents the best value. (See FAR 8.404)

(b) The establishment of Federal Supply Schedule Blanket Purchase Agreements (BPAs) for recurring services is permitted when the procedures outlined herein are followed. All BPAs for services must define the services that may be ordered under the BPA, along with delivery or performance time frames, billing procedures, etc. The potential volume of orders under BPAs, regardless of the size of individual orders, may offer the ordering office the opportunity to secure volume discounts. When establishing BPAs, ordering offices shall

(1) Inform contractors in the request (based on the agency s requirement) if a single BPA or multiple BPAs will be established, and indicate the basis that will be used for selecting the contractors to be awarded the BPAs.

(i) SINGLE BPA: Generally, a single BPA should be established when the ordering office can define the tasks to be ordered under the BPA and establish a firm-fixed price or ceiling price for individual tasks or services to be ordered. When this occurs, authorized users may place the order directly under the established BPA when the need for service arises. The schedule contractor that represents the best value should be awarded the BPA. (See FAR 8.404)

(ii) MULTIPLE BPAs: When the ordering office determines multiple BPAs are needed to meet its requirements, the ordering office should determine which contractors can meet any technical qualifications before establishing the BPAs. When multiple BPAs are established, the authorized users must follow the procedures in (a)(2)(ii) above and then place the order with the Schedule contractor that represents the best value.

(2) Review BPAs Periodically: Such reviews shall be conducted at least annually. The purpose of the review is to determine whether the BPA still represents the best value. (See FAR 8.404)

(c) The ordering office should give preference to small business concerns when two or more contractors can provide the services at the same firm-fixed price or ceiling price.

(d) When the ordering office s requirement involves both products as well as executive, administrative and/or professional, services, the ordering office should total the prices for the products and the firm-fixed price for the services and select the contractor that represents the best value. (See FAR 8.404)

The ordering office, at a minimum, should document orders by identifying the contractor from which the services were purchased, the services purchased, and the amount paid. If other than a firm-fixed price order is placed, such documentation should include the basis for the determination to use a labor-hour or time-and-materials order. For agency requirements in excess of the micro-purchase threshold, the order file should document the evaluation of Schedule contractors quotes that formed the basis for the selection of the contractor that received the order and the rationale for any trade-offs made in making the selection.

Ordering procedures for other services available on schedule at fixed prices for specifically defined services or tasks should use the procedures in FAR 8.404. These procedures are listed in the pricelist, under Information for Ordering Offices, paragraph #12.

4. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

5. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering office.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering office.

c. The Agency should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT/EC Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

6. INSPECTION OF SERVICES

The Inspection of Services Fixed Price (AUG 1996) clause at FAR 52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection Time‑and‑Materials and Labor-Hour (JAN 1986) clause at FAR 52.246-6 applies to time‑and‑materials and labor‑ hour orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 Rights in Data General, may apply.

8. RESPONSIBILITIES OF THE GOVERNMENT

Subject to security regulations, the ordering office shall permit Contractor access to all facilities necessary to perform the requisite IT/EC Services.

9. INDEPENDENT CONTRACTOR

All IT/EC Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the Government.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

Contractor means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

Contractor and its affiliates and Contractor or its affiliates refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An Organizational conflict of interest exists when the nature of the work to be performed under a proposed Government contract, without some restriction on activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor s or its affiliates objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the Government, ordering offices may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11 INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT/EC services. Progress payments may be authorized by the ordering office on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the Government shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time‑and‑materials orders, the Payments under Time‑and‑Materials and Labor‑Hour Contracts (Alternate I (APR 1984)) at FAR 52.232-7 applies to time‑and‑materials orders placed under this contract. For labor‑hour orders, the Payment under Time‑and‑Materials and Labor‑Hour Contracts (FEB 1997) (Alternate II (JAN 1986)) at FAR 52.232-7 applies to labor‑hour orders placed under this contract.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user agency upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering agency in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT/EC SERVICES AND PRICING

a. The Contractor shall provide a description of each type of IT/EC Service offered under Special Item Numbers 132-51 and 132-52. IT/EC Services should be presented in the same manner as the Contractor sells to its commercial and other Government customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

b. Pricing for all IT/EC Services shall be in accordance with the Contractor s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices.

SPECIAL ITEM 132-51

DESCRIPTION OF IT SERVICES AND PRICING

Sapient's story
The good idea that sparked Sapient and continues to support our long-term relationships with clients is simple yet innovative: deliver business and technology solutions that result in high-value business outcomes, and do it on a rapid, fixed-price, fixed-time basis.

In other words, follow sound, conventional business principles but do so with unconventional consultant behavior: commit up front to the cost and time frame of projects, and then stake your reputation on delivery.

In 1991, when Jerry Greenberg and Stuart Moore turned this idea into Sapient, consulting and systems integration needed a new approach. Customers were highly (and legitimately) dissatisfied, as more and more projects came in substantially over budget, well past their deadline, completely out of sync with business needs, or all of the above.

Sapient has a 10-year history of providing complex technology solutions to our clients in a fixed-price, fixed-time delivery model. During that time, we have established a delivery track record that is unparalleled in the industry. We do this by focusing first and foremost on understanding the business value our clients expect from our solutions, then ensuring we stay true to that value throughout the life of the project. And we have been able to do this for projects ranging from under $1 million to over $20 million and involving global development and rollout.

Rapid development
From the beginning, we understood that technology initiatives were failing not because of the technology itself: They were failing because technology can only succeed when it serves clear business objectives and is designed with real people in mind. And we knew that deployment needed to be fast, because once specific outcomes are targeted, implementation becomes the major priority.

Early on, Sapient developed QUADD Quality Design and Delivery a rapid-development approach that emphasized active client participation to deliver mission-critical technology solutions. Today, the workshop component of QUADD has evolved into our Fusion^SM workshops, which galvanize client teams around business value, drive decisions, and establish specific project plans faster and more effectively than a more traditional first phase of consulting work.

We also know that reducing costs and speeding time to market are essential considerations for our clients, and with that in mind we developed a global distributed development capability. Our design, implementation, and support activities are informed by all our capabilities, all across the globe. With multiple Sapient offices across time zones, we've created a 24-hour development and implementation cycle that offers clients faster implementation and excellent quality.

Industry know-how
Using technology to deliver specific business outcomes also calls for deep knowledge of individual industries. Since 1995, Sapient has delivered to our clients and engaged our teams through vertical business units. By consistently recruiting leaders from a wide range of industries, we've been able to put energetic subject matter experts in charge of client projects, as well as develop points of view on how technology can create very specific competitive advantages. Today, Sapient is organized by the following business units:

Energy Services
Financial Services
Industrial Services
Public Services
Retail & Consumer Products
Technology and Communications
Travel & Transportation

The Public Services business unit will provide the primary support for the U.S. Federal Government.

Smart business as usual
For more than 10 years, Sapient has been envisioning the possibilities and capabilities of technology relative to the needs and aspirations of our clients and the industries in which they compete. Today, converging technologies are affecting all the potential interactions a smart business needs to think about from operations and internal communications to the development, marketing, and delivery of customer experiences. Channels are not only multiplying but extending their reach.

We have been key players in the exciting changes that have made the "networked digital world" synonymous with the world itself. "Anywhere, anytime" is really no longer a novelty. The most valuable solutions for our clients are those that can be neatly integrated into business routines and daily lives.

Relevant capabilities and skills
Doing the right thing for a client's business has required that we understand the experiences of our client's customers and imbed that understanding in the solutions we design and implement. In recent years, we have become highly regarded for our commitment to human-centered design and our ability to make that focus a highly effective one for our clients.

We have added brand strategy, information design, and award-winning graphic design to our offerings. We have developed a renowned research practice dedicated to helping some of the world's top companies understand not just what people think about a product, brand, or transaction but, more important, the patterns of behavior that reveal and drive customer experience. And we have extended our interaction design and technology offerings even further by building rich-media capabilities, particularly in the areas of learning services and entertainment.

Enduring values
From our inception, Sapient has been eager to be measured by the strength of our ideas and our ability to make them real on behalf of our clients' businesses and their customers. We have always understood that translating our technical strengths into business value requires more than "dedication" or "expertise." It requires a dynamic, adaptive culture and individuals who thrive on understanding and solving problems for our clients.

We've built, and come to rely on, a culture based on Core Values. As we've dealt with change and rapid evolution of the marketplace (as well as the technologies that serve it) those Core Values have become increasingly important to us and to our clients. They attest to what really matters: engaging productively with ideas and one another to create business value. And they translate into actions: We deliver for our clients; we tell each other what we think; we are a community of leaders who know how to listen and when to act; we respect creativity, ourselves, each other, and our clients.

We trust the power of good ideas. We are devoted to pursuing their extension and application and their relevance to our clients.

And we think that contributing to the future is the best way to make our history a consistently compelling and valuable story.

How we can help you: Core Services

We know that whether a client is coming to us for one thing or for everything, whatever we do needs to integrate completely into the enterprise.

We understand the importance of speeding delivery without sacrificing quality, and we've created tools and approaches that let us do both.

Fusion workshops

The idea behind Fusion is simple: Get the right people in a room with the right kind of facilitation and you can do in days or weeks what might usually take months or years. Through Fusion workshops, we help clients drive critical decisions, develop a project roadmap and shared vision, and define measurable business outcomes quickly and collaboratively.

Global distributed delivery

One way in which we create high-quality solutions quickly at a competitive cost is via global distributed delivery. With team members located across different time zones for example, in San Francisco and New Delhi we're able to create a round-the-clock development and implementation cycle. That lets us achieve more rapid technical design and faster speed-to-market without compromising quality.

Fixed-price orientation

We want our clients to receive the highest possible business value through their engagements with Sapient. We do that by delivering what we say we will, when we say we will, at the agreed-upon price. We complete the majority of our work on a fixed-price basis and have done so since we opened our doors.

Rapid, reliable, quality-driven approach

Sapient teams comprise the breadth and depth of expertise necessary to understand the business opportunities and challenges, the technical demands, and user requirements each project presents. While the nature and scope of our projects vary, our fundamental approach doesn't:

We think and act strategically. We look beyond traditional business strategy to include brand, experience, and technology experts. As a result, your project begins with a better understanding of all the potential implications and a clearer path to success.

We design for the total experience. "Design" encompasses everything from business model and technology architecture to information hierarchies and graphic look-and-feel. Designing at Sapient is a rapid, iterative process. We start by identifying business drivers, then reach out to users and subject-matter experts. We create prototypes and perform proof-of-concept testing. And our designs emphasize usefulness, usability, flexibility, and maintainability.

We implement advanced technology that works. To translate our designs into working solutions, we deliver the highest-value functionality first and build on early successes, we test incrementally according to a planned-release roadmap, we do rigorous code reviews, and we checkpoint with clients early and often.

We stay involved. During the design process, we work with clients to plan for rollout, training, and support and maintenance. Once implementation is complete, we provide long-term support on a technical and operations level.

Consultation Services

Sapient provides expert advice, assistance, guidance and counseling in support of agencies management, organizational and business improvement efforts. This may also include studies, analyses and reports documenting any proposed developmental, consultative or implementation efforts. Examples of consultation include, but are not limited to:

strategic, business and action planning
systems alignment
process and productivity improvement
organizational assessments
high performance work
leadership systems
performance measures and indicators
program audits and evaluations

Our consultants assist organizations in making fundamental decisions about business models evaluating return on investment and providing competitive evaluation and insight into business trends and opportunities.

We also engage clients by using a balance of workshops and on-site fieldwork. Our approach employs tools, techniques, and a proven discipline to help quickly unlock the creative power of organizations. Services include:

Business Strategy Research, Development, and Articulation
Rapid Business Assessment and Business Solution/Vision Workshops
Business Process Innovation
Competitive Analysis and Research
Business Plan Development
Brand Strategy

Sapient's significant experience in digital brand management and creation, as well as user-centered customer experience strategy, results from years of research and development activities. Sapient helps customers create seamless brand experiences across multiple media and brand architectures, addressing specific target audiences and supporting long-term business goals. Brand Strategy services include:

Assessment and Analysis of Existing Brand and Experience
Brand and Experience Strategy Development
Research regarding development of services, products, tools, and customer communications that maximize brand and customer experience

Organizational Transformation

Sapient offers experience in organizational transformation strategies that make this transition significantly less painful, helping employees to quickly adapt and embrace new business processes and organizational structures that are designed to support the new organization model. To optimize new directions, we focus on actionable strategies that leverage the right combination of strategy, structure, people, culture, process, and systems. Meanwhile, we effectively align and mobilize the organization, instilling the ownership necessary for execution. Core Organizational Transformation services offered:

Enterprise Transformation

Sapient provides enterprise transformation expertise to assist our clients in the design, planning, and execution of change--enterprise-wide, within and across government programs, within business divisions, or within information technology organizations--in response to pressures or as part of a strategic directive.

Change Integration and Management

Sapient delivers expertise in the assessment, design, planning, and execution of change. This may involve issue-specific interventions in an organization's structure, culture, and related business levers.

Program and Project Management

Sapient has significant experience in program and project management, growing out of our historically strong project management and cost containment experience, and a proven track record in on-time, on-budget projects. Sapient provides services to manage and integrate various management and business improvement programs and projects. These services may include:

Projects internal to or between Federal agencies
Project management that connects and maintains liaison between multiple contractors
Monitoring of multiple projects

User-centered Design

From visual and information design to content management and brand strategy, our teams have given our clients digital presence a look, feel, and voice that cuts through the clutter and delivers compelling messages to those who matter the most: end users. More specifically, Sapient s creative focus is on the user-centered front-end capabilities for Sapient's multidisciplinary service offerings. It consists of four practices: Information Architecture, Content, Creative Design, and User Research.

Information Architecture
Information Architecture is the practice of creating plans that describe the underlying organizational structure for a system of content and interactions. Sapient's Information Architects balance the needs of the organization and the users with the capabilities of technology, and we design comprehensive systems that include the organization, navigation, and interaction of the final solution. These resulting plans become the foundation that other disciplines use to create and implement the content, graphical user interface (GUI), and technology solutions.

Content

At Sapient, we have invested heavily in making sure that our clients get top-quality content services -- and to ensure that we deliver clear, precise communication. Core Content Strategy services offered:

Creating Language Style and Tone
Developing Modular Content Systems
Developing Content Management Systems
Writing, Editing and Research

Creative Design

Sapient offers creative design as an enabler that simplifies complex technology, making it easy to use and understand. Creative design provides business advantage when integrated as part of every business process. Our integrated methodology melds design, strategy, and technology to achieve optimal results. Also, we bring years of design experience to bear on every project we deliver. Core Creative Design services offered:

Information Design
Visual Design
Application Design
Identity Design
Packaging Design
Collateral Systems Design

User Research

At Sapient, we add unique value to each of our business and service projects by focusing on the end customer first. Customer research informs everything we do, ensuring that we develop strategies and execution programs that are well received in the marketplace. They are also cost-effective because we drastically reduce the need to revisit mission-critical deployments by consulting customers during development.

At Sapient, user research provides essential guidance from the start of a project through its completion. It is integrated as part of our methodology and in all areas of expertise, including subject matter and industry knowledge. Core Research services offered:

Field Research

Contextual Inquiry

Shadowing

Ethnographic Studies

Story Solicitation

Analysis & Modeling

User Profiling & Character Creation

Factor & Pattern Detection

Scenario Development

Task Analysis

Strategy & Design Generation

Prototyping

Role & Relationship Modeling

Role Playing

Participatory Design

Strategy & Design Evaluation

Concept Testing

Heuristic Evaluation

Scenario-based Walkthroughs & Role-Playing

Usability Testing

Technology

Sapient is positioned as a leading implementer of advanced technology that helps large organizations discover and harness the competitive advantages that are possible in an increasingly digital, networked world. We have a long history of delivering advanced technology solutions, including ten years experience with client/ server technologies and more than six years experience with Internet solutions. Sapient provides database planning and design, systems analysis and design, network services, programming, conversion and implementation support, network services project management, data and records management, and electronic media services.

Sapient's approach integrates a variety of technical services and expertise to address the full spectrum of issues involved in delivering sustainable business value to our clients in the areas of networked business and integrated service solutions. Our methodology tightly melds our technology offerings with business strategy and design to deliver significant value to each and every one of our customers, ensuring relevant and powerful results in the networked economy. Plus, we are continually developing partnerships with companies that are pioneering new technologies, so our developer community is one of the first to know and understand them. Core Technology services offered:

Networked Service Creation and Deployment
Digital Relationship Management
Digital Supply Chain Technical Business Process Consulting
Custom Application Development
ERP Implementation
Packaged Software Implementation
Production Support
Systems Integration

Learning Services

Learning Strategy - tie business strategy to learning goals and objectives to meet explicit business outcomes across an organizations service/value chain

Learner Analysis - understand all aspects of the learner and the context of their learning to build zero-time learning and performance support systems

Instructional Design - define the best pedagogical approach to ensure learning goals and explicit business outcomes are met
Performance Support - development of task oriented performance support tools
Knowledge Management - identification of organizational knowledge needed to make sound business decisions, analysis of where that knowledge resides vs. where it is needed, development of capture strategies for organizational knowledge, development of artifact repositories and distribution systems to the point of need

Sapient provides off-the-shelf, or customized off-the-shelf training packages and services to meet specific agency needs related to management, organizational and business improvement services, such as, but not limited to:

customer service
team building
performance measurement

business process reengineering

strategic planning
process improvement
performance problem-solving
statistical process control
quality management
benchmarking
change management

Customization of off-the-shelf training can be done by modifying the following:

workbooks

training manuals
computer based training
videotapes
advanced presentation media
other collateral materials

Workshop and Facilitation Services

Sapient provides facilitation and related decision support services to organizations engaging in collaboration efforts, working groups or integrated product, process or self-directed teams that are seeking to deliver explicit business outcomes that enhance realizing mission objectives. Sapient assists organizations in bringing together diverse teams and/or groups with common and divergent interests for:

accelerating key decisions that result in ownership and accountability.
converting these key decisions into an action plan to produce explicit business outcomes.
Achieving results that are relevant, appropriate and actionable
resolving disputes, disagreements and divergent views
defining and refining the agenda
convening and leading large and small group briefings and discussions
providing a draft for the permanent record
recording discussion content and focusing decision-making
debriefing and in overall planning

Fusion is an intensive, workshop-based tool designed to jump-start a client initiative and possibly move to more rapid design and implementation phases of the project. A small Sapient team works with a team of client stakeholders to rapidly identify their needs and to develop a strategy and action plan to address them. Fusion is designed for the client who has a well-defined business problem, whose user community is well understood and for whom technology is an assumed part of the solution.

Each workshop will have its own unique characteristics. While some characteristics are common to most engagements, it is expected that the Sapient teams will apply both standardized best practices and customization of aspects of a workshop; creatively approaching complex issues and building out the requirements and the resulting elements of the scope matrix. The workshops allow for fast and flexible effort, using parallel streams of work that are cost efficient yet provides high value in a short time. IT also identifies value faster and lowers the risk of making the wrong choices or decisions.

Fusion workshops may also be used at almost any point in the life of an engagement. It may be critical to refine, refresh and validate the understanding of the project or initiative and develop the appropriate tracks of work that are relevant and appropriate.

The information gathered, analyzed and organized from the workshops can be used to effectively estimate the requirements, level of effort (LOE) and the costs for the next phases of the project.

It is Sapient s recommendation that it s workshop methodology (Fusion), the preferred methodology for rapidly and efficiently determining the information and data required to accurately estimate the LOE be utilized whenever possible. At the beginning of an engagement, Sapient can closely estimate the LOE, boundaries and pricing for Fusion if the high-level business problem and requirements can be agreed upon through the discussions around the statement of work and other available data. As stated previously, the information gathered, organized, synthesized and analyzed from the combination of the workshops and the initial discussions will enable Sapient and the client to more accurately estimate, propose and deliver the required service(s) or solution(s) provided by the engagement.

Global Distributed Delivery

Global Distributed Delivery is a strategic set of offerings for qualified projects that will be delivered using both local and distributed delivery teams. Presently, Global Distributed Delivery is supported by Sapient India. The Global Distributed Delivery approach is key element in Sapient's long-term strategic direction. It enables us to offer clients a stronger value proposition by:

Enhancing the quality of solutions through access to the best talent available globally
Enabling lower costs and higher value to clients
Allowing reduction of timelines by using a 24-hour work cycle
Providing the ability to service clients globally

Global Distributed Delivery Offerings

Distributed Delivery Services

Support and Maintenance Services

Sapient is providing the following set of professional services for GDD Support & Maintenance Services:

Project/Program Management for Application support, maintenance and enhancement

Tier II application support

Receives Technical Assistance Request s (TAR) from Tier One (U.S.-based component) with extended coverage available for 24x7 support

Typical functions include:

Interface with Tier One, Technical Operations and Business Operations Support groups

Identify, classify, and prioritize incident reports

Triage requests for show stopper TAR s

Escalate to the appropriate team (Tier One, Tier Two or Technical Operational Support Team)

Review daily reports of all important application components

Research and document application issues

Maintain technical documentation

Tier III application support/maintenance and minor enhancements

Receives TAR s from Sapient Project Management

Typically located off-site with core hours aligning them to local time with extended coverage available for 24x7 support

Typical functions include:

Implement fixes and minor enhancements for the existing site

Working with Project Management Team to create and manage release plan for enhancements/fixes

Execute release plan develop and deploy fixes / enhancements based on agreed to release schedule

Coordinate with Technical Operations Support to release application through environments

Own the entire release lifecycle through deployment

Preventative maintenance of system

Maintain technical documentation

Technical Operations Support

Receives TAR s from Tier One, Tier Two and Tier Three

Typically a partial resource allocation is located in US locale with core hours that align with Tier One

Non-core hour coverage available in order to provide 24x7 support

Typical functions include:

Interface with Tier Two, Business Operations Support and Tier Three groups

Maintain environments (content, staging, test, production)

Provide ongoing application and database maintenance, performance, sizing

Provide ongoing capacity planning

Report statistics and analysis for application, web logs

Define and monitor alarms for essential system components

Create monitoring utilities and tools

Own the build process and scripts

Maintain and perform releases across environments

Maintains system runbook documentation

Configuration management

Build/Release management

Database administration

Quality Assurance

Typical functions include:

Coordinate with Sapient PM and Client Business Operations and PM

Conduct quality assurance and testing for the various releases

Provide testing coordination and support with various tracks

Perform full regression and functional testing of all patches and releases

Coordinate and manage additional testing

Sapient creates high-quality solutions quickly at a competitive cost via its Global Distributed Delivery (GDD) optional offering. With team members located across different time zones for example, in San Francisco and New Delhi we're able to create a round-the-clock development and implementation cycle. This allows Sapient to achieve faster delivery of projects without compromising quality. Sapient will use two standard daily rates for GDD based from its New Delhi, India office; for Consulting (GDDC) and Long Term Support (GDDLT). These GDD daily rates are used in applicable situations where the work and the client permits utilization of off-shore resources to perform development, project management, quality assurance, testing, operations and maintenance activities.

Labor Categories and Descriptions

Master List of Roles

Integrated Strategy

Vice President, Integrated Strategy
Director, Integrated Strategy
Senior Strategist
Lead Strategist
Strategist

Engagement Leadership

Client/Program Management

Director, Program Management

Director, Creative Delivery

Director, Client Relations

Project Management

Senior Program Manager
Project Manager
Associate Project Manager

Technology

Solutions Development

Vice President, Technology
Director, Technology
Senior Architect
Architect
Senior Engineer
Engineer

Core Technologies

Domain Expert
Senior Technical Specialist
Technical Specialist

Site Development

Director, Site Development
Senior Site Developer
Site Developer

User Experience

Graphic Design

Director, Graphic Design
Senior Designer
Graphics Designer

Information Architecture

Director, Information Architecture
Senior Information Architect
Information Architect

Content

Director, Content Strategy
Senior Content Strategist
Content Strategist
Content Manager
Senior Editor
Editor

User Experience

Director, User Experience
Experience Lead
Senior Experience Modeler
Experience Modeler

Fusion Workshop

Lead Facilitator
Facilitator
Notetaker
Subject Matter Expert
Research & Deliverable Resource

Discipline: Integrated Strategy

Position Name: Strategist

Job Summary:

Our strategists specialize in helping clients transform their businesses by creating innovative strategies, implementing world-class operations and managing change effectively. Strategists are integral members of our professional team, working on a wide range of assignments. Strategists are expected to provide analysis of client problems, participate in both internal and client meetings, prepare reports, and contribute to the practice's knowledge base.

Strategists combine business strategy with process, management and information technology solution expertise. Strategists use technology as a lens through which we define and analyze our clients business challenges. We then partner with our creative and technology disciplines to ensure the creation of consistent, powerful user experiences relevant to our clients' target audience. Working across client industries to leverage universal best practices, we work closely with client and project teams to develop and implement strategies to create, define, or reposition business and technology strategies and solutions. Under general direction, supports the development, enhancement, and maintenance of business solutions using information technology based on customer needs. Acts as a liaison between customers and other support groups to identify business processes, systems, and product requirements. Documents customer specifications and interacts with other support groups to apply understanding of customer's business. Supports aspects of the business cycle including proposals, feasibility studies, implementations, and new business development. Plans and leads customer projects with some guidance. Anticipates, researches, identifies, and develops solutions to customer problems. Participates in training activities for peers and customers. Initiates measures to eliminate non-value added activities through process improvement.

Job Requirements:

BS/BA degree in business, computer science, information technology or related discipline with a minimum of two years related business experience;
Experience in the IT-related e-business/e-commerce arena
Outstanding conceptual, analytical, communications, and presentation skills;
A basic understanding of visual communication and the web design and development process,
Highly developed organization, teaming skills; ability to manage multiple time-sensitive priorities without diminished effectiveness;

Discipline: Integrated Strategy

Position Name: Senior Strategist

Job Summary

Our Senior Strategists specialize in helping clients transform their businesses by creating innovative strategies, implementing world-class operations and managing change effectively. Senior Strategists are integral members of our professional team of consultants, participating in a wide range of assignments in a variety of industries. They work with clients to define and develop solutions to key business problems performing in-depth analysis, developing recommendations and implementing change initiatives.

Under minimal direction, coordinates and supports the development, enhancement, and maintenance of products and services applicable to multiple lines of a customer's business using information technology. Anticipates and identifies user problems and needs. Recommends business solutions based on customer requirements and industry trends. Leads, plans, schedules, and controls complex projects and activities with customers, support groups, and vendors on concurrent projects. Applies extensive knowledge of the customer's business and industry to develop project specifications. Advises on methods to improve business processes and remove non-value added activities. Coordinates and participates in proposals, feasibility studies, implementations, and new business development. leads the training of customers and peers and builds relationships with multiple customer levels. Senior Strategists combine business strategy with process, management and information technology solution expertise. Senior Strategists use technology as a lens through which we define and analyze our clients business challenges. We then partner with our creative and technology disciplines to ensure the creation of consistent, powerful user experiences relevant to our clients' target audience. Working across client industries to leverage universal best practices, we work closely with client and project teams to develop and implement strategies to create, define, or reposition business and technology strategies and solutions. .

Job Requirements:

MBA, M.S. or M.A. degree in business, computer science, information technology or related discipline with a minimum of 2-3 years business experience or equivalent experience
Outstanding conceptual, analytical, communications, and presentation skills
Highly developed organization, teaming and management skills
Ability to manage multiple time-sensitive priorities without diminished effectiveness
Demonstrated ability to work well in a loosely structured environment;
Experience in the e-business/e-commerce arena

Discipline: Integrated Strategy

Position Name: Lead Strategist

Job Summary:

Lead Strategists specialize in helping clients transform their businesses by creating innovative strategies, implementing world-class operations and managing change effectively. Lead Strategists will work closely with clients throughout the engagement from assisting in the initial scoping and design of the project through the successful delivery and implementation of objectives. They oversee the development and delivery of the projects team.

Through self-directed activities, influences the strategic direction of the customer and Sapient. Applies knowledge of the entire customer organization to recommend and coordinate the development, enhancement, and maintenance of a customer's business systems, processes, and products. Develops innovative business solutions using information technology and knowledge of customer business and industry trends. Leads teams on large projects, studies, and implementations. Leverages industry knowledge and customer relationships to identify new business opportunities that make the customer and Sapient successful. Presents the results of business studies to Sapient and customer senior management. Promotes and directs process improvement activities and training of peers and customers. lead Strategists combine business strategy with process, management and information technology solution expertise. Lead Strategists use technology as a lens through which we define and analyze our clients business challenges. We then partner with our creative and technology disciplines to ensure the creation of consistent, powerful user experiences relevant to our clients' target audience. Working across client industries to leverage universal best practices, we work closely with client and project teams to develop and implement strategies to create, define, or reposition business and technology strategies and solutions.

Job Requirements:

Candidates should have an MA, MS, or MBA degree in business, computer science, information technology or related discipline with a minimum of 3-5 years experience in a general management-consulting environment or equivalent experience; outstanding conceptual, analytical and presentation skills.
Ability to manage projects involving Strategy, Operations, Change Management, Brand, Design and Technology.
Experience developing business and successfully delivering multi-disciplinary engagements.
The successful candidate will engender trust and loyalty in relationships with clients and Sapient team members.
An individual with strong leadership, management, communications, and coaching skills.
Experience in the Internet area with an orientation toward or experience with e-business/e-commerce a plus.

Discipline: Integrated Strategy

Position Name: Director, Integrated Strategy

Job Summary

Responsible for helping clients transform their businesses by creating innovative strategies, implementing world-class operations and managing change effectively. Directors will work closely with clients throughout the client life cycle - from scope definition and design of the appropriate consulting engagement during business development, through successful delivery of significant projects across multiple accounts and on-going account management.

Responsible for assisting corporate or customer business units in planning, directing, and coordinating the development of strategic or tactical business plans. Directs subordinate managers or employees in identifying and analyzing systems, product, marketing or operational alternatives. Presents planning alternatives to management or customers and participates in the decision making process. Supports plans by identifying resources, communicating objectives, implementing plans, monitoring plan adherence or reviewing results.

Job Requirements

MA, MS, or MBA degree in business, computer science, information technology or related discipline with a minimum six years in management consulting with a focus in business development and delivery of integrated complex transformation programs involving Strategy, Operations, Change Management, Brand and Design, and Technology.
They should have experience in successfully delivering large, multi-disciplinary engagements.
The successful candidate will engender trust and loyalty in relationships with clients and Sapient team members.
An individual with strong leadership, management, communications, and coaching skills.
Experience in the Internet area with an orientation toward or experience with e-business/e-commerce a plus.

Discipline: Integrated Strategy

Position Name: Vice President, Integrated Strategy

Job Summary:

Responsible for helping clients transform their businesses by creating innovative strategies, implementing world-class operations and managing change effectively in the Internet environment. VPs will work closely with clients throughout the client life cycle - from scope definition and design of the appropriate consulting engagement during business development, through successful delivery of significant, complex projects across multiple accounts and on-going account management. Responsible for assisting corporate or customer business units in planning, directing, and coordinating the development of strategic or tactical business plans. Directs subordinate managers or employees in identifying and analyzing systems, product, marketing or operational alternatives. Presents planning alternatives to management or customers and participates in the decision making process. Supports plans by identifying resources, communicating objectives, implementing plans, monitoring plan adherence or reviewing results.

Job Requirement:

MA, MS, or MBA degree in business, computer science, information technology or related discipline with a minimum 10 years in management consulting with a focus in business development and delivery of integrated complex transformation programs involving Strategy, Operations, Change Management, Brand and Design, and Technology.
They should have experience in driving annual business development revenues of at several million dollars annually and successfully delivering large, multi-disciplinary engagements.
The successful candidate will engender trust and loyalty in relationships with clients and Sapient team members.
An individual with strong leadership, management, communications, and coaching skills.
Experience in the Internet area with an orientation toward or experience with e-business/e-commerce a plus.

Discipline: Engagement Leadership

Position Name: Director, Program Management

Job Summary:

Responsible for working closely with clients to understand their business objectives while ensuring successful on-time, on-budget delivery of multiple large-scale projects by providing overall management and leadership to engagement teams comprised of Strategy, Design, Branding, IT Implementation, Change Management, Alliances and Third Party Vendors. Responsible for overall management of day-to-day planning, directing, and coordinating the total operations of a client account or project. Monitors daily operations to ensure contract requirements are met. Keeps abreast of major situations affecting service to the customer and ensures all aspects of customer satisfaction. Responsible for short-term and long-term planning as well as P&L and operating budget preparation. Usually performs these responsibilities at an Sapient account that has multiple locations.

Job Requirements:

BS/BA degree or MS/MA in business, Information Technology/Management or related disciplines plus 5+ years experience
A minimum of 5+ years related experience.
3+ years of Web experience is a must.
Excellent leadership skills; a team player; a creative and strong conceptual thinker; high energy; exhibit excellent writing, communication and presentation skills; detail oriented; and be well organized.
A technology, consulting or creative background is a must.

Discipline: Engagement Leadership

Position Name: Director, Creative Delivery

Job Summary:

Directors, Creative Delivery support project engagement teams in the identification, prioritization, positioning, high level estimation and scoping of multi-disciplinary engagements that have a usability, Section 508 or user interface requirement, bringing especially the unique perspectives of Sapient's Creative Discipline to these process, but also having some understanding of the Strategy/Consulting and Technology disciplines as well. : Responsible for applying advanced creative and management skills to the analysis of business processes and problems from a user perspective. Manages and leads teams that assess requirements, design sophisticated user interfaces and information presentation within technical applications/solutions. Using well developed creative and diagnostic skills, analyzes problems and develops effective solutions to usability challenges.

Job Requirements:

Director of Creative Delivery will have 8+ years of experience in multi-disciplinary consulting environments, but may have backgrounds in creative production, media, marketing or consulting but ideally a combination of all these.
Bachelor's degree (BS/BA) required. Advanced degree (MA, Ph.D.) in the social sciences (Anthropology, Sociology, Psychology, Linguistics), humanities, business, or human centered design preferred. A Bachelor s degree in any of the above plus significant relevant work experience may substitute for advanced degree.
They will have deep understanding of more than one of the Creative sub-disciplines (Content, Information Design, Visual Design, Creative Production, User Research, Brand Strategy)
Directly managed and responsible for creative staff for at least three years, and have delivered creative work for clients for at least five years.

Discipline: Engagement Leadership

Position Name: Senior Project Manager

Job Summary:

A Senior Project Manager is able to successfully manage a large, complex project. Project complexity may be caused by extensive scope, interdisciplinary involvement, short time frames, large project teams, a challenging client environment, cutting-edge technology environment, high availability and system performance requirements, multi-geographic team distribution, or all of the above. A strong understanding of each of our core disciplines is required in order to envision and produce balanced, integrated solutions to the challenging business problems faced by our teams and clients. The Senior Project Manager must also be able to understand and control the business environment and our work product. The Senior Project Manager drives successful project completion by managing and resolving issues, allocating resources, and maintaining team productivity and morale in high-pressure situations. The Senior Project Managers also defines, creates, and maintains project plans and manages day-to-day client communication. The Senior Project Manager is a leader and role model to Project Managers and Associate Project Managers and must be a strong mentor to people in these roles. Initiates, supports and participates in negotiations with prospective customer. Analyzes current situation and develops business plans, sales strategy and targeted customer audience to achieve acceptance of new business opportunity. Plans, directs and coordinates systems analysis and programming activities for a small, short term or simple account supported ensuring that customer requirements are met. Reviews feasibility studies, time and cost estimates and implementation plans. Ensures that systems engineering activities are coordinated with other internal support groups. Advises staff on administrative policies and procedures, technical problems, priorities and methods. Examines software and hardware requirements for the account(s). Determines customer requirements and translates these requirements into operational plans. Determines, monitors and reviews costs, operational budgets and schedules and staffing requirements for project team. Analyzes effects of project upon various operating and support areas, such as information processing/data centers, assembly and manufacturing, to determine the most practical and cost effective method to obtain the required resources. Provides guidance to project team and management in directing development of new applications and formulating contingency plans in areas such as schedule revisions, manpower adjustments, fund allocations, and work requirements. Provides guidance in strategic systems planning to project team and/or customer's team. May be responsible for preparing incoming management for transition from implementation to business operating stage.

Job Requirements:

BS/BA degree in information technology, computer science, management, business, or similar field
4+ years of work experience in professional services or consulting company
2+ years of supervisory or managerial experience in a professional services or consulting company
Ability to successfully manage multidisciplinary projects with teams of 30+ people.

Discipline: Engagement Leadership

Position Name: Project Manager

Job Summary:

The Project Manager position is one of the most challenging and rewarding positions within Sapient. It is the linchpin position of a complex problem solving team, requiring strong creative and/or technical vision and strategy coupled with leadership and team management skills. Thus, a strong understanding of each of our core disciplines is required in order to envision and produce balanced, integrated solutions to the challenging business problems faced by our teams and clients. The Project Manager must also be able to understand and control the business environment and our work product so as to produce profitable results for our company. The primary functions of this position--project vision, project strategy leadership and team management or facilitation--reflect the importance of this position. Plans, directs and coordinates systems analysis and programming activities for a small, short term or simple project supported ensuring that customer requirements are met. Reviews feasibility studies, time and cost estimates and implementation plans. Ensures that systems engineering activities are coordinated with other internal support groups. Advises staff on administrative policies and procedures, technical problems, priorities and methods. Examines software and hardware requirements for the project(s). Analyzes current situation and develops business plans, sales strategy and targeted customer audience to achieve acceptance of new business opportunity. Determines customer requirements and translates these requirements into operational plans. Determines, monitors and reviews costs, operational budgets and schedules and staffing requirements for project team. Analyzes effects of project upon various operating and support areas, such as information processing/data centers, assembly and manufacturing, to determine the most practical and cost effective method to obtain the required resources. Provides guidance to project team and management in directing development of new applications and formulating contingency plans in areas such as schedule revisions, manpower adjustments, fund allocations, and work requirements. Provides guidance in strategic systems planning to project team and/or customer's team. May be responsible for preparing incoming management for transition from implementation to business operating stage.

Job Requirements:

BS/BA degree in information technology, computer science, management, business, or similar field

2+ years of work experience in professional services or consulting company
1-2 years of supervisory or managerial experience in a professional services or consulting company
Ability to successfully manage multidisciplinary projects with teams of 10+ people.

Discipline: Engagement Leadership

Position Name: Associate Project Manager

Job Summary: A supervisory position that provides training and opportunity for the employee to manage the life cycle of a portion of a project in a single client setting. Plans, directs and coordinates the acquisition and development of new business to an operational project stage. Assists, supports and participates in negotiations with prospective customer. Assists in determining customer requirements and translates these requirements into operational plans and documentation. Assists in , monitoring and reviewing costs, operational budgets and schedules and staffing requirements for project team. Analyzes effects of project upon various operating and support areas, such as information processing/data centers, assembly and manufacturing, to determine the most practical and cost effective method to obtain the required resources. Provides guidance to project team and management in directing development of new applications and formulating contingency plans in areas such as schedule revisions, manpower adjustments, fund allocations, and work requirements. Provides guidance and support in strategic systems planning to project team and/or customer's team. May be responsible for preparing incoming management for transition from implementation to business operating stage.

Job Requirements:

BS/BA degree in Computer Science, Information Systems, Business, Engineering, Mathematics, or related field
Excellent organizational, interpersonal, leadership, and communication skills are required

Discipline: Engagement Leadership

Position Name: Director, Client Relations

Job Summary:

Plans and directs contract value delivery for a Sapient customer. Plans and oversees the delivery of contracted services according to contract terms, as well as the customer's satisfaction with those services. Establishes and sustains business relationships between Sapient and the customer's management team. Leads the account team in identifying and delivering value to the customer. Manages and coordinates resources, satisfying contract terms and securing customer satisfaction. responsible for revenue, growth, productivity and profit of the contract. Accountable for the contribution of the contract to EDS' financial and business performance. Expands the range of services Sapient offers the customer, increasing the depth and breadth of Sapient service offerings employed in the customer's functional operation. Advises the customer on contract's technology strategy including architecture, integration, selection and operation with the goal of improving the success of the customer's business operation. Represents Sapient with authority to deliver on Sapient commitments.

Job Requirements:

BS/BA degree in information technology, computer science, management, business, or similar field with some emphasis in business/marketing

5-7 years of professional experience
Specific industry sales experience within multi-million dollar engagements
Interactive experience
Understanding of the professional services industry (management consulting, ad agency, interactive agency)
Significant resource coordinating experience
Work with senior level clients (VP and above)
Business development experience
Writing experience and project management experience
Strong team player
Highly organized and capable of handling several project simultaneously
Excellent business building and leadership skills

Discipline: Technology

Position Name: Engineer

Engineers play a critical role in technology implementations for projects. This includes creating prototypes, interacting with clients to elicit and define business requirements, specifying functionality, integrating systems, implementing packages, and participating in a multidisciplinary team environment. Under the most general direction, maintains one of the specific systems and associated sub-products. Maintains currency, debugs and configures related software products. Provides operating systems planning and evaluation for performance analysis, capacity planning and hardware upgrades. Interfaces with other Sapient groups to resolve user problems, setting standards and improving overall efficiency of the operating system. Designs, codes, tests and implements tools for operations automation. Develops and maintains data processing applications which meet customer business needs. Codes, tests and implements computer programs in developmental and maintenance modes. Defines system requirements and priorities with customers and ensures that daily needs are met. Develops system and programming specifications. Designs data processing solutions based on business need and technical considerations. Researches and resolves application production problems. Monitors application performance and performs run time improvement functions. Prepares system documentation. Assists in the planning and conversion for new hardware/software products. Assists training of client technical personnel.

Job Requirements:

Excellent written and oral communication skills
Strong desire for creativity and innovation.
Comfortable working with abstractions
Able to work in a fast paced multi-disciplinary team environment
0-1 years experience in systems integration and development, package implementation and/or interactive design
Knowledge of multiple technologies, including but not limited to, CGI, HTML, DHTML, XML, NAS, JavaScript, Java, VBScript, Visual Basic, PL/SQL, Oracle Developer 2000 Tools, C/C++, Perl, TCL, RDBMS, CORBA, COM/DCOM, Flash, Shockwave
Cross-browser compatibility knowledge a plus
BS/BA degree in computer science or information technology or equivalent experience
Familiarity with user-centered analysis and evaluation techniques is helpful
Experience designing and using relational databases is preferred

Discipline: Technology

Position Name: Senior Engineer

Job Summary:

Senior Engineers play a critical role in technology implementations for projects. This includes guiding a team to deliver an aspect of a project architecture, creating prototypes, specifying functionality, integrating systems, implementing packages, leading the client in eliciting requirements for a segment of the project, ongoing interaction with clients, and participating in a multidisciplinary team environment. Under broad direction, designs and implements data processing systems which meet customer business needs. Leads and participates in system design teams. Interfaces with customers and assists in defining requirements. Develops and codes programs to integrate multiple subsystems. Plans, schedules and coordinates project implementations and ensures that customer requirements are met. Assists others on technical or industry-related issues. Anticipates customer problems and recommends solutions. Performs run time improvement planning and implementation. Identifies and recommends system enhancements to improve or expand customer services. Evaluates hardware or software product alternatives and makes recommendations. Participates in marketing studies and demonstrations, system conversions, or proposal development. Under minimal direction, applies specialization within a line of business to provide programming and technical leadership in support of customer needs. Develops, codes, tests and implements computer programs and subsystems utilizing multiple programming languages. Leads subsystem design and participates in system design projects. Assists Engineers on coding, testing, implementation and documentation projects. Participates in implementations, major system upgrades or enhancements, and conversions. Interfaces with customers to define system requirements and priorities. Analyzes, resolves or assists others in resolving production problems. Supports business studies, costing and feasibility studies and preparation efforts.

Job Requirements:

Excellent written and oral communication skills
Strong desire for creativity and innovation
Demonstrated ability to abstract detail into larger patterns
Able to lead in a fast paced multi-disciplinary team environment.
1-2+ years experience in systems integration and development, package implementation and/or interactive design
Knowledge of multiple technologies, including but not limited to, CGI, HTML, DHTML, XML, NAS, JavaScript, Java, VBScript, Visual Basic, PL/SQL, Oracle Developer 2000 tools, C/C++, Perl, TCL, RDBMS, CORBA, COM/DCOM, Flash, Shockwave, E-commerce packages (MS Site Server, BroadVision, etc)
Cross-browser compatibility knowledge a preferred.
Proven leadership capabilities in multi-disciplinary environment
BS/BA degree in a related computer science or information technology field or equivalent experience
Familiarity with user-centered analysis and evaluation techniques
Experience designing and using relational databases is helpful. This is required if the candidate experience is in middle/backend technologies.
Ability to own the different aspects of development/implementation (managing schedules, people, etc.)

Discipline: Technology

Position Name: Architect

Job Summary:

An Architect needs strong technical skills and even stronger communications capabilities, since the role is to translate a client's complex business problems into innovative technology solutions that meet the client s drivers and requirements. The Architect will be called upon to drive towards a solution and work with others to sort out the key items necessary to be successful. This role requires a tolerance for ambiguity and ability organize information from many sources and requirements gathering activities. An Architect is a leader and role model, providing technical leadership and mentoring on projects from beginning to end, with emphasis not only on excellent initial design and/or package experience, but also on creative problem resolution in a multi-disciplinary environment. Under minimal direction, blends the right combination of specializations to conceptualize, design and develop total system/product solutions for enterprise-wide information technology and/or engineering/manufacturing processes. Translates customer and organizational objectives and critical success factors into actionable business, organization and technology strategies. Creates information technology plans based on an understanding of the customer's organization, strategic direction, technology context and business needs. Leads and works in a collaborative effort to conceptualize total systems and/or product solutions. Architects, designs and develops integrated business/engineering systems and products to support the achievement of the customer's and Sapient s business goals. Leads others in the definition of project scope, plans and deliverables including cost projections and proposed implementation dates. Controls project requirements, scope and change management issues. Assists leadership in determining tactical and strategic direction of the division/organization. Works with others to develop and propose new business and technical opportunities to leadership and/or the customer. Monitors market trends and the work of standard bodies to assist Sapient and the customer in defining technical standards. Mentors others on the application of new technologies, tools, processes, standards and project management/system development methodologies. Researches, evaluates and stays current on emerging tools, techniques and technologies.

Job Requirements:

Excellent written and oral communication skills
Strong desire for creativity and innovation
Tolerance for ambiguity and an ability organize information from many sources and requirements gathering activities
Able to lead a team in a fast paced multi-disciplinary team environment
2-4+ years experience in systems integration and development, package implementation, and/or interactive design
Design and deployment knowledge of multiple technologies, including but not limited to, CGI, HTML, DHTML, XML, NAS, JavaScript, Java, VBScript, Visual Basic, PL/SQL, Oracle 2000 Developer Tools, C/C++, Perl, TCL, RDBMS, CORBA, COM/DCOM, Flash, Shockwave, E-commerce packages (MS Site Server, BroadVision, etc). Can articulate tradeoffs in technology choices to a variety of audiences. Can guide team by telling them where to design around product and technology constraints.
Experience estimating, designing, and implementing n-tier architectures is preferred
Proven leadership capabilities in multi-disciplinary environment
Experience in the roll-out and maintenance phases of a project lifecycle
BS/BA degree in a related computer science or information technology field or equivalent experience
Strong familiarity/expertise with application servers and other technologies and products such as transaction processing and mission critical system design is required.
Mature design and/or package skills, can articulate and explain tradeoffs in approach (e.g. development strategies), scope inclusion (e.g. a features relative cost against time, money), and quality focus (e.g. time to market vs. flexibility) to the customer in a credible way during each phase of a project.

Discipline: Technology

Position Name: Senior Architect

Job Summary:

A Senior Architect needs strong technical skills, strong communications capabilities, and the ability to manage time wisely since the role requires the individual to coach and support multiple architects on solutions. The Senior Architect provides very hands on day to day coaching and support for architects in all phases of a project in aspects such as systems architecture, reuse, development processes, technical direction, mentoring of the team. A Senior Architect is a leader and role model to multiple projects and a large number of people, providing technical leadership and mentoring on projects from beginning to end, with emphasis not only on excellent initial design and/or package experience, but also on creative problem resolution in a multi-disciplinary environment. The Senior Architect needs to be able to recognize the times where he/she needs to provide very specific leadership skills to the team(s) that are in need. Similarly, the Senior Architect must understand the risks, issues, and potential areas of concern are with the project on an ongoing basis. Acts independently as a technical advisor on the most specialized phases of system design, implementation, analysis and programming. Leads and participates in major system studies and implementations. Responsible for supporting systems engineers and internal marketing teams in solving complex problems involving a broad range of technologies and industry issues. Investigates state-of-the-art technology and applies it to the Sapient environment. Communicates technical alternatives to management and recommends action. Functions as technical expert during product presentations to customers. May develop new technology. Acts independently to provide business and/or technical information technology consulting support to Sapient strategic units and customer enterprises. Works with executives in Sapient and customer organization to formulate enterprise-wide business and/or technical information technology product and/or service strategies. Develops and applies state-of-the-art consulting methodologies, business models and organizational behavior models to conceptualize methods to apply business and/or technical information technology products and services as strategic assets. Applies extensive industry and enterprise knowledge to identify and recommend integrated solutions, products and services to support the enterprise's accomplishments of business goals or technical needs. Provides recommendations and guidance in the design, development, implementation and management of products and solutions. Researches and recommends Sapient s position and new emerging technologies, techniques and tools. Assists with the application of emerging technologies to current Sapient and customer environments. Conceptualizes and proposes new and add-on opportunities for the customer and Sapient. Supports and participates in the conceptualization and development of Sapient s technology policy, methodologies, models, techniques and strategies. Develops and delivers executive presentations to customers and Sapient management. Transfers knowledge to others and serves as a mentor/coach for selected specialty areas.

Job Requirements:

Excellent written and oral communication skills
Strong desire for creativity and innovation
Able to lead multiple teams in a fast paced multi-disciplinary team environment, emphasizing a focus on creating value.
Able and willing to mentor diverse set of people on a project in areas such as development practice, system design principles.
Strong time management and interpersonal skills
4-5+ years experience in systems integration, package implementation and interactive design, including playing the role of an architect on at least two project lifecycles.
Broad understanding of deployment and implementation issues within a technology solution. Knowledge of multiple technologies, including but not limited to, CGI, HTML, DHTML, XML, NAS, JavaScript, Java, VBScript, Visual Basic, PL/SQL, Oracle 2000 Developer Tools, C/C++, Perl, TCL, RDBMS, CORBA, COM/DCOM, Flash, Shockwave, E-commerce packages (MS Site Server, BroadVision, etc). Understands one set of these technologies well, and has a broad understanding of how competing technologies can be compared.
Experience estimating, designing, and implementing n-tier architectures is a requirement.
Proven leadership capabilities in multi-disciplinary environment, especially the ability to help teams get a consistent picture of the problem space
BS/BA degree in a related computer science or information technology field or equivalent experience
Strong familiarity/expertise with the end-to-end implications and technologies of large scale networked systems, is required. (This includes the ability to clearly explain issues of reliability, scalability, and extensibility with respect to the product suites available)
Mature design skills, can articulate and explain tradeoffs to the customer in a credible way during each phase of a project. Can teach the team and architects to do the same.

Discipline: Technology

Position Name: Director of Technology

Job Summary

The Director of Technology splits responsibilities in three major areas: guidance to Sapient multidisciplinary teams, guidance to clients on an enterprise level, driving internal change at Sapient. To the multidisciplinary teams: It is critical that the Director of Technology be able to understand the constraints and opportunities that are in the client environment and apply past knowledge as well as focus the teams talents towards solving the problem. Clients look to Sapient for guidance and understanding in technology where Directors of Technology must be ready to discuss with CIO/CTO level executives many different facets of the enterprise. The internal changes focus on benefiting the technical position of Sapient, helping it deliver higher quality solutions. This role requires the ability to craft plans for the creation of enterprise architectures based upon the work of multi-disciplinary teams. The Director of Technology is a critical ambassador of Sapient to teams, clients and the computing industry. Finally the Director of Technology is a role model for mentoring of the technical staff, by actively mentoring Sr. Architects, Enterprise Technology Specialists, Architects and Sr. Engineers, and showing them how to become both mentors and leaders. Acts independently as a technical advisor on the most specialized phases of system design, implementation, analysis and programming. Leads and participates in major system studies and implementations. Responsible for supporting systems engineers and internal marketing teams in solving complex problems involving a broad range of technologies and industry issues. Investigates state-of-the-art technology and applies it to the Sapient environment. Communicates technical alternatives to management and recommends action. Functions as technical expert during product presentations to customers. May develop new technology. Acts independently to provide business and/or technical information technology consulting support to Sapient strategic units and customer enterprises. Works with executives in Sapient and customer organization to formulate enterprise-wide business and/or technical information technology product and/or service strategies. Develops and applies state-of-the-art consulting methodologies, business models and organizational behavior models to conceptualize methods to apply business and/or technical information technology products and services as strategic assets. Applies extensive industry and enterprise knowledge to identify and recommend integrated solutions, products and services to support the enterprise's accomplishments of business goals or technical needs. Provides recommendations and guidance in the design, development, implementation and management of products and solutions. Researches and recommends Sapient s position and new emerging technologies, techniques and tools. Assists with the application of emerging technologies to current Sapient and customer environments. Conceptualizes and proposes new and add-on opportunities for the customer and Sapient. Supports and participates in the conceptualization and development of Sapient s technology policy, methodologies, models, techniques and strategies. Develops and delivers executive presentations to customers and Sapient management. Transfers knowledge to others and serves as a mentor/coach for selected specialty areas.

Job Requirements

Excellent written and oral communication skills
Strong desire for creativity and innovation
Able to lead diverse groups and multiple teams in a fast paced multi-disciplinary team environment, helping them to focus on the value propositions laid out in the larger plans.
Able and willing to mentor diverse set of people on a project in areas such as development practice, system design principles, business industry and computing industry trends.
Strong time management and interpersonal skills. Can advise and teach these skills with respect to the architect and senior architect roles.
6+ years experience in some combination of enterprise architecture, systems integration, package implementation and interactive design, including playing the role of an architect on a number of projects in all aspects of the lifecycles.
Broad knowledge of multiple technologies, including but not limited to, Third and Fourth Generation Languages, distributed transaction processing, middleware, rules engines, workflow, network communication. Has implementation depth experience in a suite of technologies that provided an end to solution. Understands and can articulate design principles and heuristics. Is familiar with Patterns concepts and Architectural concepts. Is familiar with hardware and network configuration issues and can assist teams with framing the problem for the vendors.
Can articulate points of view on the effect technology will have within a business industry
Experience estimating, designing, and implementing n-tier architectures is a requirement.
Proven leadership capabilities in multi-disciplinary environment, especially the ability to help teams get a consistent picture of the problem space
BS/BA degree in a related computer science or information technology field or equivalent experience
Strong familiarity/expertise with the end-to-end implications and technologies of large scale networked systems is required. (This includes the ability to clearly explain issues of reliability, scalability, and extensibility with respect to the overall solution space).
Mature design skills, can articulate and explain tradeoffs at various scales (application, system, department, and enterprise) to the customer in a credible way during each phase of a project. Can educate the team, specialists, architects and Sr. Architects to think along those lines.

Discipline: Technology

Position Name: Vice President of Technology

Job Summary

The Vice President of Technology splits responsibilities in four major areas: guidance to Sapient multidisciplinary teams, help in the sales and sales strategy efforts, guidance to clients on an enterprise level, driving internal change at Sapient. To the multidisciplinary teams: It is critical that the Vice President of Technology be able to understand the constraints and opportunities that are across the industry that the VP serves. The VP will create and evolve a structure within a client industry in order to: (1) foster a growth engine for people interested in technical roles within that industry; (2) ensure that project execution and risk management within the industry meets Sapient standards; (3) drive innovation, strategic alliances, and reuse throughout the industry; (4) build a culture of technical excellence within the industry. It is our collective vision that clients look to Sapient for guidance and understanding for how technology can be an enabler in the new economy. Vice Presidents of Technology must be ready to discuss with CIO/CTO level executives many different facets of the enterprise, including technology choices and their implications. Vice Presidents of Technology will be members of the Solution Architecture Leadership Team (SALT). SALT is a central point for technically focused internal change within Sapient, which includes the four points made above. This role requires the ability to build an infrastructure that will grow people, allowing the industry to become self sufficient in terms of risk management, and project execution. The Vice President of Technology is a critical ambassador of Sapient to teams, clients and the computing industry. Finally the Vice President of Technology is a role model for mentoring of the technical staff, by actively mentoring Directors of Technology, Enterprise Technology Specialists, Sr. Architects, Architects, Sr. Engineers, and showing them how to become both mentors and leaders.

Job Requirements

Superior written and oral communication skills are needed to affect change and influence customers.
Strong desire for creativity and innovation that can be channeled into building an organization that values learning growth in addition to delivery.
Able to lead diverse groups and multiple teams in a fast paced multi-disciplinary environment, helping them to focus on the value propositions laid out in the larger plans.
Able and willing to mentor diverse set of people in areas such as development practice, business industry and computing industry trends.
Strong time management and interpersonal skills. Can advise and teach these skills with respect to all roles.
9+ years experience in some combination of enterprise architecture, systems integration, package implementation and interactive design, including playing the role of an Architect on a number of projects in all aspects of the lifecycles. It would be helpful if the candidate has held management responsibilities.
Broad knowledge of multiple technologies that include familiarity with legacy mainframe systems as well as modern technology platforms. Has acquired knowledge of the history of commercial computing and its trends. Can put radical new changes in perspective and help an organization cope with rapid and discontinuous change. Can envision applications for new wireless technologies.
Strong Experience with full life cycle approaches, and able to guide the Sapient industry to assimilate and synthesize the multi-disciplinary methods.
BS/BA degree in a related computer science or information technology field or equivalent experience.
Strong familiarity/expertise with the end-to-end implications and technologies of large scale networked systems is required. (This includes the ability to clearly explain issues of total cost of ownership with respect to the overall solution space).
Mature abstraction skills, can articulate and explain tradeoffs at various scales (system, department, enterprise, and industry) to the customer in a credible way during each phase of a project. Can educate a Sapient industry to think along those lines.

Discipline: Technology

Position Name: Technical Specialist

Job Summary

The Technical Specialist role is characterized by a strong focus on a technology area or discipline. Examples include (discipline: an experienced DBA or Data Architect), (technology area: a specialty in middleware products such Microsoft MTS, or a CORBA based equivalent, or a business package that requires Sapient integration services). This role is the first position in the focused technical track, where management skills are less emphasized and deep technical knowledge is required. The role requires strong acumen in a product suite that a team would use to implement a technology solution. It is expected that the person playing the role would be able to act as the team expert for this product suite, and could be the point of contact between the vendor and the team for difficult problem resolution. Less emphasis on management does not preclude strong communication and interpersonal skills. This role would be on par with the Sr. Engineer role, and the technical specialist will be dedicated to a team in most cases.

Key Objectives

Act as a key driver of design decisions around a product suite, based upon knowledge of the products capabilities and drawbacks. Takes the desires of design and grounds them in the reality of technical considerations.
Will be familiar with the internals of a product suite through experience, reading and by taking available courses.
Can write points of view on the applicability of a product offering based upon the requirements of the client that the solution is being built for.
Can assist team in designing test harnesses, and integration debugging of the product suite.
Can assist in cross product evaluations of similar products that the candidate is not familiar with, but knowing how frame a test environment, and knowing the typical pitfalls that a product in this solution space will have.
Can act as a first line of support for the team when the product suite does not appear to perform as advertised. Is able to provide vendor with unambiguous evidence of product malfunction, and then work with the vendor in furthering the investigation.

Job Requirements

Strong written and oral communication skills
Strong desire for creativity, innovation, and understanding a product domain deeply.
Enjoys hands on work.
Demonstrated ability to delve into detail when solving complex problems.
Able to work in a fast paced multi-disciplinary team environment, can be open-minded and can balance the acquisition of deep knowledge with the larger project needs.
BS/BA degree in computer science or information technology and 2+ years experience in systems integration, package implementation and/or interactive design as an Engineer or equivalent role.
Knowledge of multiple technologies, including but not limited to, CGI, HTML, DHTML, XML, NAS, JavaScript, Java, VBScript, Visual Basic, PL/SQL, Oracle Developer 2000 tools, C/C++, Perl, TCL, RDBMS, CORBA, COM/DCOM, Flash, Shockwave, E-commerce packages (MS Site Server, BroadVision, etc)
Proven technical leadership capabilities in multi-product suite environment
Familiar with developing and debugging in a distributed environment
Experience designing and using relational databases is helpful. This is required if the candidate experience is in middle/backend technologies.
Ability to lead problem determination and identification efforts during development and implementation.

Discipline: Technology

Position Name: Senior Technical Specialist

Job Summary

The Senior Technical Specialist role is characterized by a strong focus on a technology area or discipline. Examples include (discipline: an experienced Data Architect, Object Modeling Specialist, Process/ Lifecycle Consultant), (technology area: a specialty in an entire middleware product suite such as the DNA offerings of Microsoft, or a CORBA based equivalent such as BEA s M3, or a suite business oriented packages that require Sapient integration services). This role would be able to lead the evaluation of a product suite known to the individual against competing products in the same product space. A Senior Technical Specialist would be a companion role to the Architect for the resolution of a technology solution. It is expected that the person playing the role would be able to act as the team expert for this product area, not just the product suite, and could be the point of contact between various vendors and the team for difficult problem resolution. Less emphasis on management does not preclude strong communication and interpersonal skills. This role would be on par with the Architect role, and might require dedication to a team. Under certain circumstances the person playing this role would be most effective for Sapient when helping multiple teams, especially if specializing in a discipline.

Key Objectives

Driver of design decisions around a product suite and its integration in the overall solution, based upon knowledge of the product's capabilities and drawbacks. Educates team and client about the feasibility of the technical implementation.
Will be familiar with the internals of a product suite through experience, reading and by taking available courses. Will have passed the available certification exams for the product suite.
Can communicate points of view on the applicability of a product offering based upon the requirements of the client that the solution is being built for. Can be an advisor to the client in that solution space.
Can drive the team in designing the integration plan for the product suite with respect to the entire solution, using Sapient standards where applicable
Can drive cross product evaluations of similar products that the candidate is not familiar with, by knowing how to frame a test environment, and knowing the typical pitfalls that a product in this solution space will have.
Can act as a liaison for the team when the product suite does not appear to perform as advertised. Is able to build relationship with vendors and drive the gathering of unambiguous evidence of product malfunction, and then work with the vendor in developing solutions that meet the teams needs (short and longer term).
Ensure that the product implementation and the integration work Sapient is providing will meet implicit (e.g. maintainability, scalability) and explicit (client drivers) quality factors.
Keep abreast of developing trends and issues in the product space that includes how the products will evolve, the competition, how the products will be positioned and utilized. Can provide input to strategy and alliance discussions at Sapient.

Job Requirements

Strong written and oral communication skills
Strong desire for creativity, innovation, and understanding a product domain and it s competitive environment deeply.
Demonstrated ability to delve into detail when solving complex problems, but is mature enough to communicate status regularly and know when problems need to be escalated.
Able to frame scope of work in a fast paced multi-disciplinary team environment can be open-minded and can balance the acquisition of deep knowledge with the larger project needs.
4+ years experience in systems integration, package implementation and/or interactive design
Knowledge of multiple technologies, including but not limited to, CGI, HTML, DHTML, XML, NAS, JavaScript, Java, VBScript, Visual Basic, PL/SQL, Oracle Developer 2000 tools, C/C++, Perl, TCL, RDBMS, CORBA, COM/DCOM, Flash, Shockwave, E-commerce packages (MS Site Server, BroadVision, etc). Understands how to create an environment that validates end-to-end functionality, even if that is not the individual specialty.
Proven technical leadership capabilities in a multi-product suite environment, in terms of development, integration, testing, and deployment.
BS/BA degree in a related computer science or information technology field or equivalent experience
Familiar with developing and debugging in a distributed environment
Experience designing and modeling complex structures and interactions is preferred. Experience in Modeling of Object concepts and relational databases are required if the candidate experience is in middle/backend technologies.
Ability to lead problem determination and identification efforts during development and implementation. Needs to have interpersonal and organizational skills to work with product vendors in order to drive the creation of solutions when their products have defects.

Discipline: Technology

Position Name: Domain Expert

Job Summary

A Domain Expert would be equivalent to a Sr. Architect with a possible expansion to Director of Technology. The Domain Expert is in the Technical Specialist track role, and is characterized by a strong focus on a key technology solution area and it the disciplines associated with it. Examples include (discipline: an experienced Information Engineer, Enterprise Architect, Process and Lifecycle Expert), (technology area: a specialty in the entire middleware product area for Distributed Transaction Processing which would include an understanding of the depth and breadth of the multiple offerings that can provide solutions, or a breadth business oriented packages that require Sapient integration services). This role would be able to establish a valid evaluation process of a product area (e.g. WorkFlow Management and Rule Based Systems, or Database Technologies) in order for Sapient to make decisions about what core technology alliances to pursue. An Domain Expert would contribute in the creation of points of view around an entire product space that is vital to technology solutions on an Enterprise level. It is expected that the person playing the role would be able to act as an expert for the entire product area, providing enterprise wide perspectives, and would be a point of contact between various vendors and Sapient when determining product viability and strategic direction. Less emphasis on management does not preclude strong communication and interpersonal skills. This role would be at least on par with the Sr. Architect role, and might require dedication to an industry. Under certain circumstances the person playing this role would be most effective for Sapient when helping multiple industries or disciplines.

Key Objectives

Driver of key design tradeoff decisions about product offerings of various product suites and it s integration in the overall solution. Educates team and client about the feasibility of the technical implementation. Finds ways to educate Sapient about those decisions.
Will be familiar with the internals of a key product suite that supports the creation of technology solutions. Will be able to abstract and extrapolate the key concepts of the general product area for use by Sapient. Will be able to articulate practical areas where Sapient can add value through frameworks based on certain product suites. Can act as a certified advisor of a product suite to teams and clients.
Can communicate points of view on the applicability of a product offering based upon the requirements of the client that the solution is being built for. It is expected that the candidate can hold these discussions about interdepartmental and enterprise wide integration. Should be an advisor to the client in that solution space.
Can provide the conceptual framework for multiple teams in designing the integration plan for product suites in a number of product areas with respect to the entire solution,
Can drive cross product evaluations of products that the candidate is not familiar with. Will teach teams how to frame a test environment, and about the typical pitfalls that products in this solution space will have.
Can act as a liaison for a team when the product suite does not appear to perform as advertised. Is able to build relationship with multiple vendors simultaneously and drive the gathering of unambiguous evidence of product malfunction, and then work with the vendor in developing solutions that meet the teams needs (short and longer term).
Ensure that the product implementation and the integration work Sapient is providing will meet implicit (e.g. maintainability, scalability) and explicit (client drivers) quality factors. This will be done through participation in the quality review process, with active mentoring and hands on work as appropriate.
Keep abreast of developing trends and issues in the product space that includes how the products will evolve, the competition, how the products will be positioned and utilized. Is expected to drive strategy and alliance discussions at Sapient. Is expected to actively seek out solutions and evaluate vendors for appropriate sapient usage.
Is expected to be able to appear in public at conferences to talk about technical topics of interest while representing Sapient.

Job Requirements

Strong written and oral communication skills. Must have ability to communicate to the entire company via papers and presentations.
Strong desire to advance Sapient s acumen in key technology areas.
Feels comfortable with hands on work, but can advance knowledge in a number of ways. Is willing to craft content for training classes. Can participate as a trainer for internal classes.
Demonstrated ability to delve into detail when solving complex problems, and can guide teams as to when to escalate, and participate in the technical aspects of problem when escalated.
Able to set technical direction and provide innovation in a fast paced multi-disciplinary environment. Can incorporate new ideas and constructs dynamically when dealing with complex problems
4+ years experience in systems integration, package implementation and/or interactive design, reflecting deep understanding of the computing industry, it s history, it s tendencies. Understands software and design engineering principles and can place it in a framework of the multi-disciplinary eBusiness solution space.
Knowledge of multiple technologies, including applicability to eBusiness, and large-scale integration and deployment issues. Is able to speak credibly of trends and strategies and place current fads in perspective. Understands the essence of operating systems, network software, rules engines, transaction processing, distributed computing.
Proven technical leadership capabilities in a multi-product area environment, in terms of development, integration, testing, and deployment. Can guide teams with approaches to building technical and business frameworks, and developing evaluation processes for product areas.
BS/BA degree in a related computer science or information technology field or equivalent experience, a true computing professional.
Familiar with process and structural patterns of large scale systems, and can guide teams in designing around common pitfalls
Experience designing and modeling complex structures and interactions is required. Experience with design and/or architectural principles and patterns and the implications of their deployment are required.
Needs to have interpersonal and organizational skills to work with multiple product vendors simultaneously in order to drive the creation of solutions to pressing problems in tight timeframes.

Discipline: User Experience

Position Name: Director, Graphic Design

Job Summary:

The Design Director oversees the design phase of our projects and is responsible for driving innovative design solutions to completion. Leads teams in order to conceptualizes and executes designs in support of information technology solutions. Leads creative sessions with customer, writers and internal staff to determine project requirements. Develops creative concepts and communicates direction to the graphic artist to produce thumbnail sketches and comprehensive layouts. Prepares job estimates and production calendars..

Key Objectives

Manage and direct a team of designers in developing concepts for Web sites
Provide direction to designers in regards to overall design, navigation and functionality of the site.
Present design concepts and rationale behind these concepts to our clients in either face-to-face meetings or via conference calls
Provide the Program Management written creative briefs, budgeting and scheduling information and general input regarding proposals.
Mentor and lead designers on projects.

Requirements

A fundamental understanding of user-centered design.
Extensive knowledge of the latest design tools, including Photoshop, Illustrator, Director, After Effects, Flash
Extensive knowledge of information design, site structure, and way-finding methodologies.
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.
4+ years increasing responsibility for identity design and packaging and/or online design, information design, and interactive design.
2+ years experience managing design teams on projects of a varied nature.

Discipline: User Experience

Position Name: Senior Designer

Job Summary:

The Senior Designers create concepts, execute designs, and maintain design concepts through all phases of a project. Under minimal direction, conceptualizes and executes designs for user interface and usability solutions in support of information technology projects. Leads creative sessions with customer, writers and internal staff to determine project requirements. Develops creative concepts and communicates direction to the graphic artist to produce thumbnail sketches and comprehensive layouts. Prepares job estimates and production calendars.

Key Objectives:

Create design comps, present them to clients, and provide direction to designers and the production team.
Complete competitive research and analysis.

Requirements:

Senior Visual Designers must be conceptual, strategic, and client-savvy.
Candidates must have at least two years Web design experience
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.

1 3 years experience with Typography, Identity Design, Packaging and/or online design, information design and interactive design.

Expert skills in Adobe Illustrator and Photoshop, and a strong understanding of designing site architectures, user interfaces, and intuitive navigation schemes.

Discipline: User Experience

Position Name: Graphics Designer

Job Summary:

This position is responsible for providing creative assistance and support to the design team as required throughout the various stages o the design process. Under general direction, conceptualizes and executes designs for user interface and usability solutions in support of information technology projects. Leads creative sessions with customer, writers and internal staff to determine project requirements. Develops creative concepts and communicates direction to the graphic artist to produce thumbnail sketches and comprehensive layouts. Prepares job estimates and production calendars.

Key Objectives

Create and develop concepts
Refine directions
Create comps, some electronic production and presentation materials
Strong verbal communication skills

Requirements

Extensive knowledge of Photoshop, Illustrator and QuarkXpress, working knowledge of Director (or other interaction development tools).
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.
0 2 years experience with Typography, Identity Design, Packaging and/or online design, information design and interactive design.

Discipline: User Experience

Position Name: Director, Information Architecture

Job Summary:

The Information Architecture Director provides high-level guidance and support to Senior Information Architects and Information Architects working on multiple projects, while contributing to the overall direction and scope of large projects. In addition to these delivery-focused responsibilities, the Information Architecture Director acts as a discipline representative to both clients as well as internal audiences. The Information Architecture Director is expected to contribute to the ongoing development of Sapient s Information Architecture methodology and tools, and will be expected to communicate those new developments through training, documentation, and presentation.

Objectives:

Contribute to the high-level strategic direction, vision and scope of multiple projects.
Guide the Senior Information Architects to define high-level site functionality, navigation, interaction, site architecture scheme and data flow.
Understand and document existing client business processes and rules while translating strategies into functional design.
Understand and document relationships and dependencies among client Internet properties.
Work with Designers, Technologists, and User Researchers to ensure the delivery of highest quality, leading-edge solutions for clients.
Provide input and direction for User Research and Usability test plans and strategies.
Analyze user tasks and develop task models and usage scenarios.
Create and document ideas and solutions through various types of deliverables.
Plan and facilitate Information Architecture focused client work sessions.
Direct creation of presentation materials.
Provide input for user research and usability test plans.
Play a major role in the growth and strategic direction of the IA discipline as a whole.
Manage and direct Information Architects and Senior Information Architects across multiple projects.
Participate in resource allocation and hiring processes.
Hire and direct the work of outside consultants and vendors as appropriate.

Requirements:

Fluency in the principles of Information Architecture, Usability, and UI/Web design.
Solid Web development experience.
Superb written and oral presentation skills.
Proven team and project management experience.
Knowledge of Microsoft Project, Word and Excel; Adobe Illustrator, and Photoshop; Quark Express and HTML page creation tools.
Experience leading multi-disciplinary teams to deliver quality work on time and on budget
Bachelor's degree required. Advanced degree (BA, BFA, MFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, significant relevant work experience in any of the above areas may substitute for advanced degree.
3-4 years Information Architecture experience for the Web, including e-commerce or highly functional Web-based applications.
Excellent client management and presentation skills.

Discipline: User Experience

Position Name: Senior Information Architect

Job Summary:

The Senior Information Architect works to translate client business rules and practices into functional requirements for large, complex web-based projects. Merging various disciplines such as UI Design, Development, Usability, Strategy, Systems Integration, and Information Science, the Senior Information Architect is responsible for determining the structure and user experience of the project. The Senior Information Architect authors the documentation that serves as the blueprint for site development, content management, and QA by the various members of a project team. While the Senior Information Architect is not responsible for determining the system architecture as a whole, a key part of the Senior Information Architect 's responsibility lies in planning the manner in which the front-end of the site will interact with the underlying systems.

Objectives:

Contribute to the overall strategic direction and vision of the project.
Analyze and appropriately scale project scope.
Understand and document relationships and dependencies among client Internet properties.
Define site functionality, navigation, interaction, site architecture scheme and data flow.
Understand and document existing client business processes and rules while translating strategies into functional design.
Assess and document current site functionality and structure.
Analyze user tasks and develop task models and usage scenarios.
Create and document ideas and solutions through various types of deliverables.
Direct and/or lead creation of presentation materials.
Work with designers, technologists, and user researchers to ensure user interface reflects client, user, and design requirements.
Provide input and support for user research and usability test plans.
Work with members of the Technology team to ensure technology supports proposed functionality.
Establish indexing and organizational schemes for QA, Asset Management, and Change Management.
Plan and facilitate Information Architecture focused client work sessions.
Manage and direct Information Architects on the project.
Monitor and direct the work of outside consultants and vendors as appropriate.

Requirements:

Background or knowledge of UI Design, Usability, or Human Computer Interaction and experience with user-centered design methods.
A strong understanding of Internet technologies including DBs, e-commerce, client-server, and front-end technologies like HTML, JavaScript, DHTML, CSS, and ActiveX.
Solid, hands-on experience in web development ideally including hand-coded html, graphic asset production, and some client or server-side scripting.
Strong business acumen with a focus on strategic analysis.
Superb oral and written communication skills.
Proven experience in leading and being a part of multidisciplinary team.
Knowledge of Microsoft Project, Word and Excel; Adobe Illustrator, and Photoshop; Quark Express and HTML page creation tools.
Experience with research techniques such as interviewing and observations.
Bachelor's degree required. Advanced degree (BA, BFA, MFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, significant relevant work experience in any of the above areas may substitute for advanced degree.
1-2 Years Information Architecture, HCI, or Usability experience with a Web focus.
An appreciation for Design, preferably with hands-on design experience.
Strong problem-solving skills, an investigative mentality, and a capacity for strategic and associative thinking.
Some project or team management experience.

Discipline: User Experience

Position Name: Information Architect

Job Summary:

The Information Architect functions as a member of the core project team and is responsible for assisting in the development, documentation, and quality assurance of functional components for complex, leading-edge web solutions. Working with Senior Information Architects, members from Strategy, Content, Design, and User Research disciplines, the Information Architect translates business/user requirements into functional definitions and develops interface recommendations for web sites and web applications

Objectives:

Perform competitive analysis.
Access and document current site functionality and structure.
Gather and document client business requirements.
Work with the Senior Information Architects to define site functionality, navigation, interaction, site architecture scheme and data flow.
Assist in the production of documentation.
Create and maintain indexing schemes for assent management, copywriting, quality assurance and front-end development.
Analyze user tasks and develop task models and usage scenarios.
Assist creation of presentation materials.
Provide support for user research and usability test plans.
Coordinate between the Information Architecture discipline and other discipline representatives on the project team.

Requirements:

0-2 years experience and a Background or interest in HCI, UI design, or Usability
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.
A broad understanding of the web and its associated technologies. Familiar with the features and limitations of technologies like DHTML, CGI, TCP/IP, relational databases, and general client/server architecture.
Hands on experience building web sites using hand-coded HTML in a professional or academic setting.
A strong business sense; superb organizational and logic skills; an eye for detail.
Excellent written and oral communication skills.
Experience working on projects with large teams of people and shared responsibilities.
Knowledge of Microsoft Project, Word and Excel; Adobe Illustrator, and Photoshop; Quark Express and HTML page creation tools.

Discipline: User Experience

Position Name: Director, Content Strategy

Job Summary:

The director focuses on business and discipline development, including advocating for content involvement in projects, fostering the growth of the content discipline, and increasing client and company recognition of the need for quality content. Oversees three entwining tracks of content: Strategy, Editing, and Management.

Key Objectives

Educating clients and staff about the need for content
Advocating for content input into projects
Increasing the quality of writing across the company
Overseeing recruiting strategy and final hiring selection
Working with team members on individual project plans and needs
Advising content team members on specific project concerns
Mentoring the professional development of content strategists and writers
Serving as professional peer to creative directors for visual and information design

Requirements

Extensive publishing and/or producer experience (offline and online)
5 or more years developing content strategies for various media, including the Internet
Bachelor's degree required. Advanced degree (MA, Ph.D.) in the social sciences (Anthropology, Sociology, Psychology, Linguistics), humanities, business, or human centered design preferred. A Bachelor s degree in any of the above plus significant relevant work experience may substitute for advanced degree.
Excellent client relations skills (minimum 2 years)
Excellent business, technical, nonfiction or marketing writing and editing skills (minimum 7 years)
Minimum 3 years managing writers, editors and Internet content specialists
Proven ability to mentor and grow team members skills and career paths Director of content strategy

Discipline: User Experience

Position Name: Senior Content Strategist

Job Summary:

Acts as content discipline liaison to the rest of creative and technology teams for client projects; serves as bridge and overseer to strategists or senior writers on several client projects; and/or leads content staff on complex projects; works to raise the profile of content discipline/participation throughout the company

Key Objectives

Developing content strategies based on a thorough understanding of client s audience(s), business drivers and other business requirements and goals
Collaborating with visual and information design team members to build integrated user-focused offerings
Familiarity with user interface principles and usability
Educating clients about creating content, including staffing and content management
Advising content team members on specific project concerns
Working with business development, program managers to estimate resources and schedules for individual projects
Crafting editorial voice
Overseeing development of content migration plans
Helping to develop content as a discipline, including training, interviewing, mentoring

Requirements

Minimum 5 years of increasing responsibility in publishing environment(s)
Bachelor's degree required. Advanced degree (MA, Ph.D.) in the social sciences (Anthropology, Sociology, Psychology, Linguistics), humanities, or human centered design preferred. A Bachelor s degree in any of the above plus significant relevant work experience may substitute for advanced degree.
Creating content strategies for various media, including the Internet
Writing and/or conceptualizing marketing messages
Working with writers, editors and content managers
Excellent client relations skills
Excellent business, news, technology or marketing writing and editing skills
Communication and team skills

Discipline: User Experience

Position Name: Content Strategist

Job Summary:

Researches and conceptualizes strategy on one or two client projects simultaneously and creates it directly or in tandem with a senior editor.

Key Objectives

Developing content strategies based on a thorough understanding of client s audience(s), business drivers and other business requirements and goals
Collaborating with visual and information design and user research team members to define and address user needs for integrated offerings
Familiarity with user interface principles
Identifying and developing content launch set
Overseeing content QA
Working with IA, design, and user research to define and address user needs
Understanding post-launch publishing needs
Crafting editorial voice
Assisting in development of content migration plan

Requirements

2-4 or more years solid writing or editing experience for business, news or service publications and the Internet
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.
Working with creative and production teams to produce final product or publication
Excellent communication skills and solid business/news/technical/marketing writing and editing skills
Ability to work as sole content contributor

Discipline: User Experience

Position Name: Content Manager

Job Summary:

Works with content strategy, production and technology to develop client-focused systems for launching a site, publishing beyond launch, and/or related client communications to their audiences.

Key Objectives

Assessing client needs and assisting in development or adaptation of content management systems that will support desired publishing environment within the client s capabilities
Recommending process solutions for clients publishing environments, including development of visuals, diagrams and other information tools (e.g., workflow, BV overview, editorial schedules)
Creating standards for content delivery to implementation team
Learning the relevant aspects of content management solutions that we create or build for clients in order to teach them how to maintain their sites
Researching workflow issues in relation to changing technology and the needs of transitions from non-Content Management System (CMS) to CMS processes
Keeping abreast of new and changing content management and workflow solutions
Understanding client s audience, business drivers, other needs

Requirements

Extensive use of Word style sheets and Excel workbooks; good understanding of HTML and BBEdit or similar formatting/text publishing tools
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.
Ability to work well with team members and clients in developing suitable processes and systems
Solid understanding database functionality within a publishing environment
Excellent organizational skills, an eye for detail, and the ability to meet deadlines
Excellent client relations skills
Excellent writing and editing skills
Minimum 2- 3 years experience in Internet-related work-flow, project management, production or publishing for business or consumer services and products

Discipline: User Experience

Position Name: Senior Editor

Job Summary:

The senior editor oversees quality control within Sapient, and works closely with business development, project teams, production, and visual and information design to ensure excellence of all copy that travels throughout the company or to clients.

Key Objectives

Developing processes to ensure that work (proposals, deliverables, reports, style guides, sites, sections, nomenclature, etc. ) done for client goes through content QA
Setting standards of style and usage, and disseminating them through Sapient
Educating all relevant Sapient staff on the value of quality control so as to ensure such processes and standards are recognized and followed
Working with project teams to present consistent facts and formatting
Line and copy editing as needed; making corrections in appropriate medium
Focused business or competitive research as needed for proposals, presentations and site development
Working with content team, develop company-wide style guide for usage, terminology, spelling, acronyms.

Requirements

Minimum of 2-3 years experience in communications: editing, proofing, rewriting business documents, correspondence, promotional materials and/or marketing collateral
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.
Self-directed, able to work under general supervision
Ability to work well with a team
Ability to meet deadlines
Excellent organizational skills and an eye for detail
Excellent skills in Word, appropriate editing and formatting tools, and Internet
Familiarity with Internet resources and search tools relevant to client needs, style development, formatting, production and publishing

Discipline: User Experience

Position Name: Editor

Job Summary:

The editor works with the members of business development, project teams, production, and visual and information design to ensure excellence of all client-related copy.

Key Objectives

Copyediting all documents related to client work for grammar, style, spelling and clarity
Ensuring consistency across project documentation, from grammar and style to message
Working with colleagues to edit, revise and improve as needed
Line editing and/or rewriting, as needed
Final proofing and/or final revisions based on the proofing of others
Making sure documents are in final client-ready format
Maintenance and updating of corporate style guide

Requirements

Minimum 2 years copyediting experience in publishing environment
Bachelor's degree required. Advanced degree (BA or BFA) in graphic design, interface, information, interaction design, design planning, literature, communications, or human centered design preferred. Additionally, relevant work experience in one or two of the above areas may substitute for advanced degree.
Self-directed, able to work under general supervision under tight deadlines
Good grasp of basic HTML, Word style sheets and Excel workbooks
Ability to interact and collaborate with various team members and clients as required

Discipline: User Experience

Position Name: Director, User Experience

Job Summary

The Director, User Experience has high-level responsibility for understanding, planning and designing all aspects of the user (consumer or customer) experience. This individual should assume the role of the client s trusted advisor on all matters regarding the appropriate User Experience. For both clients and project teams, we expect this Director can frame the business value of understanding user experience and can convey this value to meet the client s business goals and objectives.

The Director, User Experience is expected to engage comfortably with a spectrum of User Experience methods and processes. This Director a) understands how to guide the research as a basis for building models that represent how experience is organized, b) how to surface implications from the research and plan appropriate steps to the solution development, c) directs the creation of the solutions so that useful, usable and desirable form is given to the research, strategy and ideas, d) drives iterative evaluative processes as needed.

Key Objectives

Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.)
Develops relationships with and ensures the appropriate participation of key client stakeholders and client executives
Work with delivery teams at the outset of a project to develop a program research agenda (building research plans and protocols, create analysis tools, and setting deliverable targets)
Assess client s existing research assets and processes relative to desired business goals
Set project s analytic objectives and provide high-level direction for analysis and story development
Consult throughout the life of the project to ensure the quality of data, analysis, and modeling
Develop appropriate models that represent how experience is organized as outcomes of the research
Ensure the delivery of relevant research products (quantitative, qualitative)
Develop clear articulation of new/changed/ user experience that will drive a business objective
Develop specific solution plans that enable new experiences and meet business objectives
Frame the systems of user touch points and relative purpose within overall user strategy
Drive all aspects of solution development including but not limited to information architecture, interaction flow, nomenclature, instructional copy, navigational structure, visual design, product and service specifications
Ensure that the impact of the User Experience solution upon the client s brand is addressed through collaboration with (Brand) Strategy and appropriate recommendations are made for any necessary brand development work
Ensure integrated User Experience solution across channels

Requirements

Bachelor's degree required. Advanced degree (MA, Ph.D.) in the social sciences (Anthropology, Sociology, Psychology, Linguistics), humanities, business, or human centered design preferred. A Bachelor s degree in any of the above plus significant relevant work experience may substitute for advanced degree..

Discipline: User Experience

Position Name: Experience Lead

Job Summary

The Experience Lead (Xlead) is responsible for the day-to-day management of the Experience Modeling (XMod) team throughout project engagement. As a dedicated member of the Experience Modeling delivery team, the XLead ensures the successful delivery of XMod work within the context of the extended multi-disciplined engagement. The Experience Lead has direct management responsibilities and guides and defines the team's work on a daily basis. He or she leads the development of the XMod team's work plan and helps them achieve the objectives of the client and account team. The Experience Lead works closely with the discipline's Directors to create research and work plans, direct fieldwork, and guide analysis and development of the model and overall story. The Experience Lead also acts as a primary advocate for the XMod process and utilizes tools and resources effectively and appropriately. Within project engagements, the XLead has opportunities to further refine these processes, and is responsible for communicating them to the rest of the discipline.

Key Objectives

Assess client s existing research assets and processes relative to desired business goals
Develop appropriate models that represent how experience is organized as outcomes of the research
Ensure the delivery of relevant research products (quantitative, qualitative)
Develop clear articulation of new/changed/ user experience that will drive a business objective
Develop specific solution plans that enable new experiences and meet business objectives
Frame the systems of user touch points and relative purpose within overall user strategy
Drive all aspects of solution development including but not limited to information architecture, interaction flow, nomenclature, instructional copy, navigational structure, visual design, product and service specifications
Ensure that the impact of the User Experience solution upon the client s brand is addressed through collaboration with (Brand) Strategy and appropriate recommendations are made for any necessary brand development work

Requirements

Bachelor's degree required. Advanced degree (MA, Ph.D.) in the social sciences (Anthropology, Sociology, Psychology, Linguistics), humanities, business, or human centered design preferred. A Bachelor s degree in any of the above plus significant relevant work experience may substitute for advanced degree.

Discipline: User Experience

Position Name: Experience Modeler

Job Summary

The Experience Modeler brings a theoretical and interpretative perspective to Sapient project work. As a member of Sapient project teams, the Experience Modeler contributes to the effort to understand user experience and to build models of experience that drive client solutions. The Experience Modeler is fluent in the principles and methods of XMod's Experience Research and is able to participate in all phases of Experience Research project work, including: research planning; data collection; analysis; model building; deliverable development; and client presentations. The Experience Modeler works with the project team's Delivery management.

Key Objectives

Assess client s existing research assets and processes relative to desired business goals
Develop appropriate models that represent how experience is organized as outcomes of the research
Ensure the delivery of relevant research products (quantitative, qualitative)
Develop clear articulation of new/changed/ user experience that will drive a business objective
Develop specific solution plans that enable new experiences and meet business objectives
Frame the systems of user touch points and relative purpose within overall user strategy
Drive all aspects of solution development including but not limited to information architecture, interaction flow, nomenclature, instructional copy, navigational structure, visual design, product and service specifications
Ensure that the impact of the User Experience solution upon the client s brand is addressed through collaboration with (Brand) Strategy and appropriate recommendations are made for any necessary brand development work

Requirements

Bachelor's degree required. Advanced degree (MA, Ph.D.) in the social sciences (Anthropology, Sociology, Psychology, Linguistics), humanities, or human centered design preferred. A Bachelor s degree in any of the above plus significant relevant work experience may substitute for advanced degree.

Discipline: User Experience

Position Name: Senior Experience Modeler

Job Summary

The Senior Experience Modeler brings a theoretical and interpretative perspective to Sapient project work. As a member of Sapient project teams, the Senior Experience Modeler leads the effort to understand user experience and to build models of experience that drive client solutions. The Senior Experience Modeler is an expert in the principles and methods of XMod's Experience Research and is able to lead all phases of Experience Research project work, including: research planning; data collection; analysis; model building; deliverable development; and client presentations. In the course of a project, the Senior Experience Modeler holds primary responsibility for content development and project quality, and works with the team's Delivery management. The Senior Experience Modeler with an assessment focus brings a user-centered design (UCD) and usability-engineering perspective to the design of e-commerce solutions. He or she is an expert in user-centered design and usability engineering techniques. The Senior Experience Modeler with an assessment focus has the primary responsibility for identifying appropriate UCD and usability techniques, and assuring that they are applied effectively. He or she is also expected to contribute substantially to the development of the Experience Modeling discipline and connect assessment research with other XMod research capabilities (ethnography and context research).

Key Objectives

Assess client s existing research assets and processes relative to desired business goals
Develop appropriate models that represent how experience is organized as outcomes of the research
Ensure the delivery of relevant research products (quantitative, qualitative)
Develop clear articulation of new/changed/ user experience that will drive a business objective
Develop specific solution plans that enable new experiences and meet business objectives
Frame the systems of user touch points and relative purpose within overall user strategy
Drive all aspects of solution development including but not limited to information architecture, interaction flow, nomenclature, instructional copy, navigational structure, visual design, product and service specifications
Ensure that the impact of the User Experience solution upon the client s brand is addressed through collaboration with (Brand) Strategy and appropriate recommendations are made for any necessary brand development work

Requirements

Bachelor's degree required. Advanced degree (MA, Ph.D.) in the social sciences (Anthropology, Sociology, Psychology, Linguistics), humanities, or human centered design preferred. A Bachelor s degree in any of the above plus significant relevant work experience may substitute for advanced degree.

Discipline: Fusion Workshop

Position Name: Lead Facilitator

Job Summary

The lead facilitator runs the meeting or workshop working with participants to achieve overall objectives and to address client s/participants drivers. The lead facilitator is vested in the outcomes of the meeting and has content and subject matter expertise. He/she may also be the project manager/team lead. The lead facilitator facilitates checkpoints and main room discussions. Directs and conducts research necessary to develop and revise comprehensive materials for use in preparation for and during workshops. Leads the preparation of all material (workshop outline, background material, and session aids) for use during the workshops. Provides daily supervision and direction to staff. Demonstrates excellent interpersonal written and oral communication skills. Maintain currency in the area of expertise and will be expected to function as an expert in facilitation.

Key Responsibilities

Runs larger, more complex workshops (10 or more participants) and leads workshop team
Works with client drivers to achieve workshop objectives
Prepares the agenda and objectives
Manages time in order to achieve objectives; manages participation, energy and group dynamics in the room
Ensures content is of high quality and is applicable; adds value with industry and process expertise
Facilitates most checkpoints and large group discussions; closes on breakout topics and daily agenda
Partners with recorders to ensure information is captured accurately and of high quality
Ability to identify, scope and analyze key business problems providing significant and creative solutions
Establish and maintain effective relationships with senior executives at the Executive VP, CEO/COO/CFO level
Lead and manage complex workshop engagements with multi-disciplinary teams
Consistently motivate, develop and mentor staff
Provide leadership in development of workshop products - create tools, codify methodologies, develop approaches and generally build an internal knowledge base
Participates in thought leadership in key functional and industry areas.

Job Requirements

Five years experience of which a minimum of two years must be specialized in the delivery of three or more facilitation and workshop engagements.
They should have experience in successfully delivering large, multi-skilled and complex requirements-driven workshop engagements.
The successful track record of engendering trust and loyalty in relationships with clients and Sapient team members.
An individual with strong leadership, management, written and oral communications skills.

Discipline: Fusion Workshop

Position Name: Facilitator

Job Summary

The facilitator runs the meeting or workshop working with participants to achieve overall objectives and to address client s/participants drivers. The lead facilitator is vested in the outcomes of the meeting and has content and subject matter expertise. He/she may also be the project manager/team lead/senior staff. Directs, develops and conducts research necessary to develop and revise comprehensive materials for use in preparation for and during smaller workshops and breakout sessions of larger workshops. Participates in the preparation of all material (workshop outline, background material, and session aids) for use during the workshops. Demonstrates excellent interpersonal written and oral communication skills. Maintain currency in the area of expertise and will be expected to function as a senior member of the facilitation team. Examples of types of Facilitator roles are:

Breakout Facilitator: The breakout facilitator facilitates breakout sessions focused on a specific topic and objective in a workshop.

Neutral Facilitator: A neutral facilitator focuses on managing the meeting process and group dynamics of the room in order to reach the objectives. The main distinction between the lead facilitator and the neutral facilitator is that the neutral facilitator does not have a high stake in the outcomes of the meeting and primarily focuses on the process and the participation of the group.

Key Responsibilities

Runs smaller workshops (less than ten participants) and leads workshop team
Works with client drivers to achieve workshop objectives
Prepares the agenda and objectives for single-focus workshops and breakout sessions of complex workshops
Manages time in order to achieve objectives; manages participation, energy and group dynamics in the room
Ensures content is of high quality and is applicable; adds value with industry and process expertise
Partners with recorders to ensure information is captured accurately and of high quality
Ability to identify, scope and analyze key business problems providing significant and creative solutions
Establish and maintain effective relationships with executives at the director and senior management levels
Consistently motivate, develop and mentor staff

Job Requirements

Two years experience of which a minimum of one year must be specialized in the delivery of 1 to 5 facilitation and workshop engagements.
They should have experience in successfully delivering small, multi-skilled and requirements-driven workshop engagements.
The successful track record of engendering trust and loyalty in relationships with clients and Sapient team members.
An individual with strong leadership, management, written and oral communications skills.

Discipline: Fusion Workshop

Position Name: Notetaker

Job Summary

A notetaker captures information discussed in a meeting on the whiteboard or electronically on a computer. Sometimes the facilitator is also the whiteboard recorder. Recorder and scribe are other commonly used names.
Before the meeting, determines what kind of documentation is needed/necessary before, during and after the meeting. The recorder is typically responsible for when and how information will be captured.
Information captured on the whiteboard validates participant s ideas and input, makes all information visible to the group and can be edited in the moment. Thus, ownership of the content and information is shared by the whole group, not just the facilitator and/or recorder.

Types of Recorders

Facilitator and Whiteboard Recorder

When the facilitator can manage the meeting process, group participation and content of the meeting
When there is minimal information to be captured on the whiteboard
When the number of participants is less than 10

Whiteboard Recorder

When there is a lot of information to be captured and the facilitator needs to focus on the group s participation (e.g., brainstorming ideas)
When you want to encourage and get more involvement from other meeting participants
When there are more than 10 or more participants in the meeting

PC/Laptop Recorder

When you need capture information on a computer in order to produce a presentation for a checkpoint, minutes from the meeting, client deliverable, historical documentation, etc.

Key Responsibilities

Captures and manages the content and information of a group discussion on the whiteboard and computer
Follows direction and content of discussion
Captures issues, action items, next steps and assumptions
Partners with facilitator to ensure content is of high quality and accurate

Job Requirements

They should have experience in successfully delivering large, multi-disciplinary engagements.
The successful candidate will engender trust and loyalty in relationships with clients and Sapient team members.
An individual with strong leadership, management, communications, and coaching skills.

Discipline: Fusion Workshop

Position Name: Subject Matter Expert

Job Summary

SME participation varies by need. During the preparation week of Fusion, subject matter experts (SMEs) can bring the team up to speed on the industry or area of expertise relevant to the workshop. SMEs attend the sessions during the workshop week of Fusion and facilitate breakouts. They also work behind the scenes pulling research or acting as a go-to person for questions.

Key Responsibilities

Works with client drivers to achieve workshop objectives
Ensures content is of high quality and is applicable
Adds value with industry and process expertise
Identify, scope and analyze key business problems providing significant and creative solutions
Establish and maintain relationships with key clients
Consistently motivate, develop and mentor junior consulting staff
Provide leadership in development of consulting products - create tools, codify methodologies, develop approaches and generally build an internal knowledge base
Provide thought leadership in key functional and industry areas. Establish a national presence in area of expertise.

Job Requirements

Should possess an advanced degree or three to ten years of equivalent experience with a focus in the specific area of expertise and knowledge

They should have experience in successfully delivering large, multi-disciplinary engagements.
The successful candidate will engender trust and loyalty in relationships with clients and Sapient team members.
An individual with strong leadership, management, communications, and coaching skills.

Discipline: Fusion Workshop

Position Name: Research & Deliverable Resource

In addition to the leadership, facilitation, and recording experience outlined above, this core group of seven people should have a mix of the following skills and experience:

Modeling: A person with information architecture (IA) or similar background will contribute to the modeling of the solution through the week.

Technology: Typically, an Architect-level person is needed to provide technical leadership, specific package experience, etc.

Experience modeling: This can be either a part-time role (see the following section) or a full-time component, based on the client situation; this person leads the up-front research work and essentially represents the user experience in the workshop. Help is critical during the preparation week to strategize and conduct research to be brought to bear during the workshop week

Operations: These people will help coordinate and manage tactical and logistical issues.

Production: Is notified during the preparation week as they will own the final production of the deliverable once the content has been finalized by the core Fusion team.

Prototyping: In some cases, where offline prototyping takes place additional staff can be effective aides to the team.

2. Daily Labor Rates

The daily labor rates (dollars per day) in the following table are based on the standard labor rates for the Sapient Washington, D.C. office. These rates are established according to market reviews of consulting rates in the Washington, D.C. area. These rates reflect the lowest standard rates offered to our commercial and Government clients for work based in our Washington, D.C. office. These rates can be adjusted according to the factors for each specific opportunity as presented in the Commercial Sales Practices section of our GSA Schedule proposal. Additionally, Sapient will use two standard daily rates for Global Distributed Delivery (GDD) based upon daily rates from its New Delhi, India office; there are two sets of rates, one for Consulting (GDDC) and a separate listing for Long Term Support (GDDLT). These GDD daily rates are used in applicable situations where the work, the client and other factors permit utilization of off-shore resources to perform development, project management, quality assurance, testing, operations, maintenance and other professional service activities. Sapient s daily labor rates are based on a ten (10) hour day, generally encompassing the normal business working hours of 8 a.m. through 6 p.m.

Note: All non-professional labor categories must be incidental to and used solely to support hardware, software, and/or professional service, and cannot be purchased separately.

Daily Labor Rate Table

Labor Category	Minimum Education Level	Years Experience	GSA Daily Rate
Associate Project Manager	BS/BA degree	0-1 years min.	$1,705.69
Architect	BS/BA degree or equal experience	2-5 years min.	$2,673.25
Content Manager	BS/BA degree or equal experience	2-4 years min.	$2,124.63
Content Strategist	BS/BA degree or equal experience	2-3 years min.	$2,124.63
Director Client Relations	BS/BA degree	5-7 yearsmin.	$2,423.88
Director Content Strategy	BS/BA degree or equal experience	3-7 years min.	$3,022.37
Director Creative Delivery	BS/BA degree or equal experience	8-9 years min.	$3,022.37
Director Graphic Design	BS/BA degree or equal experience	2-4 years min.	$3,022.37
Director Information Architecture	BS/BA degree or equal experience	3-4 years min.	$3,022.37
Director Integrated Strategy	MA, MS, MBA or Ph.D	6 years min.	$3,640.81
Director Program Management	Masters degree or BS/BA degree	5-6 years min.	$3,022.37
Director Technology	BS/BA degree or equal experience	6-7 years min.	$3,022.37
Director User Experience	MA, Ph.D.	3-5 years min.	$3,022.37

Daily Labor Rate Table, cont.

Labor Category	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Domain Expert	BS/BA degree or equal experience	4 -6 years min.	$4,987.41
Editor	BS/BA degree or equal experience	2 years min.	$2,124.63
Engineer	BS/BA degree or equal experience	0-1 year min.	$1,466.30
Experience Lead	MA, Ph.D.	2-4 years min.	$2,413.90
Experience Modeler	MA, Ph.D.	1-2 years min.	$1,925.14
Graphic Designer	BS/BA degree or equal experince	0-2 years min.	$1,825.39
Information Architect	BS/BA degree or equal experince	0-2 years min.	$1,825.39
Lead Strategist	MS, MBA or Ph.D	3-5 yearsmin.	$2,643.32
Project Manager	BS/BA degree	1-3 years min.	$2,124.63
Senior Architect	BS/BA degree or equal experince	4-6 years min.	$2,862.77
Senior Content Strategist	BS/BA degree or equal experience	5 years min.	$2,543.58
Senior Designer	BS/BA degree or equal experince	1-3 years min.	$2,124.63
Senior Editor	BS/BA degree or equal experience	2-3 years min.	$2,204.43
Senior Engineer	BS/BA degree or equal experience	1-3 years min.	$1,875.26
Senior Experience Modeler	MA, Ph.D.	1-3 years min.	$2,154.56
Senior Information Architect	BS/BA degree or equal experience	1-2 years min.	$2,124.63
Senior Project Manager	BS/BA degree	3-5 years min.	$2,423.88
Senior Strategist	MA, MS, MBA or Ph.D	2-3 years min.	$1,905.19
Senior Technical Specialist	BS/BA degree or equal experience	4-5 years min.	$2,862.77
Strategist	BS/BA degree	2 years min.	$1,396.47
Technical Specialist	BS/BA degree or equal experience	2 -3 years min.	$2,204.43

Daily Labor Rate Table, cont.

Labor Category	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Vice President Integrated Strategy	MA, MS, MBA or Ph.D	10 years min.	$4,538.54
Vice President Technology	BS/BA degree or equal experience	9-10 years min.	$3,740.55
FUSION Workshop Daily Rates	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Lead Facilitator First (intial) Fusion Workshop		2-4 years min.	$2,493.70
Lead Facilitator Fusion Workshop		2-4 years min.	$3,164.01
Facilitator First (intial) Fusion Workshop		1-3 years min.	$2,194.46
Facilitator Fusion Workshop		1-3 years min.	$2,682.23
Notetaker First (intial) Fusion Workshop		0-2 years min.	$1,446.35
Notetaker Fusion Workshop		0-2 years min.	$1,756.56
Subject Matter Expert First (intial) Fusion Workshop		2-4 years min.	$2,860.78
Subject Matter Expert Fusion Workshop		2-4 years min.	$2,493.70
Research & Deliverable resource First (intial) Fusion Workshop		0-2 years min.	$1,621.90
Research & Deliverable resource Fusion Workshop		0-2 years min.	$1,446.35

Daily Labor Rate Table, cont.

Global Distributed Delivery Rates	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Consulting (GDDC)	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Associate Project Manager (GDDC)	BS/BA degree	0-1 years min.	$498.74
Architect (GDDC)	BS/BA degree or equal experience	2-5 years min.	$947.61
Content Strategist (GDDC)	BS/BA degree or equal experience	2-3 years min.	$523.68
Director Program Management (GDDC)	Masters degree or BS/BA degree	5-6 years min.	$1,994.96
Director Technology (GDDC)	BS/BA degree or equal experience	6-7 years min.	$1,994.96
Engineer (GDDC)	BS/BA degree or equal experience	0-1 year min.	$523.68
Graphic Designer (GDDC)	BS/BA degree or equal experince	0-2 years min.	$523.68
Information Architect (GDDC)	BS/BA degree or equal experince	0-2 years min.	$698.24
Project Manager (GDDC)	BS/BA degree	1-3 years min.	$947.61
Site Developer (GDDC)	BS/BA degree or equal experince	0-2 years min.	$523.68
Senior Architect (GDDC)	BS/BA degree or equal experince	4-6 years min.	$1,296.73
Senior Content Strategist (GDDC)	BS/BA degree or equal experience	5 years min.	$698.24
Senior Designer (GDDC)	BS/BA degree or equal experince	1-3 years min.	$698.24
Senior Engineer (GDDC)	BS/BA degree or equal experience	1-3 years min.	$698.24

Daily Labor Rate Table, cont.

Global Distributed Delivery Rates	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Consulting (GDDC)	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Senior Information Architect (GDDC)	BS/BA degree or equal experience	1-2 years min.	$822.92
Senior Project Manager (GDDC)	BS/BA degree	3-5 years min.	$1,296.73
Senior Site Developer (GDDC)	BS/BA degree or equal experience	1-2 years min.	$698.24
Vice President Technology (GDDC)	BS/BA degree or equal experience	9-10 years min.	$2,593.45
Global Distributed Delivery Rates	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Long Term Support (GDDLT)	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Associate Project Manager (GDDLT)	BS/BA degree	0-1 years min.	$448.87
Architect (GDDLT)	BS/BA degree or equal experience	2-5 years min.	$797.98
Content Strategist (GDDLT)	BS/BA degree or equal experience	2-3 years min.	$448.87
Director Program Management (GDDLT)	Masters degree or BS/BA degree	5-6 years min.	$1,446.35
Director Technology (GDDLT)	BS/BA degree or equal experience	6-7 years min.	$1,446.35
Engineer (GDDLT)	BS/BA degree or equal experience	0-1 year min.	$448.87
Graphic Designer (GDDLT)	BS/BA degree or equal experince	0-2 years min.	$448.87
Information Architect (GDDLT)	BS/BA degree or equal experince	0-2 years min.	$548.61

Daily Labor Rate Table, cont.

Global Distributed Delivery Rates	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Long Term Support (GDDLT)	Minimum Education Level	Years Experience	Proposed GSA Daily Rate
Project Manager (GDDLT)	BS/BA degree	1-3 years min.	$797.98
Site Developer (GDDLT)	BS/BA degree or equal experince	0-2 years min.	$448.87
Senior Architect (GDDLT)	BS/BA degree or equal experince	4-6 years min.	$1,022.42
Senior Content Strategist (GDDLT)	BS/BA degree or equal experience	5 years min.	$548.61
Senior Designer (GDDLT)	BS/BA degree or equal experince	1-3 years min.	$548.61
Senior Engineer (GDDLT)	BS/BA degree or equal experience	1-3 years min.	$548.61
Senior Information Architect (GDDLT)	BS/BA degree or equal experience	1-2 years min.	$673.30
Senior Project Manager (GDDLT)	BS/BA degree	3-5 years min.	$1,022.42
Senior Site Developer (GDDLT)	BS/BA degree or equal experience	1-2 years min.	$548.61
Vice President Technology (GDDLT)	BS/BA degree or equal experience	9-10 years min.	$1,895.21

Daily Rate Escalation Table at 5% per annum

Daily Rate Escalation Table at 5% per annum, cont.

USA COMMITMENT TO PROMOTE
SMALL BUSINESS PARTICIPATION
PROCUREMENT PROGRAMS

PREAMBLE

(Name of Company) provides commercial products and services to the Federal Government. We are committed to promoting participation of small, small disadvantaged and women-owned small businesses in our contracts. We pledge to provide opportunities to the small business community through reselling opportunities, mentor-prot g programs, joint ventures, teaming arrangements, and subcontracting.

COMMITMENT

To actively seek and partner with small businesses.

To identify, qualify, mentor and develop small, small disadvantaged and women-owned small businesses by purchasing from these businesses whenever practical.

To develop and promote company policy initiatives that demonstrate our support for awarding contracts and subcontracts to small business concerns.

To undertake significant efforts to determine the potential of small, small disadvantaged and women-owned small business to supply products and services to our company.

To insure procurement opportunities are designed to permit the maximum possible participation of small, small disadvantaged, and women-owned small businesses.

To attend business opportunity workshops, minority business enterprise seminars, trade fairs, procurement conferences, etc., to identify and increase small businesses with whom to partner.

To publicize in our marketing publications our interest in meeting small businesses that may be interested in subcontracting opportunities.

We signify our commitment to work in partnership with small, small disadvantaged and women-owned small businesses to promote and increase their participation in Federal Government contracts. To accelerate potential opportunities please contact:

William Sargeant

703-908-2483 (voice)

703-908-2401 (fax)

ccbsarge@sapient.com

BEST VALUE
BLANKET PURCHASE AGREEMENT
FEDERAL SUPPLY SCHEDULE

(Insert Customer Name)

In the spirit of the Federal Acquisition Streamlining Act (Agency) and (Contractor) enter into a cooperative agreement to further reduce the administrative costs of acquiring commercial items from the General Services Administration (GSA) Federal Supply Schedule Contract(s) ____________________.

Federal Supply Schedule contract BPAs eliminate contracting and open market costs such as: search for sources; the development of technical documents, solicitations and the evaluation of offers. Teaming Arrangements are permitted with Federal Supply Schedule Contractors in accordance with Federal Acquisition Regulation (FAR) 9.6.

This BPA will further decrease costs, reduce paperwork, and save time by eliminating the need for repetitive, individual purchases from the schedule contract. The end result is to create a purchasing mechanism for the Government that works better and costs less.

Signatures

Agency Date Contractor Date

BPA NUMBER_____________

(CUSTOMER NAME)
BLANKET PURCHASE AGREEMENT

Pursuant to GSA Federal Supply Schedule Contract Number(s)____________, Blanket Purchase Agreements, the Contractor agrees to the following terms of a Blanket Purchase Agreement (BPA) EXCLUSIVELY WITH (Ordering Agency):

(1) The following contract items can be ordered under this BPA. All orders placed against this BPA are subject to the terms and conditions of the contract, except as noted below:

MODEL NUMBER/PART NUMBER *SPECIAL BPA DISCOUNT/PRICE

(2) Delivery:

DESTINATION DELIVERY SCHEDULES / DATES

(3) The Government estimates, but does not guarantee, that the volume of purchases through this agreement will be _________________________.

(4) This BPA does not obligate any funds.

(5) This BPA expires on _________________ or at the end of the contract period, whichever is earlier.

(6) The following office(s) is hereby authorized to place orders under this BPA:

OFFICE POINT OF CONTACT

(7) Orders will be placed against this BPA via Electronic Data Interchange (EDI), FAX, or paper.

(8) Unless otherwise agreed to, all deliveries under this BPA must be accompanied by delivery tickets or sales slips that must contain the following information as a minimum:

(a) Name of Contractor;

(b) Contract Number;

(d) Model Number or National Stock Number (NSN);

(e) Purchase Order Number;

(f) Date of Purchase;

(g) Quantity, Unit Price, and Extension of Each Item (unit prices and extensions need not be shown when incompatible with the use of automated systems; provided, that the invoice is itemized to show the information); and

(h) Date of Shipment.

(9) The requirements of a proper invoice are specified in the Federal Supply Schedule contract. Invoices will be submitted to the address specified within the purchase order transmission issued against this BPA.

(10) The terms and conditions included in this BPA apply to all purchases made pursuant to it. In the event of an inconsistency between the provisions of this BPA and the Contractor s invoice, the provisions of this BPA will take precedence.

BASIC GUIDELINES FOR USING
CONTRACTOR TEAM ARRANGEMENTS

Federal Supply Schedule Contractors may use Contractor Team Arrangements (see FAR 9.6) to provide solutions when responding to a customer agency requirements.

These Team Arrangements can be included under a Blanket Purchase Agreement (BPA). BPAs are permitted under all Federal Supply Schedule contracts.

Orders under a Team Arrangement are subject to terms and conditions or the Federal Supply Schedule Contract.

Participation in a Team Arrangement is limited to Federal Supply Schedule Contractors.

Customers should refer to FAR 9.6 for specific details on Team Arrangements.

Here is a general outline on how it works:

The customer identifies their requirements.

Federal Supply Schedule Contractors may individually meet the customers needs, or -

Federal Supply Schedule Contractors may individually submit a Schedules Team Solution to meet the customer s requirement.

Customers make a best value selection.

GSA

Federal Supply Service

Information Technology Schedule

Group 70 FSS IT Multiple Award Schedule

Job Summary

Key Objectives

Daily Labor Rate Table

Daily Rate Escalation Table at 5% per annum

USA COMMITMENT TO PROMOTESMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMS

USA COMMITMENT TO PROMOTE
SMALL BUSINESS PARTICIPATION
PROCUREMENT PROGRAMS